March 2024 by Racheal Noble
We recently booked a family holiday with travel adviser Matthew in the Tui shop at the Fort. He was friendly, professional and helpful, couldn't do enough for us, even provided advice on the experiences we could go on whilst on holiday. Fabulous can't wait to book my next holiday with Matthew.
February 2024 by Zara
Mehnaz is absolutely incredible and a credit to tui, she went above and beyond for us and managed to find us an amazing deal on our favourite holiday. She is so lovely and great to chat to which makes the experience of booking a holiday much more enjoyable.I would only ever book with her from now on for any future holidays!
January 2024 by Remon Md
Booked a holiday with Mehnaz, she?s been very nice and polite. Good job!
December 2023 by Cam
Very helpful and friendly staff. Booked my holiday and organised airport assistance for my elderly parents. It made booking this holiday so much smoother and easier
December 2023 by 5* Customer Service. The friendliest team!
Had an absolutely wonderful experience in store this afternoon. I think the last reviewer was having a tough day. Every single staff member in store was so friendly and helpful. Even those not directly assisting me and my partner. These staff are a credit to TUI and they are the reason why I believe TUI shops will always be essential.
November 2023 by Shweta Paul
I just had an unfortunate encounter at your establishment that compelled me to leave this review. I want to start by emphasizing that my interaction was not even with the particular staff member who misbehaved, which makes the situation even more disappointing.During my visit today, I was engaged in a conversation with another person when an attendant, whose name I unfortunately did not catch, interrupted our discussion in an extremely rude manner. Despite not being involved in the conversation, this staff member felt the need to interject with unnecessary comments and an overall dismissive attitude.The lack of professionalism and courtesy displayed by this attendant was truly disheartening. It not only disrupted my experience but also left me questioning the quality of customer service at your establishment. As a paying customer, I expect a certain level of respect and courtesy, especially when I am not even engaging with the staff in question.I hope this feedback serves as a reminder to address the importance of customer service training within your team. No customer should have to endure such disrespectful behavior, especially when they are simply trying to enjoy their time at your establishment.I trust that you will take this feedback seriously and address the issue appropriately. It is my hope that future customers do not have to experience the same level of discomfort that I did during my visit.
November 2023 by Aiden King
Staff are extremely helpful and friendly I prefer to go this store rather than any other Manchester branches. There are staff in particular that go the extra mile wish I could name them all Zoe one of them and the fella with the beard glasses. I book several holidays a year and I always have a stress free holiday thanks to the whole team at Manchester fort TUI.
November 2023 by wendy rostron
I have booked my last 2 holidays at Tui Manchester Fort. Today, I went in, Zoe (rep from Tui) catered to all our needs. Zoe went above and beyond in helping us get our chosen holiday. Me and my family left all smiling and looking forward to our next 2 holidays. Thankyou Zoe for all your help. You are amazing ?.
October 2023 by Amy Richardson
Really impressed with the service we received at TUI Manchester Fort today. Thank you to the two ladies for your friendly, welcoming and helpful manner when finding our holiday. You gave us real knowledgeable advice regarding resorts and traveling first time with babies which we really appreciate. You gave us lots of time and we didn't feel rushed into making any decisions. Thank you! ?
September 2023 by Beth Mannion
Couldn?t have had a better booking experience. Thank you to Olivia who was very knowledgeable and attentive to our needs and wants. Left feeling confident about our trip. Thanks Olivia, we will enjoy our cruise !
August 2023 by Jasmine Sandhu
Booked our first holiday together as a young couple with the lovely Zoe today. She was amazing at helping us choose the perfect holiday. I was quite nervous that going to an agent would mean that our budget would be ignored, and that we wouldn?t find the cheapest deal - but it was the complete opposite ! She took out all of the stress and found something that was perfect for the both of us. In two weeks at home we couldn?t decide a single thing, and now we have the flights, hotels, and an excursion booked - everything was finalised within about an hour! Zoe and the other lovely lady ant the reception desk also gave us some really good advice on where to go on our next holiday (although this time we?ll make sure to plan it longer than 3 weeks before !). Couldn?t recommend them more, whole experience was amazing!
August 2023 by J M
Thank you Enya Solomon for coming to the rescue and calming my panicked parenting nerves the night before our holiday. Your help and swift dealing of the situation was brilliant and made the start of our holiday a lot happier. Thank you!
August 2023 by Amy Dran
Booked our holiday to Mexico with Debbie. I was really happy with the effort she put in to finding us the right deal, in our budget
July 2023 by Phil Amyth
I called into the shop to ask about Orlando and the service was amazing. Having never been before the person that greeted me recommended I speak to Jim as he is the expert on Orlando. He took the time to find out exactly what we wanted to do in Orlando and what parks we wanted to visit. He explained in detail to me about the Disney app and talked about a service called Genie+ that he said would be helpful to us at the parks. We are really excited for our holiday!
July 2023 by Munna Munna
Dealt with the lovely Debbie. She was so helpful in helping me see the different options of packages. Listening to what I wanted and then recommending accordingly. Will definitely be booking future hols with her. She was wonderful to speak to!
