December 2023 by Paul Wan
bought a baby car seat here (27th Dec in the afternoon) , and the assistant Natalie, was very helpful in fitting it into my car, even though it was gale force winds and heavy rain. other stores were very helpful to.so helpful, I also bot a cot and accessories to go with.Plus bought a baby walker and two stair gates aswell.
December 2023 by Liaqat Karim
A dumb return policy which says we cannot return items once opened. I bought a rocker for my baby yesterday and found it a little unsafe for her so wanted to return it today. totally unused and in the box - the box was opened so can?t return. We do buy stuff from here all the time. The representative (not the one on counter) could have done better in managing it too.
October 2023 by King Julian
Prices are decent but I?ve bought two Xbox?s from here the first one stopped working after 8 months and the second one came with a controller when the buttons stick down some of the worst quality consoles I?ve seen
October 2023 by Georgia J'S XX
If I could put no stars I would! This place is horrific especially the management not seeming to treat their other staff members in a kind manner which is unpleasant to see when I want a positive shopping experience, will not be coming here again!
October 2023 by Stefan Baghici
Absolute rubbish, rude customer service, totally unprofessional .. you won?t be able to return anything and you won?t be giving any explanation.. I?ll never buy anything here again..
August 2023 by El Ray
This is one of the worst smyths stores around the customer service from the supervisor was shocking To say the least she really has no people skills the rest of the teamWas brill they were agreeing to an exchange for something which was more expensive but the supervisor was not. I won?t be returning to this pticular branch she really embarrassed me infront of customers and colleagues
August 2023 by Tracy Gregory
Brought a baby swing took it back and they wouldn?t changed it as I?ve put it up no customer service at all the guy who I spoke to was cocky I wouldn?t buy nothing from there again total rip of
June 2023 by Omer Ismael
I was in need of an extra seat unit for my Zummi Halo Tandem, so I decided to visit the store. As I walked in, I spotted a friendly staff member named Emma. I approached her with my request, and she displayed great professionalism and a genuine willingness to assist me.Emma was dedicated to helping customers, so she immediately paused her current task and joined me in my search for the seat unit. We scoured every corner of the store, meticulously checking various sections, but to our disappointment, we couldn't locate the specific seat unit I needed.Despite Emma's best efforts, her device lacked internet access, making it challenging to find the seat unit's whereabouts. However, she didn't give up. In a resourceful move, Emma borrowed another device from her helpful colleague, enabling her to track down the seat unit I required.After a thorough investigation, Emma returned with news. She regretfully informed me that the only seat left in stock was the display model. While it had been showcased for customers to view, it was still in excellent condition. Considering the situation, I made the decision to purchase the display model, and to my delight, I received 10% discount on its price.Thanks to Emma's professionalism, dedication, and problem-solving skills, I was able to acquire the seat unit I needed at a discounted rate. I left the store feeling grateful for her exceptional assistance and satisfied with my purchase.
December 2022 by Becky_272
Poor staff asking for advice and staff just smiled amd laughed the manger was called he was just as worse to say he wpuld sort somthing and never returned sorry but very bad never go here
October 2022 by Mike Watson
We went to get a new car seat when our baby grew out of her old one.Natalie helped us make the right choice. She was so knowledgeable and informative. She's a credit to the store
August 2022 by Rencsi Gulyás
The security guy needs training how to do his job properly. When you do shopping in other shops you will obviously have a bag with you. So I walked in with a bag filled with stuff from other places. Spent a good amount of money in this shop too but on my way out the security guy just stopped me and loudly requested me to show him the bag. When I asked him why he just told me He saw me taking something. I have opened my bag and I proved him wrong. Embarrassing me in front of other people for absolutely no reason. He has seen me? That?s too much. I will never return to this shop and I will tell others also to go to any other places but not here! He had no right to tell me he has seen me taking anything and make me feel embarrassed for something I haven?t done!
July 2022 by Hamza Sharker
Great shop and has a very wide variety of toys, games ext... its a kids dream
July 2022 by lindsay ellis
Lovely staff who were very hekpful. Very good range of toys.
June 2022 by HAMMYBJJ
Great shop and has a very wide variety of toys, games ext... its a kids dream
May 2022 by kelly
my brother walked in this store with a shopping bag which had a funko pop inside of it already but when he left the store the security guard stopped him and spoke to him with quite a loud voice saying he had stolen the funko and then took it out of my brothers bag and chucked it to the side. he then claimed that he saw my brother steal the funkopop. after, another worker came and backed up the security guard saying that he thought my brother was stealing as well? he asked if he had a reciept but he threw it away ????so they wouldnt let us take the funkopop back but then the other worker checked the box and realised it wasnt their product so they gave it back and then we left but they didnt apologise or anything the other worker just said it was their job but didnt even apologise and we were in manchester for holiday but this event just ruined our holiday and put us in a bad mood for the rest of the day and it left my brother with a fear of this happening again
