September 2023 by Cordelia Newsome
Very friendly, helpful and knowledgeable staff. I bought my beautiful Trek bike from this store and always take it back here for its service and any maintenance.
September 2023 by Sam Gittins
Lovely people in there, didn?t sell me anything but helped me find a shop that would, even looked after my bike and gave us some tools. Very handy when your unfamiliar with the city !
August 2023 by darren h
This the best bike shop I have ever used. Great friendly staff and always willing to go above and beyond.
July 2023 by calogero Difalco
You guys played a massive role in giving our son Louis the best birthday ever! He?s over the moon and besotted with his new whip! A stunning Roscoe 6! We honestly couldn?t thank or recommend Liam and the team enough for everything they did! May have to treat my fiancé to a pink/blue Domane at some point soon!!
July 2023 by Liam Wilde
We stumbled in here with a burst wheelchair tyre and while they didn't have the specialist inner tube we needed in stock they offered to let us stay while we searched online for other places, one walked around to a nearby cycle shop to ask them in person and when we had no luck a man there offered to fix it for free. A temporary fix but one that saved our weekend completely. Excellent service.
July 2023 by Riley
I got caught out on a trip to Manchester when my wheelchair tyre burst. The inner tube I needed is an unusual size so they didn't have it in stock but the staff went out of their way to help source a shop who did, and in the meantime patched me up temporarily so I wasn't stranded. They even offered me refreshments while I waited and wouldn't take any payment for their help. Truly good guys who helped out a stranger in need. Thank you so much!
July 2023 by Russ G
Absolutely made up with the staff (Liam and a girl I forgot her name) and serviced i received in store. Listened to me with previous problems with other bike shops only going off side chart and how they never fit me. Ended up purchasing a new bike and it fits perfectly. Would highly recommend the store and hopefully I?ll be back in the future for another bike.
June 2023 by Aaron Barratt
I've bought two bikes from Trek and they've been fantastic each time. The first time was my first "real" bike and they were great at talking me through everything and getting me setupCame back for an upgrade after catching the N+1 bug and they were just as great as the first time
June 2023 by Kristian A
Was experiencing problems with my road bike brakes recently. I considered using Trek due to their experience in building high performance road bikes similar to my Canyon. Took it in expecting to only have the brakes replaced (disc brake and pads which undoubtedly needed doing). However, they identified a whole host of other items supposedly needing replacement, including brake fluid (possibly true considering problems I?d had with the brakes), cassette, chain, handlebar tape. Bearing in mind the bike is three years old and has been looked after, I was particularly sceptical of the cassette needing replacement. Found that the cost of the work was going to be over £300. The next day, I phoned to ask if they could leave the cassette as it had been working fine for me, as well as handlebar tape as it was just a bit scuffed and hadn?t been bothering me, but they insisted they won?t release the bike back to me on health and safety grounds and that both the cassette and handlebar tape needed to be replaced (alarm bells started to ring at this point). I reluctantly agreed to avoid conflict and now massively regret this. They said would be finished by midday the next day. The next morning, they told me it would be by the end of the day. At 4pm, I phoned to ask when it would be ready to collect. They said it won?t be finished by end of the day with no answer as to why. I insisted it needed to be that day as I needed it that evening and they?d already promised it would be, so low and behold, they could get it done after all.Upon receiving the bike back, I found they?d discarded my old cassette despite the invoice stating they?d return it to me. I found very soon that I was having problems with my gears tripping. I also found that just after a week, the whole drivetrain was starting to rust, so I suspect they didn?t even oil the chain as part of a full service. I?m now having to pay for a reputable local repair company to rectify the issues. I wish I?d known about the independent repair guy beforehand.I urge anyone else considering Trek for a service to look around first. I won?t be using them again.
June 2023 by Telma Sandrini
I am new to cycling and I made a decision to buy a road bike. Before choosing the bike, I had a bike fit with Matt Hallam at Crimson Performance who suggested going for a Trek Domane. I got in touch w/ Liam and his team at Trek Manchester, shared my bike fit measurements and in a matter of weeks I had my new Domane set up exactly as per my bike fit. Liam and his team were fantastic, extremely helpful (and patient ;) ). Being new to the sport, I was a bit apprehensive and insecure, but Trek?s guys made me feel very welcoming. And my new DOMANE .. wow .. it?s simply brilliant ! Fast, stable and SUPER comfortable (that was one of big concerns). I could not be happier with THE bike itself but also with the experience I had a Trek Manchester. Thanks VERY much guys !
June 2023 by paul thornborough
Excellent service from the staff here. Incredibly knowledgeable, helpful and speedy at resolving all my bike issues. Fully recommend!
May 2023 by Cathie Jasper
Fantastic experience and service from the staff at Trek Bike Manchester Piccadilly. I looked online first and had a few ideas of what I wanted (non electric) to replace my old and second hand Raleigh 'sit up and beg' bike. I had some questions, and as a 64 year old grey haired overweight social female cyclist (although I do a fair few miles per week now I have retired!) it is fair to say l went into the shop with some intrepidation. The staff don't know it but if I had felt that they were dismissive , condescending or non inclusive, I would have taken my business elsewhere. As it was, I have had fantastic service at all points - I asked questions that were answered, I was given time to look / sit on bikes and discuss them, and information was given and explained well. I ordered 2 bikes to try out and then returned to test ride them both. I opted for the DS3 version 5 (larger wheels), was given advice on how to maintain the chain etc and rode it home. I have had it about 3 weeks and I love it! It has received many compliments from fellow female cyclists and I have used it loads and on lots of longer rides. Today I was returning from a ride through Manchester City centre when my rear tyre went flat, I was passing Trek and they looked at it and replaced the inner tube straightaway, no charge. Again, wonderful service and I cannot fault them in anyway. This will be my forever bike until I need the electric version, but rest assured Trek Piccadilly, I will buy it from you! I sing your praises to my fellow cyclists and I thank you for your service so far!
April 2023 by Andrew Nelson
Great service from the team, from initial contact through to delivery. Had a slight delay with delivery which they addressed promptly, and they threw in a set of complimentary pedals, which was a nice touch.
April 2023 by Andy Appleton
Matthew was superb! From my initial enquiry right up to collection, Matthew gave excellent customer service! His product knowledge (and advice) was second to none and very much appreciated. #superstarTrek Manchester is highly recommended ?
January 2023 by Rob Johnson
Popped in a few weeks ago looking for a new bike and was helped by Teo & Liam. Teo was brilliant, very helpful, great info regarding bikes & guided me to my (now) new Domane SL6. Returned to test the bike & ultimately buy it & again Teo & Liam were terrific; very friendly, chatty, nice coffee, more great info to ensure the bike was right for me. When collecting the bike Liam was really helpful again and finished off this great experience with a nice touch of a wee goody bag (didn't get one of those when buying my new car!). All in all this is a great shop & would highly recommend. As mentioned, only dealt with these 2 top lads but would imagine the rest of the staff are the same. Had a mate with me through the process & he was equally impressed, thank you Trek & especially Teo & Liam. Safe riding ??.
