October 2023 by Zak
Delivery with no dips even though I bought additional ones. They said they?d drop them off later but no show at all. Seems to be a common occurrence, it?s the 2nd time this has happened, I don?t get the ones that come with the food or the additional ones I buy too. Avoid using this particular branch for take
August 2023 by Ikwuoma Udeaja
Terrible customer service!!
The wrong pizza was supplied, and when I called to complain, the manager basically called us liars and thieves!
I am not a liar or a thief!! My 16-year-old is not a liar or a thief!! Shame on you, Pizza Hut (Washway Road). I returned the pizza. I hope the £11 was worth it.
August 2023 by Andra Abalasei
I just ordered a pizza just less than an hour ago it was cancelled i called the shop explaining the situation, one woman answered the phone i have asked on the phone for her name she said she doesn't want to give me her name and she was extremely rude and she hang up on me,i have called again telling her that i need her name as i want to complain about her as this is not the right way to speak to a customer and guess what she hang up on me again.Now my question what that management does in that place if they are allowing such a behaviour towards customers???If i could give 0 stars i wouldAVOID AVOID AVOID
July 2023 by Hugh Manatee
Pizza hut is dead or at least it is here.......ordered 2 large pizzas, 2 sides and a drink, the drink was nicest thing about the experience.Wedges are raw, the wings only just cooked and the pizzas were shocking, swimming in grease which made the entire pizza soggy. Had to airfry the wedges and wings myself just to have some food.Disgusting slop
February 2023 by Bhxpy
terrible delivery, took 1 hour. Tried before didn?t even come.
February 2023 by Ben Valentine
Rang to ask where my order is and the guy was rude and said on its way and then put the phone down straight away.
January 2023 by alex steel
Ordered a few times from here never a problem, always nice and hot
January 2023 by Dominic Wildman
Upon reading more recent reviews, I was worried that this branch had gone downhill and delivering was becoming an issue for them. The arrival time for our order had lapsed and was 20mins late. However, it seemed that their online tracker wasn't updating the status of the order. I did call several times, and finally, they picked up and said it was on the way. Within 5 minutes, it was delivered. The pizzas were very nicely made and felt fresh.
January 2023 by Ivan Flitcroft
Took 1h 30 for our order to arrive. When it did, the food was completely cold. When we called to enquire it took 10+ attempts to get through and when we did they instantly hung up. Will not be ordering from here again!
December 2022 by Christopher Horsfall
Awful experience manager was rude, incorrect pizzas arrived and they admitted mistake but refused to change and have to email and wait 48 hours for a responseDietary restrictions: Incorrect pizza could have been worse if I did have dietary requirements
December 2022 by SpncR ?Gingercoolio?
have made one order and then spammed with texts every week - despite texting STOP - if you want to be harassed then this is the place to go
December 2022 by Keith Johnson
Didn't deliver anything after I paid. No way to to get in touch as they don't answer the phones. Do not buy from here.
December 2022 by Saara Sabir
Took my money and didn't bother to inform me they had no drivers available to deliver the food. The store can't offer refunds. Have to complete online forms to do this.I wouldn't have minded if the store called me immediately to say they were short staffed. I could have made alternate arrangements. Instead they were happy for me to wait 1.5 hours for a driver to become available.Dreadful customer service.
December 2022 by James Holroyd
Placed order and when the time for delivery was past rang the restaurant. This is where the staff when answered just put the phone down everytime I rang. Decided to drive down to see where food was and had call from delivered about the delivery when I ordered through the pizza hut app. STAY CLEAR QUICK TO TAKE MONEY BUT CUSTOMER SERVICE IS HORRENDOUS.
December 2022 by Gemma Hudson
Pizza arrived squashed to the lid and all the topping had slid to one end of the pizza. Then noone answered the phone so we could get a replacement!
