May 2025 by Ian
Rude, cocky, obnoxious staff! AVOID!!
Nothing ever works here either. Jet wash, tyre pressures, vacuum always out of order!!
AVOID!! The staff are just full of attitude and cockiness. They obviously hate people and customers!
April 2025 by Jon Ellison
Not Shell service station it's Asda.
April 2025 by James Mcgoldrick
Not a shell garage
February 2025 by aa aaa
Staff was rude and really disgusting. Will never ever use that petrol station again!!!
September 2024 by Dale Calderbank
I am completely shocked at the customer service I have just received, today I came to clean my car and unfortunately after I paid I noted everywhere was covered in horse manure after spending most of my money trying to clean the area so I could walk around my car I went inside to mention the issue and see if they could refund me for the time I spend cleaning there forecourt, I was received with ?this isent our problem and what do you want us to do. I asked for the complaints prosess and I was told no and asked to leave, there were 2 men 1 in Asda uniform and 1 in non uniform, they would not give names and did not wear badges, the uniformed man was fine and refunded me £1 however I was extreamly upset with the non uniformed man, can someone please direct me to the official complaints department?
July 2024 by Me S
Card payment not working not my fault
Pumps should have been turned off to card payments
Asked to come back and pay
I have a busy life and commute all over the country and yes I forgot.
Now VARS sending threatening letters for fuel cost and extra £30.00
Not interested in the fact totally not my fault, and now treating it as a drive off with no intention to pay.
Surely that can?t be right. What happens if you live hundreds of miles away.
Note to self invest in VARS shares
July 2024 by Harry J
Abusive attendant shouted at me over the speaker because I had to take an important call, claiming that it?s against the law to use a mobile phone at a petrol station (it isn?t).
Then when I went in to apologise and clarify, he tried to make me look stupid for ?not knowing it?s illegal?. I don?t think he?s qualified to work at a petrol station
July 2024 by Robert mackay
Shocking service tried to fill up my car. Man at the till refused to serve me saying I had my engine on when I didn't. Then laughed In my face. When I ask why are you not serving me he didn't give an answer.
May 2024 by Marie Hughes
The staff here are rude and threatening. I had a horrible experience with them earlier this year. I vowed then and there not to return and I never will.
May 2024 by matthew green
HiToday the shell petrol station at Standish.I received the WORST customer service I have EVER had in my whole life.At approximately 1300/1330 I fueled my vehicle up.I then went inside to pay. My company fuel card was declined as the machine asked for a PIN.I told the man that this happened the other week at a different SHELL fuel station and that the other SHELL fuel station simply swiped the card on their monitor and the payment was fine.The man would not help and even try. He ARGUED and TALKED OVER me interrupting me CONSTANTLY.He refused to even TRY!!!When I asked him politely to stop interrupting me when I was talking he then started raising his voice. Shouting "SEE THE MANAGER" .The manager then would not HELP and TRY swiping the card that worked when swiped at a different SHELL station. He ALSO argued and started to raise his voice.All I would of liked is for them to of TRIED the card with the monitor swipe. LIKE YOUR OTHER STATION DID.I would like to obtain all camera and audio recordings please.There was a off duty policeman there as well, who I will be raising a complaint against as well. As he told your employees to call 999 if I came back just because I was asking for them to swipe the card, his attitude stank and should get more training as he instructed me to leave in a very unpolite manner!!!Absolutely horrific customer service. I have been using this station on and off for 30years and whenever I visit I always say hello, good morning, good afternoon etc. To this employee and sometimes this manger and they sometimes do not answer back. Which also needs looking at, as it's just basic manners to respond to a customer saying hello.
May 2024 by Cry-Me-A-River (GG)
Same as any other petrol station
February 2024 by Liam Rimell
Closed today at 13:49 and has no sign as to being closed or how long.
February 2024 by m r
Rude, angry and aggressive staff. Avoid.
January 2024 by Navigate50004039376
Went there last night,nice meal and friendly staff especially Hannah who made us very welcome and was lovely from start to finish,would go there again !
January 2024 by Jake A
Was a great meal amazing prices for January the service was just as good as Conor, Hannah and Kayla made sure everything was okay with everything
