July 2025 by Emily Travis
After the most stressful morning ? my phone just stopped working ? I visited one phone shop and made three separate calls to O2 customer service, all of which were completely unhelpful. I was losing hope until I just went into store assisted by Heather, and honestly, she saved my day!
She not only fixed the issue with my phone but also helped me upgrade to a better plan and at a cheaper rate. Heather was absolutely amazing ? such a lovely, helpful lady. She took the time to listen and genuinely cared about resolving the problem.
She left me feeling reassured that if I ever need help again, she?ll be the first person I go to.
Thank you so much, Heather!
June 2025 by Hollie
Great experience at this store, although we did visit the Sunday before and it was closed when it stated on the opening times it closed at 4pm/4:30pm.
However, our experience was made even better by Courtney I think she really needs some recognition and praise. So helpful and lovely me and my mum had a great time sat with her, I will definitely be looking out for her to help next time I visit
June 2025 by Don Barrett
Very very helpful
May 2025 by Remi Gaming
We where looking at the phone and told us to get out because we wasn?t buying anything that just stupid
March 2025 by Barbara Musial
Professional service. They really care about clients.
December 2024 by MR jon
Ordered a new phone on Friday got told would be here Monday afternoon it's not .now they got delivery issues. Say any thing to get a sale
November 2024 by Stephen Lee
Wouldn't get a contract or phone from this store you will be told everything is OK but the service is terrible and has been in middleton for over 18 months but the manager Tom keeps saying the mass is going to be fixed as they have just been refurbed the shop so the mass is next But when you ring the call center there saying there is a problem and has been over 18 months and the situation isn't being solved and they have no answer when it's going to be fixed so don't listen to Tom because he's a salesman and will do anything for his commission Just the heads up I left and didn't have to pay a leaving bill of £380 or the phone billing of £52 for the hassle I've had and the misinformation from the store about the situation being fixed as they don't know how long it's going to take to fix the situation
September 2024 by Michael Byrne
The lad who was on his own near closing time did my simswap right in front of me as i had issues with the website and 30 mins later my sim was up and running
Top marks
To o2 and the lad at the shop
Mike
August 2024 by DAN
O2 has a good reputation in my eyes, its a shame this specific store lets it down, rude staff, bad advice and a terrible customer experience all round i wont be back here in a hurry.
August 2024 by Nicola Neil
Nice, helpful staff
April 2024 by Bradley Moss
I don't even know why they base an O2 shop in Middleton when there is zero reception in Middleton on O2 network
March 2024 by Muhammad (Muhammad)
Visited O2 Shop Middleton for duplicate sim issues the staff said they don't have the acces for sims. We can't helped you out.
March 2024 by Jack BAll
Fantastic service
December 2023 by Linda Harding
The girl was really pleasant and very helpful, she sorted out my query and my phone is up and running now, I could not fault her.
December 2023 by S. Tilley
Over priced contracts.
