September 2023 by Antony Smith
Travelled over an hour to find this shop after googling it for The Trafford Centre, only to be told it went 3 months ago.Why can't they update people to save them a wasted journey?
September 2023 by Photo Pete
All the physical stores have closed down and this is now a web only business. Please correct the listing
July 2023 by M M
Thieves. Took my new pen back months ago that needed to be serviced as it was not writing properly. Since calling to tell me they had received it back, I have had numerous stories from them about why I have not received it and they are now not replying. I am having to take legal action to get a refund. Stay away from these liars at all costs.
April 2023 by Maurice A. Cowan
This store has closed down in The Trafford Centre, no notices displayed to say if it has relocated. Not good PR, I shopped there regularly since they opened in 1998.
January 2023 by Angelan Anandadas
I had a bitter experience at this place a few years ago and have not returned since. I wonder how I will be treated now.I looked inside the shop and came to the cabinet with display of expensive pens. A staff member virtually came running and stood in front of me at the other side of the cabinet.She gave me the distinct impression that she was suspicious of me and wanted me out soon. I asked as to whether they sold Parker 51pen, my deceased father owned one, and the curt answer was 'no.'I felt uncomfortable and left. I am an Asian British.I wondered later how she would have behaved had I made it known to her that I was a consultant physician in the same town for over 24 years and had a lot of accolades from the people of Trafford and Altrincham.Maybe that staff member has left now and others will not make me treated the same way.Dr.Angelan Anandadas MA FRCP
August 2022 by Leanne Charlton
Love these lovely ladies!The manager-apologies, I didn?t get your name-was super helpful from my first phone call to the store to my last interaction when you presented me with our purchases, so brilliant!Molly was a star when we came in to follow up the first call in store. Couldn?t have done more for us and was so welcoming and helpful! Thank you for arranging all of the finer details!Gillian then sorted all of our engraving needs and checked every detail which put our minds at ease!Such a great team and a lovely set of women that couldn?t have done more to help to make our shopping experience perfect. Side note, we bought 6 pens that needed engraving with different text last minute. They turned this around in less than 48 hrs. Can?t recommend enough! Thank you!!!
May 2022 by richard hughes
I HATE BIROS AND PENS WHY IS THIS SHOP DEDICATED TO PENS WHO MADE IT I AM OFFENDED
April 2022 by Gabriele Alejandro
Bought a Cross fountain pen. Asked to buy a converter and got told they don?t have them so I asked for cartridges and got told I can buy them online. Turns out Cross is going bust and there are no cartridges or converter available anywhere. I just wasted 55£!
January 2022 by billy toffingham
Bought a pen there ...nice shop....not all my reviews are negative
December 2021 by James M
Great service. Will definitely come here again!
June 2021 by Douran Ali
Walked in when the shop was empty. She asked me to wear a mask and when I told her I'm exempt. she told me that I need something around my neck. Come back later about 5mins i found her with her mask down. Karen works here.
April 2021 by J S
Ordered Pen as a gift, some 1300 pound order. Website said in stock, guaranteed next day delivery (for an additional 16 pounds), so I purchased. All went through OK, money taken from account.No pen the following day. I contacted customer services "what order, it hasn't been flagged up". I gave them my order number and they said it had not been despatched, so I demanded my money back. They then said they had the Pen in Trafford Centre shop. I was then informed it would be dispatched immediately and I would definitely get it the next day. I am still waiting.So they lied about it being in stock, they lied about next day delivery and their systems do not work.I am sure their shops are great, but my recommendation is do not buy from them online, go somewhere else.So no gift for a dearest friend on a special day.
April 2021 by Chris Long
The lady in the shop is immensely helpful and inviting, very knowledgeable without being pushy. Good range of stock, great prices, cheaper the WH Smith if you are looking at waterman pens.
September 2020 by csjbest
Was looking for my father in law's gift and the shop assistant was rude by making it so obvious she didnt want me in store. Asked 3 times if im okay in 5 minutes inside the store (if im back for the second time obviously im a serious buyer) didnt want to spare me a moment to think before dropping 330 pounds there for a pen. Also saw her staring at me with her colleague while existing the store. Recommend if you are here for quick shopping experience.