January 2024 by Jiating Chen
Very bad experience. I want to return something what I brought online. The staff was very impatient and rude.
January 2024 by yinyu
Staff lack of trainingI was doing a in-store return, the staff gave me a so tired look. Meanwhile she is chatting with her other 2 colleagues. ?She said Oh it?s a massive return. -.- the attitude just makes me feel sick. ??But I have the right to return if I purchase online. I couldn?t believe a used to urban outfitters customer will be treated like that and expensive this customer experience. Next time I will not spend £600 on your brand.I had a really bad experience in store. The staff all seems tired. UB overwork them?
December 2023 by Harriet Armstrong
Great customer experience Christmas shopping in the Manchester store today. We bought lots and enjoyed talking to Corey at the till, who was super friendly and efficient. Will be back again.
November 2023 by Purnima Thaker Dhorajiwala
Very trendy collections of clothes, shoes, and accessories. The youth love them and because i like unique designs, i like it too.Staff, excellently professional and very friendly.Thank you
November 2023 by Dalel Rch
I wish I could give it below 0. This place is a complete disgrace, and what makes it terrible is the employees and the managers there. Unbelievably unprofessional. The managers don?t know how to handle calls nor simple conversations. I am still surprised at how those managers especially the girl with organe hair. I can?t believe that she manages people she can?t do the minimum lol. They have 0 skills literally nothing. They should work on the team because it is disgusting and such an embarrassment to the place.
August 2023 by Alison Warburton
Went in today and all the staff were very polite and helpful. APART from the guy on the changing room..extremely ignorant and rude .so if u venture into this shop avoid him at all costs. He's late 20s with shoulder length dsrk wavy hair and wearing a scowl !!!
July 2023 by Yarynka
Kind of expensive, but I visit it when there are discounts. Lots of fashionable and stylish clothes. Some stuff were friendly, and one must have been a bit tired. I bought a nice T-shirt and pants and together it was near 80 pounds. Also fitting rooms are very dirty( 6.5/10 for me )
July 2023 by Yev Gene
Placed order online, got charged (customer support names it "authorisation") in a week has been charged second time, and almost a month I cannot got a refund. Support team is not helpful. Scam
June 2023 by Nikky Rose
Overpriced but some of my favourite closet staples are from here. The quality does diminish after washing certain things at 60° which they probably don't recommend anyway but I like a hot wash.
June 2023 by Rob Duffy
Good store and service but strange layout. Very fashionable items and very on trend, will be revisiting whenever I need a new look!
May 2023 by Rachel Atkinson
Great clothes, but a little expensive. Need more changing rooms , had to queue for ages then had to queue for ages again at the checkout and annoyingly the one and only assistant was extremely slow and relaxed about serving people.
April 2023 by Jayne Hancock
Good shop. Nice layout. Some clothing is very expensive. It's a shop not everyone can afford. Staff were friendly.
April 2023 by Lois Yan
Very awful services for fitting rooms. A guy with long hair was locked me at the fitting room. How was he allowed to work here???
January 2023 by nick howarth
Great value and choice. My daughter loves it
January 2023 by Sue Dean
Some really cool clothes n house bits, but well overpriced for a high street store.