March 2024 by Mark Marsh
Looked after us brilliantly when TUI messed our holiday up, Saved us a good few hundred and extra days in Florida too
February 2024 by Jeff Hales
Booked a trip to Disneyland for the family, Nicole's help & advice was excellent!
February 2024 by Emma
I am a little disappointed with the service, to be honest. We originally had booked our holiday back in September at yhe trafford centre and the lady was nice back then. She showed us lots of different options and travel dates, so we booked it. We went back last week, in between Christmas and New Year, and the lady who served us was not so nice. Don't get me wrong, she smiled once at us. We had paid nearly £5k for the rest of our holiday, and it was a case of pay and out! We wanted a printout of everything that was included with the hotel, but she said she couldn't print it... but we were, however, able to take a screenshot of the monitor! We have received our itinerary on email but not what's included in the hotel......so I have no idea what we have included.....fantastic Virgin! Don't think I will be using again! If I do, different shop!
December 2023 by Dean Paving
Just spoke with Nichole the (supervisor)It seems the moment you book and pay that your on your own from then onNicole seems to have a bit of a no can do the computer says no attitude ?Don?t use virgin I have problems every year and this time will stand by my word and not use them anymore
November 2023 by David Goldstrong
We had to cancel our holiday due to financial problems but they said the refund was done 15 days ago and when I phoned them they said it hadn't been done, so we are not very happy that a contract has been broken because of there incompetent ability to do the right thing.i have now lost confidence in booking with them ever again and I just hope no one else has to go through this
October 2023 by Dave Mckune
Abigail was so helpful .Florida booked n sorted !Roll on 2025
October 2023 by vikki white
Went into Virgin at Trafford Centre to book our honeymoon, not a great experience. When we first went in we had a friendly greeting, however the staff were so unhelpful. We had ideas but each time we said something it was brushed off like it was a terrible idea, we went back and forth with ideas and we did get a quote and I asked for that to be sent to me, however was just sent a list of hotels rather than the quote which is not what we asked for. I imagine as this was more expensive than we originally said our budget was, however we were willing to spend this much as it was our honeymoon. Almost made to feel like we weren't welcome.We have since been to a different Virgin store (completely different experience) and have picked a slightly different holiday as we had a great staff member helping us along the way. We went way over budget (almost double) but we are so excited as this is our honeymoon. Would highly recommend Virgin, just not in the Trafford centre
September 2023 by Dave Edgeway
Went to book a holiday for our 5th wedding anniversary next year. Only to be greeted by a colleague who lacked any enthusiasm, what so ever. Who was really not interested or excited for us. We've only saved 2 years to go away. Hence, I went to Tui and spent our money there. Great service, Tui. Be writing your review shortly.
September 2023 by Lee Ablett
We have just booked a holiday with Jo Eggelton at the Trafford Centre and it was an absolute dream to have Jo assist us with our booking. Jo fully understood our requirements and went above and beyond to make sure that every detail of our booking was correct. Thanks Jo, you have made the Ablett family very happy.
August 2023 by Rachael Billington
Always brilliant service, very approachable and knowledgeable staff
July 2023 by christian boyd
We went in to book a holiday on the 17th, and the politeness and the approachability of the staff was amazing, we dealt with scott and we could not fault him. Personality, lovely. Professionalism, Elite. Friendliness, couldn't be nicer. 10/10 would recommend going in for your travel agents
June 2023 by Alan Howcroft
Used them twice. Both times nightmares. Never again
June 2023 by Josh Bailey
Great experience booking the holiday with Emily, however our connecting flight was cancelled, no hotel was offered, meaning we had to spend 24 hours in an airport, our bags were then lost and the first few days of our holiday ruined, cruise itinerary was also changed. Virgin said compensation is not their responsibility and their complaints team are disinterested unwilling to help, we will not be using again, we paid a premium booking with Virgin as we expected a premium experience and to be looked after if things went wrong, next time we will book our trip separately rather than as a package and save ourselves the money.
May 2023 by ugs oldun
Unlike companies like tui, Virgin KNOW how to make customers happy n strive to do exactly that.not only that, but their prices are seriously competitive and shop staff and flight crew take care to offer good service.Staff at this particular Virgin Holidays shop have always taken great care of us, and gone out of their way to check we get the best prices they can offer, beating our own researched prices everytime.IF I have a single complaint about Virgin Atlantic it has to be that they're partnered with Delta for U.S. onward travel. There are obviously worse airlines in the world. Aeroflot (air fleet) springs to mind, but for long distance U.S. onward travel, I personally would prefer the chance to fly with another airline the Delta. I was impressed the aircraft chosen to get us to Hawaii actually made it all the way there.The culture shock of getting off a Virgin atlantic flight with incredible customer focused flight crew, to then boarding a Delta flight where the crew wanted to get home more than they wanted to serve customers is something to wish on those you dislike. A lot!You pay a lot to fly with Virgin, but in my experience you don't pay as much as other airlines and the service is fantastic.n no, I don't work for them, n I'm not tryin' to get freebees.. though if Sir Richard happens to read this... space looks so tempting from here, hint hint. I'm allowed to dream, lol
February 2023 by Emma Leather
I booked a special trip to Dubai for my husbands 40th and Abi was brilliant. From booking our trip with an amazing hotel recommendation, she made sure everything we needed was catered for and her customer service was exemplary. Thank you so much for making our trip so special Abi!
