July 2025 by Janet AG
Disappointing customer service. Ignored not acknowledged. Can spend my £ elsewhere. Manners cost nothing.
November 2024 by Karen Sangster
The pharmacist and team are lovely. They're always busy but polite and courteous and willing to help. If you have a question or an issue they will do whatever they can to assist. Thank you guys, as someone who is medicated consistently you take the stress out of this process even when you're busy.
May 2024 by Simon H
Brilliant pharmacy. Very polite staff, pharmacist is very helpful and knowledgeable
May 2024 by Lizzie S
Called in to see the pharmacist rather than take up a gp appointment, very knowledgeable and a friendly guy. So helpful and managed to sort out my partner's problem straight away. Thank you :)
October 2023 by Pete Gribbon (PeteGribs)
I always get ignored and have to shout to get noticed ... I appreciate how busy the staff are but just a "Hi! Won't be a minute . . " would make things so much pleasant.I only use Well Pharmacy for the convenience of it being close to my home.Apologies for the negative feedback, a couple of the ladies are fantastic . . . Really bubbly and polite .. the others could do with some basic lessons in etiquette and customer service.Best wishes,Pete.
October 2023 by Tony Burns
Agree entirely with Richard - no notifications and left without insulin for a dangerously long time. I gather that this is not the fault of the (much reduced) staff in the shop as repeat prescriptions are apparently now made up at a central "hub". That's as may be but the passive aggressive manner of the counter staff doesn't help. This "any time will do" approach is worrying.
October 2023 by Endija V?tola
Never had probs
February 2023 by Chris B
Great service; fantastic staff.
February 2023 by Andrew Gillespie
Great pharmacy, always willing to help. Never waited long for collecting prescriptions.
February 2023 by Jill Harrington
So slow and disorganised.
January 2023 by Arlene Fletcher
Extremely helpful
November 2022 by cheryl johnson
I have my medication delivered and they have failed to do this for the last two weeks
October 2022 by Philip Moores
Booked a flu jab. Turned up for appointment to find there was no-one there who could administer them. Re-booked for two weeks later, turned up and this time they had no vaccines in the fridge. Cancelled and refunded. Rubbish!
October 2022 by Mike Kostecky
Absolutely fantastic.So helpful and efficient. Relief pharmacist Sadia was incredibley nice.Thank you for all your hard work and patience. Dr Mike.(retired GP.)
August 2022 by Google user
They used to be very good. Friendly and efficient. Nowadays, they don?t text when repeat prescriptions are ready. You have to keep calling in and hoping for the best. Take the order with you because they don?t give you everything, just drips and drabs. They close at odd times due to staff shortages with homemade signs taped up on the door. It took me two weeks to get insulin and diabetic needles. Worrying.
