August 2023 by EGB Financial LTD
It's rare for us to leave reviews, but the overwhelming disappointment with Bankhall prompts us to speak out.Service Utilization and Renewal Approach: Bankhall showcases a perplexing mix of rigidity and inattentiveness. Not only did they refuse any flexibility in rolling over our unused services. Their more vested interest appears to be in securing fees rather than adapting to client needs or past experiences.Poor Communication: Engaging our Client Relationship Adviser was like chasing shadows, a tiresome and often fruitless endeavour. Their communication standard is startlingly inadequate for a service-focused business.Delayed and Generic Reporting: Our patience was tested with prolonged waits for our consultancy report. When it did arrive, it was disappointingly generic. Our subsequent consultancy firm reviewed its work and highlighted its glaring inadequacies. This speaks volumes about Bankhall's mediocre standards.Exorbitant Costs and Inflexible Refund Policy: Bankhall's services come with a hefty price tag, a cost we were willing to bear for quality. However, given the subpar service and their staunch refusal to consider refunds, it felt like adding insult to injury. Their inability to recognise genuine challenges or offer any financial considerations feels like a blatant disregard for customer goodwill.Excessive Response Time: Addressing any matter with Bankhall was a drawn-out affair, characterised by delays and inefficiency.I strongly advise caution for those considering a partnership with Bankhall. Businesses deserve partners genuinely committed to excellence, and Bankhall, based on our experience, falls drastically short.
