March 2024 by Joe Corr
Staff are both excellent and very friendly
March 2024 by Zab
I had this really tiny girl and she was so sweet and so helpful give her a raise asap
March 2024 by George Gibbons
Shopped here a few times, few issues with quality and condition but today is the last. It appears cex standards have dropped massively.Today we bought 11 dvds ( some box sets) and a video game.. 1 boxset all the discs are scratched to hell, doubt they'll work. Another box set 2 discs have laser burn and 1 disc missing. 2 other box sets discs full of scuffs and hazing.We will never shop here or in any CEX again as we've had issues in other cex stores multiple times...
February 2024 by phil graves
Went in to sell a few items to be fair the first staff member i encountered was friendly and chatty , i was informed that the games console was to be tested and this has to be booked in (took about 45 mins for completion) when i returned i was told the controller would not connect so they refused to buy the whole thing , i pointed out to the somewhat miserable staff member that it works and needed a charge she did not care , i asked if I charged it in The car and brought back was that ok she turned her back and said it would have to be rebooked in so i left the store and went to cash converters just a two minute walk away they saw everything was fine and matched the offer cex gave me and were very chatty and friendly ? morale of the story cex bad
February 2024 by Natasha Cheetham
I'm always happy to come in and have a look
January 2024 by robert lye
So helpful
December 2023 by Gary Pennington
Good selection of 4k blu ray films.
December 2023 by Nadia Andrzejczyk
Awful store with awful, untrained staff. I bought a game from the ceX located in Stockport. I came back the next day to return it. The woman at the desk (purple hair) completely clueless told me that I can have a refund. That was great. She asked me If I had the card I paid with, which I did have. She said that she can't complete the refund until I set up a membership. I was in a rush but I agreed, only for her to tell me that she can give me a voucher, not an actual refund. Then she says that it states that they don't do refunds on my receipt in the finest writing. Am I being ridiculous or how are people meant to know if no one tells them about it. What if they change their mind in store ? If people only get this info on the receipt and not from the actual employee, its too late after they paid... What the hell is wrong with this company ? If this is some sort of new technique to get customers to start memberships then it's a ridiculous one. Its the worst customer service I've had in a long time. No one was helpful. I would suggest further training and maybe telling your staff to not lie to customers. I'll post the same review in other places. I'm sick of employees being untrained and not knowing how to do their job.
October 2023 by sandra rigby
Went into this store today because I had seen a dvd on the website stating it was available in this store, I had a look myself first to see if I could find it and I couldn't so I went upto the counter and it was a girl who I asked, she checked the system and said yes we have it, I said I've already looked and couldn't find it, I asked if she could look for it for me and she said no that she was too busy, so I went to have another look and kept my eye on what she was doing, and guess what, she wasn't doing anything the whole time I was in there!Absolutely useless and very unhelpful, want the wage but don't want to help unless it's using the computers!
October 2023 by Mahdi Sidi-ali (Mahddyboy)
Sweet place to shop for used gamesFriendly customer serviceAwesome support in recommending games
October 2023 by Carl Gizzi
Was great, the staff explained everything clearly can't fault to be fair
October 2023 by Joanna Flitcroft
Good prices great service
August 2023 by Kelvin Stanley
Staff were friendly and helpful but more so knowledgeable with the products that they sell.
August 2023 by gavin prince
Not a bad shop the people who work there are always pleasant enough
August 2023 by K s
Staff were friendly and helpful but more so knowledgeable with the products that they sell.
