January 2023 by Jacqueline Paterson
Popped in (on the off chance!) for a little glasses repair! ??? my glasses weren?t sitting or feeling right, and consequently felt uncomfortable!As always, greeted with a smile and great service! The lovely ladies tweaked and made my glasses much more comfortable?.. i am so grateful!Great service, fabulous staff and definitely recommended! Thank you xx
December 2022 by Nidda Ashraf
The worst company ever !!! Apart from their actually eye specialist the receptionist are disgraceful!!!! I would warn eveybody not to go there they are very rude !!!
August 2021 by I J
Thought long and hard about leaving this review but decided people should see the poor service from companies as well as the good reviews.If I could give zero stars I would. Ordered glasses on day of test and paid in full, 1st set delayed and a week late, when they arrived I told the staff member straight away that everything was distorted in shape when I had them on. I was told you will get used to them and persuaded to take them. I went back after 2 weeks of trying as could not cope with them. Re-tested and given a different prescription and glasses reordered. Second set were also incorrect and had to go back, told to try a different lense manufacturer which was more expensive so I did and these were ordered. After 2 weeks told there would be a further delay, then another call to say there had been a mistake with making one of the lenses and would be a further delay. At this point I asked for my £570 to be refunded and was told as the manager was off that day I couldn't have a refund. The staff were rude and dismissive even though I still didn't have glasses but they had been in possession of my money for 10 weeks. I asked to speak to a director who did ring me and assured me that the glasses would be with them the following week and he would fit them, I agreed to this. Following week another call to say they had been delayed yet again so I spoke to the director and requested a refund again to which he agreed. I went in the shop the following day for the refund to be met with "what can we do for you" and a poor attitude from the staff. They offered me a £100 discount saying the glasses would be there the following day, I said I didn't want to do that but after checking with another member of staff on the delivery date they couldn't guarantee that date anyway. I walked out with the money refunded to my bank account. Couldn't wait to get out of the shop to end 3 months of stress from poor customer services.Went to a different opticians the following week and had my new varifocals a week later. They are perfect and cost £250 less for similar frames. So a good end to a bad experience.
June 2021 by Natures Smurf
I couldn't recommend this fantastic opticians more. Every staff member is friendly, efficient, and knowledgeable. The optometrist here is definitely the best optometrist ive ever had. Very skilled and quick. With many great frames to choose from, and how well they follow the covid 19 guideline, it is a strong 5 star opticians.
June 2021 by margaret dewhurst
Friendly yet efficient and professional staff with lots of knowledgeable advice and help given.Plenty of choice of frames with a good price range too. Would highly recommend.
May 2021 by Steven Connor
Great customer service. Katrina (I believe her name was) repaired my daughter's glasses for me quickly and efficiently. Excellent service and would highly recommend.
February 2021 by Sara Hodgkinson
Super friendly local opticians with a really great team of people who are always willing to help. The optician I saw on my last visit (think her name was Bethany) was incredibly thorough, really impressed with the whole eye test and subsequent advice offered. Overall, would highly recommend.
February 2021 by Lawrence Harwood
Had yet another friendly, stress free appointment with Katrina and her colleagues at the Ramsbottom shop. Top marks for the efficiency and smooth running of the whole experience. Regards Lawrence.
September 2019 by Trevor S
Great service from start to finish by all staff members at this branch.
October 2017 by Darren Burgess
Great service today. Two pairs of glasses repaired in 5 minutes. Friendly knowledgable staff. Thanks.
