June 2025 by Salar Yousseff
Poor costumer service a very rude staff and not helpful as I have been served rudely by someone called Sharon as I read it on her badge, never again
February 2025 by gongteng
I returned one of my click and collect items in this store. I took a picture of the return screen. I should have received a refund for the physical gift card immediately, but I didn't receive it on the same day. I contacted the Boots customer service team 3 weeks later. The customer service team told me to return to the store, but the old lady customer advisor with short brown hair was not only very rude to me, but also had no idea about the return process. Although she looked like she had worked here for many years, she didn't believe that I had called the customer service team, and accused me in a very fierce tone that I didn't take a picture of the refund page, and accused me of not asking the customer service team for the reference number. She didn't help me solve the problem, but just blamed the customer blindly. How can Boots have such staff? Finally, she found the store manager, and even the store manager said that they had no right to refund me. Finally, I called the customer service team again, and they specifically said that this store didn't know the return process, and asked the regional manager to investigate, and asked me to change a store to return the product next time. It was not my problem, but I wasted a lot of time returning items in this store!
February 2025 by jack smith
Used a coupon in here before and decided to try use my other one earlier last week and the worker screamed at me and said it didn't work when it visibly went through and only needed staff confirmation. Sort your staff out now!
December 2024 by Ahmed Alshammari
I want to know who hired the old lady in the cashier she was the worst employee I have met in the UK I was planning to buy stuff from this pharmacy but after dealing with him I cancelled the purchase from this place
November 2024 by Haha October
can someone tell us why the girl in the cashier was so angry??? Our advantage card didn't work at the beginning and she scanned it and said:" invaild!" and had that angry face we was afraid to ask what makes it invalid. Boots HR team, be careful of what you select cause I believe there are still people cherish that opportunity.
November 2024 by Eva Elliott
Paid £1.50 to park only to find the sensitive laundry liquid I need out of stock anyway. Everytime I've been it's been out of stock, and is out of stock online too. Needs sorting for eczema and dermatitis sufferers.
May 2024 by Imose Itua
Two weeks ago, I went into Boots to buy artificial nails on a Friday evening. I bought one good quality one £9 and another low quality one for £3. The cashier made a mistake and scanned the £3 one twice, thus charging me £6. On noticing what she had done, I prompted her and she was very thankful and took another £6 to make up the money. Four days later on wearing the £9 product, I realised that the £3 was broken with the nails incomplete and the glue spilled. I took it back for an exchange and the cashier I met embarrassed me, called me a liar, got her colleague to verify I was given the right product and said the CCTV recorded that I was given the right product. They however refused to show me evidence of this. It was not much the refusal to exchange the product but the manner with which I was treated- a liar. I eventually left the product with them but took a picture of it. Disgraceful.
April 2024 by Olivia Neilson
Went yesterday with my mate and the girl on the checkout with long brown pony tail was horrible for no reason, I also work in retail so understand you can have a bad day and something customers make it more difficult but it was so unprovoked, basically shouting at me and being really rude for no reason.
December 2023 by David Molyneux
Wish I could give zero stars. Why anyone shops here I don't no. The prices here are super sky hight and you are all getting ripped off. 100ml of cool water 59 pounds. You can get 120ml from superdrug for 30 pounds. Please don't get your pants pulled down from this rubbish over priced company boots. Go elsewhere and spend your hard earn money
November 2023 by Kathryn Kennedy-Pollitt
Lovely staff
July 2023 by Colette Boswell
Excellent customer service, when the queue grew another member of staff came on the till immediately. The store had everything I needed and was clean and tidy. I actually prefer it here because it's small but has everything you need.
July 2023 by Cristina Parron Collar
Great customer service!! I had a problem with an online order and Megan went above and beyond to help me out. Thank you so much, you made my day :)))
June 2023 by Ken Worsley
Great store friendly staff very helpful.
June 2023 by Michelle Swire
Always amazing, love coming to this store at the Peel Centre. The staff are lovely and friendly and very helpful ?
May 2023 by Martin Roberts
Good boots to buy essentials
