December 2023 by K M
Give me opened up goods without consulting me if I'm okay with it
October 2023 by sam gore
I would like to give a zero star rating. I have been a local carphone warehouse since 2002. New phones every few years for myself, my business and my children. My last contract bought in 2021 (after currys takeover in 2020) was mediocre but every attempt to get a new contract or an upgrade since then has failed. I tried 5 store visits to 3 different branches with various issues including one sales failed purchase with an assistant who smelled very strongly of cannabis. After my 5 bad experience in store I gave up and tried to order online. When confronted with a much higher upfront cost at checkout than expected i went back in to store. Still walked out without a phone. Was advised it would be better to ring to order and have my handset delivered to the store. I couldnt get back to the store as I was starting a new job so I ordered the Samsung S23 Ultra for home delivery next day. Phone did not arrive. DPD told me I needed to expect next day before 5pm. I was travelling up to Scotland that evening so when DPD adjusted their latest delivery time to 10pm I had to rearrange travel dates. The phone did not arrive. After 4 weeks and 2 days having taken upfront handset cost and first months payment I was told DPD have lost my phone. I expressed I wanted to speak to someone in customer service to get a refund for the month I did not have use of the phone so they cancelled my order. As it stands now they have not refunded the £79 or the £39.99 I have paid. I am still in contract with ID mobile but have no handset.
July 2023 by david clarke
No issues. Staff available and knowledgeable
November 2021 by Mumtaz Khan
Served by very rude unhelpful staff at the new PC world branchMaggie who was standing in from the Altrincham branch along side a PC world employee were incredibly obstructiveA faulty phone only purchased a few days prior at the Blackpool branch.Took Connel at the Blackpool branch few minutes to sort the problem out, explained the procedure so nicely and exchanged the phone immediatelyMaggie did suggest we go back to Blackpoolt branch they drink a lot she said so would be easy to sort thereThank you for the advice Maggie, the staff were extremely professional, polite and courteous , perhaps you should visit them too, perhaps they'll teach you customer services !Dread to think how many customers get fobbed off by incompetent staff
January 2020 by John ?Johndom? Dom
Girl who worked there doesn't care to help unless you are Asian.
January 2020 by Dorothea Macleod
Thank you (on behalf of my 90yr old mum) to Ross, for helping her find the right printer, and to Jonathan (a real gem) for setting it up for her in double quick time. You guys couldn't have been more helpful - you're great assets to the company. ???
January 2020 by Jessica Moore
Frankie couldn?t have been anymore help. She was so friendly & welcoming. She couldn?t of done anymore. Really great service. Thanks Jess
January 2019 by Lynsey Howarth
Fantastic service was served by a young lad called Niall was very friendly explained everything to us. Would definitely recommend.
January 2018 by Paul Palmer
Excellent service was given top class information and customer service
January 2018 by Sophie Evans
Brilliant service, can?t fault it
January 2018 by Anthony Walsh
I was looking for marlins and they helped me find it
January 2018 by MaxT
ORDERED PHONE ON NEXT DAY DELIVERY, WENT IN EVERY DAY FOR A WEEK (THEY SAID THEY WOULD RING ME WHEN IT WAS IN BUT PREVIOUS EXPERIENCE TOLD ME THIS WOULD NOT HAPPEN) EVENTUALLY FOUND OUT THEY NEVER TOOK THE INITIAL PAYMENT FROM THE CARD THEREFORE THE PHONE HAD NOT BEEN ORDERED!
January 2018 by Julia McDowell
Friendly and approachable staff made me feel at ease when not really understanding the difference between phones, also at the time helped me with getting a great deal on broadband
January 2018 by scott marshall
Came in to browse, great service and credit to yourselves, walked away with a new phone, and piece of mind, happy customer ?
January 2018 by F C
Fantastic service at your portwood branch, great atmosphere all round enjoyable experience will definitely be going back again.
