January 2024 by Julie Barlow
Got charged twice for one item and when I phoned they said it had happened to lots of other people! They blamed the bank or it could be their card machine either way it?s theft and they still have £39 of my money! Imagine if I?d of walked out of the shop with 2 items and only paid for 1 that would if been different story. Check your banks if you have shopped there because they won?t be contacting you!I?m not impressed with their customer service at all!
June 2023 by Lynne Barker
Very helpful in finding the items your looking for. Will certainly be going back again very soon.
June 2023 by Google user
Very helpful in finding the items your looking for. Will certainly be going back again very soon.
June 2022 by Martha Pedley
Went to go and see if I could get my charm bracelet repaired, lady I dealt with was really helpful and ended up getting a replacement charm bracelet for a minimal cost as well as treating myself to a new bracelet.
December 2021 by Humberto Quintao
Lovely place to buy jewellery with beautiful and very attractive pieces of art. Good prices as well
December 2021 by Sue Porcelli
Beautiful jewellery & always helpful staff
November 2021 by Aaron Haynes
Great service. Bought 2 crown rings for renewing our wedding vows. Absolutely love them.
October 2021 by Gaynor Farrah
Took a limited addition item of jewellery to be repaired which cost quite a lot of money, it was out of warranty so happy to pay the £17.50 for repair and the warranty to be extended for 2 years. When I went to collect I took a duplicate birthday gift to exchange, unfortunately no receipt so they were totally uninterested and offered no help or solution whatsoever. Totally annoyed and incredibly disappointed as I?ve got a lot of Thomas Sabo items including 4 LTD addition items, this has put me off ever buying from them again, they were too busy on the phone helping another customer and actually walking to the store in Selfrudges to get an exchange for him, I felt like I didn?t matter and they couldn?t be bothered, better service expected quite honestly. Go somewhere else as I will.be in future.
October 2021 by Zohra Anwar
Sales assistant was super helpful. Friendly advice and jewellery is gorgeous came out with 3 pc I went in for one
September 2021 by Kulsum Patel
The staff at the arndale centre are much more polite and helpful. My Thomas Sabo hook from my anklet keeps coming off and breaking, I have been three times to the Trafford Centre to get it replaced/fixed. The Arndale centre branch applied a brand new one instead of attempting to 'fix' it and also gave me a velvet Thomas sabo pouch to take my anklet away in and then into a little bag so it was safe and protected. Great customer service. Wish I received the same service at the Trafford Centre Branch.
April 2021 by Graham Armstrong
Very professional and friendly service. Nothing was too much trouble. Would definitely buy again. Some very nice bargains in my opinion ???
September 2020 by Jake Mahoney
I've always felt uncomfortable going into expensive places but the store manager had a laugh with me as I bumbled around to find the right size bracelet for my mum, made me feel really comfortable and I'll definitely be spending money here again.