July 2025 by N Sajedi
Sent round the houses to get a mobile banking app working for my mum. Told by the so called costumer service to go inbranch to get the app unlocked and when we go into the branch the branch manager spends 20 minutes on the phone to the same costumer service line.. then they ask me if I have power of attorney for my mum. What does power of atorney have to do with her banking app? Totally irrelvant to her wanting to get her phone app unlocked. I've recommended my parents change banks now, and since there are no other bank branches open in sale unfortunately they will have to travel far. Really shoddy service. Been banking with Halifax for more than 20 years without these issues, same banking group, miles apart in service.
July 2025 by Nick Emms
Thanks to the manager of the Branch who took responsibility for resolving an issue I had with a Halifax ISA. Took few weeks to sort a fairly complex problem, but regularly updated me on progress and gave me the confidence that the issue would be resolved.
June 2025 by Ange M
Customer service is extremely poor, sadly. The staff are very disinterested and make no attempt to hide it. Cannot help with any query and direct customers to the mobile app which sadly isn't robust. Staff on the telephone are marginally more polite but also cannot help. I would not recommend this bank to anyone who values their time.
December 2024 by Bean B
No staff. Customer service non-existent. Huge queues with no staff around to respond and help colleagues. Evidently understaffed with no regard for customers waiting. Lloyds Bank plc need to take action
June 2024 by Dobromir Vasilev
loyal fast and responsible
February 2024 by Usman ajmal
Very rude staff. If u need bank statement they can't print more then three months because they don't have commercial printer. But they believe customer keep commercial printer in their home . They don't stamp statement because they believe everyone accept their statement. Reality is completely opposite. That's how they treat their customers. Great.
January 2024 by C Ng
Not a busy Lloyds branch. I seldom see a long quene at this branch. Thus I can usually pay in money or withdraw cash in no time.
January 2024 by Yvonne J
Nice, open environment and friendly staff.
March 2023 by Terence Ng
Not a busy Lloyds branch. I seldom see a long quene at this branch. Thus I can usually pay in money or withdraw cash in no time.
December 2022 by simon roderick
Excellent thanks ?.
December 2022 by Tina Jane
Had an appointment this morning and the customer service was excellent throughout the team?A lady called Helen on the front desk was so helpful and I am truly grateful.Thank you
October 2022 by Noor
Untruthful and disappointing service.I went into this bank 10 minutes before closing time. Lady at the front desk took my card details and used the phone. Without speaking to anyone on the phone, she ended the call within a few seconds and said it is a 1 hour waiting time!Advisor on the helpline confirmed that there was no queue and all the front desk lady needed to do is to call the same team on that helpline, which only took 2 minutes for me to get to!Disappointing service from lloyds in general, as service was refused in 2 different branches, both blaming long waiting times!
August 2022 by Sandra Braund
Great staff
July 2022 by Samuel Weldedawit
Morgae department working very poor service!!
April 2022 by Jack Murray
This place is well run and efficient. In no time you can deposit money + draw money out. The staff are kind and friendly and know exactly what to do without hesitation. They have excellent service with opening current accounts. I think I opened mine in under 35 Minutes. I highly recommend using Lloyds Bank.
