January 2024 by Abida Safdar
I gave it one start because there was no other option. They are zero in Customs Service.If you buy something and it is not in your shopping bag. You have also paid for it. So when you complain about it, the staff there rudely tells you that we can't do anything. WHY YOU CAN'T DO ANYTHING.? I pay for it. Will you leave1 penny? No....Newlook satff Very unprofessional .
January 2024 by Jude Chowner
Really disappointed with New Look. My elderly mother was gifted a skirt in the wrong size for a Christmas present, we did not have the receipt as was a gift and the person who gifted it does not have the receipt. Called up and was told they cannot do anything without a receipt even though skirt is in pristine condition along with tags. Spoke to the manager and she was very unhelpful, like the computer says no. Says they cannot even exchange for something else. Really upset. I understand it is their policy but whwatver happened to assessing situation case by case. My mother has health issues and is now stuck with a skirt that does not fit. Will not be using new look again after long being a loyal shopper. I work for Dunelm customer serviced and know you can override policy and exchange range the item if the case permits.
December 2023 by Chris Harris
Served by Danielle who went out of her way to deliver great customer service after i wanted an exchange for a pair of shoes. Superbly treated. Thanks.
October 2023 by Gaynor Swindlehurst
Got everything I needed, a beautiful new top
May 2023 by Paula Pugh
Nicely presented store with lots of stock. Girls on tills are friendly.
May 2023 by Paula Smith
Nicely presented store with lots of stock. Girls on tills are friendly.
January 2023 by Christine Stirling
Rubbish
January 2023 by sona mc
Great customer service. Best to go in the evening or Sundays for free parking. The Peel centre is renowned for stringent and expensive parking. Beware!!!. New look great for click and collect
October 2022 by Catarina Lopes (Cataalopes)
Very wide space with a good selection of items. Staff is very friendly and fast. The only thing that I would say is that the shoe area is not as grand as the one in Arndale, but it's still OK. I'll definitely continue shopping here.
October 2022 by Nasreen Choudhary
Click and collect ws exactly that quick collection at customer service desk ?
October 2022 by Pauline Hibbert
Plenty of choice good shop
June 2022 by Jordan
Often get dragged around this store by the mrs spending my money and always have lots of fun doing laps looking at the same items of clothing at least twice, Can't wait for my next visit.
January 2022 by ken ellis
Easy to park, easy accessable, nice and clean, helpful polite staff, lovely products, clothing, stock levels to take away aren't good, prices slightly expensive, but youngsters don't shop for a bargain and will buy here
July 2021 by Teniqua Worth
Got what i wanted good service
July 2020 by Maged Wahba
Good value for money somehow. Friendly staff.
