March 2024 by Alex B
Store manager broke consumer law, had to escalate to Argos to who agreed with mePurchased a £500 product from the store but had return it after a couple of months due to a fault. Store sent it off for a repair, but had to wait 4 weeks. Piked the item up again and the paperwork said they had fixed it, but the fault was still present. Store manager refused to replace the item and said they will continually send the product off for repair and won't replace. Now have to wait possibly another 4 weeks to fix something their repairer said they had fixed.The after sales support is bad. No repair details or updates were sent to me and you can't contact the store as you'll get an automated message saying "store is busy, try again later" every time you call. Members of the public can't contact the store, so if you send a repair you'll either have to sit there and wait up to 21 days for a phone call to say its back, or got into store and ask for un update - but you'll have to pay for parking.The main Argos company won't help you. If you call the support line, they will say as you purchased it from the store you'll have to speak to the store.Basically, don't buy a appliances like TVs, Washing Machines, Cookers, Phones, Tablets etc, because if you have a fault after 30 days they will ONLY offer repair and expect you to crack without it while its repaired - the paperwork says it can take up to 21 days... even then, they might just claim its fixed when it isn't and send it off for repair again which will take another 21 days.**Update**I had to escalate to Argos management who confirmed that the store manager broke consumer law and the store was forced to issue me with a refund.
February 2024 by Eleni Founta
I had an excellent customer services experience by the employees that were at the click and collect point. They found and delivered quickly my order. Sarah went the extra mile for me as se offered me help to carry the office desk when she realized that it was heavy for me, and she further helped me to fit it in my car. Thank you so much!!!
January 2024 by alexandra dixon
I went in to return a tv that was obviously faulty (ie dreaded lines down the screen) the manager expected me to go without a tv for week's we phoned customer service while I was there they confirmed he was handling the situation terribly and got a new one sent out to us 3-5days
January 2024 by stuart elwell
Very poor customer service from the manager think his name was Karen!. Could have help us out with faulty TV...only offered a repair that would take up to 8 weeks. Rang customer service replacement tv being sent out in 3-5 days.Customer service on phone 5/5Customer service in store 0/5
December 2023 by Alan Bonsall
Staff were a bit grumpy
December 2023 by freakroots
Best car park in the country. You pay 60gbp fine if you are naive enough to think that it is free parking. Maybe some arm barrier gates?
August 2023 by Ricky Helsby
When returning/exchanging an item, Will and Natalie were friendly and helpful. And then my item was already at collection when I got there. Great service!
June 2023 by Danielle May
Bought a standing fan today because the weathers so hot and it?s sticky at night. The box was taped together, 100% a previous return. I?ve got so far in putting the fan together only to realise that I don?t have all of the parts and now I?m going to have to go back again tomorrow. Only gave 2 stars because this usually doesn?t happen and they are quick but things just aren?t checked over :/ I?m missing a grill nut so can?t even use the fan tonight and a safety screw and nut. What am I supposed to do without them??
January 2023 by Moody
As i never been in argos store and never ordered in store so i had no experience how it would work but thanks to ASHLEIGH and ERIN they were really kind friendly and helpfull it was so easy to get what i wanted tha ks to them and will definitely come back again
December 2022 by Mansoure Sayyadan
I just wanted to thank your staff Amrita who helped me a few days ago with my purchase and kindly she set up my Argos account and card. Brilliant service. Recommend
December 2022 by Tallat Mustafa
Went in to buy a cheap phone as I lost mine, was going to get a cheap one to see me through to new year, but a girl, charlie, gave me a heads up and gave me some great advice, ended up buying a Google pixel 7 instead, and she was honest when I gave her too much cash. Hope she gets a pay rise!!
December 2022 by Heidi Bowden
Absolutely shocking slow service when products were ready to collect. Staff talking across the store to each other and through headsets and stood around, or hiding rather than handing out the items. Dysfunctional store with untrained staff in customer service, manager also seemed to have little authority over staff as they weren't even listening to her. Will be avoiding.
December 2022 by Wayne Mutch
Just been in with Santa's list lol,helped by young Jon fantastic service..really appreciated as list was long ha ha...
October 2022 by Nigel Malaney
Great place to shop there are hundreds of things to buy
October 2022 by Sue Dean
Easy to either click and collect or order in store.Good disabled parkingEasy returns processVery happy with purchase and got nectare points
