September 2023 by Monica Varga
They are always short of staff. Had to wait 40 min to be seen by the staff.
February 2023 by Kin
Friendly and helpful. You can expect an ordinary banking service experience here, just as other branches.
December 2022 by Ellie W
This Lloyd's babk is just outside Salford shopping center. There is a bus stop right here
December 2022 by M P
Very thankful for the professionalism and all round amazing customer service by staff Craig, who helped resolve a difficult matter with a creative solution.
September 2022 by James Davies
Following a recent bereavement, I found it necessary to have to visit the Lloyds bank in Salford. I found the Staff who dealt with my issues to be friendly, tactful and sensitive to my situation. They helped me sort out a number of concerns I had and ensured I went away from the Bank feeling the advise and information offered had helped and supported me with any apprehensions I had.A particular thanks goes to Ricardo and Craig Derbyshire.
September 2022 by Sahad Mohammed
Have a great experience, got bank account activated in just 10mins
July 2022 by Emad Owhadi
The staff of this Lloyds branch are really polite and helpful and try their best to answer your questions or solve your issues.
April 2022 by owen hammond
Our MP recently described our great City as " the People's Republic of Salford" - unfortunately she meant it. You have to look no further than Lloyds Bank in Pendleton to support her claim and see how life must have been in the Soviet Union. Jobsworths, who think the Branch is run for their benefit and their guaranteed salaries. Customer Service is non existent and some of them even seem to be offended that customers dare to ask them to do some work. I have complained to their Head Office many times and so far have received about £200 in compensation because what I told them was proved to be correct. Small example - my Wife opened a business account online but was told she had to go to Pendleton with her ID, Staff there told her they "did not handle business accounts" The Manager needs to be sacked and a new one brought in to point out to these lazy b.........s that their wages are paid for by the customers who use the branch - nobody else!!!!!!!
April 2022 by Gemma Hughes
the manager took £700 cash from us to put in deposit machine, the machine jammed so he went around the back to get the money and card. When he came back only £430 there he said its our word against his and I am trying to get hold of the arrears manager to investigate I have reported it to the police but still waiting. Put me under alot of pressure to replace the £270 missing money to cover bills.
April 2022 by Dhiraj Fernando
Deposit machines were not working but they had only one person behind the counter despite having loads of staff walking about blissfully unconcerned. The queue stretched all the way outside the doors!
November 2021 by vicky wang
We came here many time, and today The lady and the young guy work in bank very very rude. First, the lady knew we need transfer from business account for many times, she said here only do cashier, can't transfer for us! Excuse me, I came here every month, only you said can't do it for us. Then the lady let the young guy service us, but the young guy just said I come later, then stand beside the lady, even he nothing to do, oh, he check the cash then give to the lady, stand back again.And even not busy, they won't service us!!! Later what the young guy say: if you can't wait, you can go now! Unbelievable they can speak' you can go' as a bank staff who service the people , very bad service and rude guys, Very rude!!!!!!What the lady said can't take photo for security! Excuse me, if I not take the photos, how let customs to know you are good service or rubbish ? By the way, I didn't take the photo in front of your computer, stealing your secret, I am the law-abiding citizen?so I don't understand why people like that can work here. Banks are very important national institutions, if you do not have patience and professional service attitude, do not feel very ashamed to work here?
October 2021 by Ryan Harper
We've been trying to open Isa saver accounts for our kids, been into branch multiple times and an excuse every time. Oh the tablets not working, there's no one available at this moment in time, it doesn't matter if you bring official documents birth certificates and british passports etc. The children need to come with you but we know you can't because were not open weekends and close at 15:30 its pretty poor service considering we're trying to put money into your bank for a fixed term of 18 years.
August 2021 by ?????? Rung
My name is Junrung Konkong . I beg for mercy from the way Bank please help Regarding the tracking of my money being tricked into transferring to your bank on 11th June (Thailand time), I followed all bank procedures for requesting to suspend the transfer on Saturday 12th. June (Thailand time) I know the representative bank that made my transfer from Bangkok Bank. have contacted Lloyds bank I'm waiting for an answer, which is my only hope left. Please help me it's a small amount for your bank but it's very valuable to me and my daughter. I believe that a leading bank like you, which is accepted by many Thais, will be able to do small things in tracking my money back very soon.Best regardsJunrung konkong
August 2021 by Aleksandra Chrz?szcz
Let's say staff is not so bad but opening hours is a joke. 9.30-2pm? How key workers can use service they pay for? Disappointing ?
April 2019 by Ã?minence grise
Probably one of the worst customer service experiences. Not only the staff were not able to assist and guide me through basic banking operations (switching to a different account) but also worryingly rude and unprefessional.
