March 2024 by Mukila Sri
The staff is rude, to reject an appointment for a 3year old. We were little bit late because of parking. It was inhuman to reject the appointment
March 2024 by Tammy Holgate
Awful, do not bother. Tried to get contact lenses but vision not clear, still waiting for them to get back to me almost a year later!
March 2024 by Thushara Priyawansha
Amazingly friendly...Teaba Arufai dealt with my job very courteous and impressive customer care taken on 1st day as well as on delivery day of my new varifocal specs.... Additionally providing discount for NHS .... I say wow...... Specs looks amazing and worth for the cost. Very good time for order and delivery.... Exited ??
February 2024 by Bethany Gilleeney
I don?t often leave reviews but the service I received here was nothing less than amazing. I went in for a minor repair and my previously wonky, loose, and rain-soaked glasses were returned to me in mere minutes ? now completely fixed and looking better than ever. My only regret is not getting the name of the assistant who helped me ??
February 2024 by Magda Magdalena
Professional customer service and approachable team. Overall great experience: eye test, a wide range of frames (including designer), fast delivery, and helpful staff during collection.Blue Light Card (NHS) discount was also applied without any issues.This was my first time with Vision Express & I am really glad that I have decided to change my eye healthcare provider to this high street optician.
January 2024 by Henry Ecclestone
I?m disappointed with the service I received. The actual eye test was okay, nothing exceptional but nothing awful. However the main issue arose when I was purchasing my glasses. I asked about a student discount and was told I could receive one however when we went through the step on UNiDAYS apparently it ?didn?t have the code? needed so I spent an hour trying to find any code I could on uni days and emailing and re emailing the same voucher all the while being sold a package deal I had already expressed I didn?t want. After a while I just wanted the experience to be over so purchased the glasses at full price.It felt like they only wanted my money and not to actually help me with my eye sight or to make sure I had a pleasant experience.
January 2024 by Iyren
Had me waiting there 25 minutes like an idiot. Staff were just messing about at the front of the store and when I went to ask how long it would be they said I would be next. One person apparently had an emergency appointment at 4pm so it caused all 3 other opticians to be busy and cause everything to mess up which don?t make sense to me. Will be going elsewhere.
November 2023 by M A
"go get your glasses done in Nottingham then"
October 2023 by C BEX
I am utterly disappointed with my recent experience at Vision Express Manchester Arndale Shopping Center. I had scheduled an eye test for 13:45 (24/09) on a busy Sunday, incurring parking charges just to get there. As a first-time visitor to this store, I struggled to locate it within the shopping center and ended up arriving 6 minutes late.Upon reaching the reception desk, they acknowledged my appointment and seated me. However, my frustration peaked when, after an 11-minute wait, I was informed that they couldn't proceed due to their strict policy of not accommodating even a 1-minute delay. I felt deeply let down and discriminated against, having invested time and money in this visit, only to be turned away for what seemed like an unreasonable excuse.This experience has left me completely disillusioned, and I sincerely hope that the company takes steps to prevent such disappointments in the future, as they've lost not just my present business but also any future potential business.
October 2023 by Luisa Ch
My partner and I were quite disappointed by our recent visit to Vision Express at Manchester Arndale Shopping Centre. We had scheduled eye tests for 13:45 on a busy Sunday and had to pay for parking just to get there. As newcomers to this location, we found ourselves disoriented within the shopping center and arrived six minutes late together.Upon reaching the reception desk, our appointments were confirmed, and we were seated. However, our frustration grew when, after an 11-minute wait, they informed us that they couldn't accommodate us due to their strict policy, which does not allow even a one-minute delay and they are scheduled to have lunch at 14:00. This experience felt awful and aggravating, especially considering the time and money we had invested in this outing.We left this encounter extremely upset, and we sincerely hope that the company reevaluates its policies to prevent similar inconveniences in the future. Regrettably, they have not only lost our future business but also any possibility of us returning.
October 2023 by Vicken Rama
We drove 50 min through traffic to attend this store and they didnt have the grace to see me despite telling them im diabetic and i urgently needed some advice and an eye test. I was just 9 min late.Their policy is ridiculous with no grace at all you are better off at specsaver or any other place.My name is vicken rama if you need a reference.
September 2023 by JOHN SILVA DORRONSORO
This is the second time I have had the most horrible experience as a customer. in 2021 I came for first time to change my glasses and I got sold varifocal glasses, nearly 3 times more expensive that the standard glasses £315.50, and it was using my own frames. After 2-3 weeks I returned asking to change it as the varifocal make my vision tired as there is not focus on the both sides' vision. Now this Saturday 2nd september 2023 I came for test and glasses change again. There was a young lady that wasted my time for 3 hours as she forgot the password in the system, then changed the prices of the chosen frames twice she changed the price (writing with a pen) from £85 to £99 on the product?s tag, at the end I have accepted to go with one frame for £85 and the second one for £99. As she had problems in the system and could not complete my credit pass, then I accept to pay all the money for the first frame and eye test and the lady said that the price of the frame is £99. Off course I paid just the test and left the place. Very disappointed as Vision Express do not care about the client.
September 2023 by Valerie Malone
Excellent service. They were so friendly, I had my eye test done by aysha and I was nervous but I was put at ease. I was happy with my visit
August 2023 by guida ferreira
The worst customer service ever. I had so far 3 appointments and the all 3 I was never admitted on time. Just a gentle recommendation, if you book a person for a certain time please follow the schedule.Actively thinking of changing my contact lenses provider.
August 2023 by Phil Vella
Avoid! Shocking customer service and poor communication, well, no communication really! After waiting 1 month and no communication whatsoever, went to collect my glasses which I paid £150 to be repaired. 1 month later, my wife went in to collect and was given my old / broken glasses. I phoned and was told that the order ?was cancelled? (not by me). They did however keep my £150. Later they told me it was cancelled because I hadn?t collected them in 1 month, despite the fact that they never informed me that they were ready to collect. 4th visit today to attempt a collection of the repaired glasses. Oh BTW these glasses are less than 1 year old and no warranty, hence £150 for repair. Only one word springs to mind, ?incompetent?!
