June 2025 by Ciara Dorsette
Great afternoon had with friends! Everything was spot on- Emma who served us was amazing!
May 2025 by Karen Onodu Was Lucas
We had the most perfect night. Food was delicious and the staff (especially our server, the young girl blonde hair) were lovely and nothing was too much trouble. Having the 2 booths was great as my daughter and her friends could do their own thing. A fabulous night thank you
November 2024 by Erin McGlashan
Britannia is a blessing to your staff she served me and my friend for a Sunday roast and her service was absolutely amazing. The table before us were being a nightmare for her but she still remained so sweet and kind xxx
October 2024 by Freya Salway
Great for special cocktails. Great service from Emma, thank you!!
October 2024 by Delana Lawson
We had a great meal here on Sunday 20/10/2024 in the evening. The service was great. Lovely team especially Devon, who made a lot of effort for my partner?s birthday. The food was very nice and well presented.
October 2024 by Blue Man
Nice place but food has been poor last two times I have visited. Expensive for what it is.
October 2024 by Pippa
Busy but nice food and good staff
October 2024 by Kevin Land
Excellent service and food ?
October 2024 by dubai nameshame
I have been waiting a while to try this much hyped venue, and today we got a chance.
Arrived at about 2pm and the young lady at the desk offered us an outside table which was not bad even in the freezing manchester conditions.
The atmosphere outside is buzzing, the area is covered top and sides and the heaters add a pleasing, comfortable warmth.
Menu is simple, pricy but has a good selection. We picked our starters and mains, now all we had to do was wait for some one to take our order.
Well, we waited, and waited, and waited, while we waited waited and waited, we watched as several members of staff went round the tables asking diners if everything was OK if they needed anything else, and we watch as the tables were served their food.
As we waited, waited and waited, we watched the tables next to us get served, we waited as we watched these tables get second drinks orders, we waited while each member of staff walked past us, we waited as we asked for someone's attention and we waited as we got ignored as if we were invisible.
After 20 minutes of waiting, waiting and waiting, I said to my wife, let's give them one more chance.. that chance came and went when the table infront of us received their food, ordered more drinks and the staff member who was no more that 2 feet away from us ignored us again and walked off.
Finally as we walked out we were greated by an elderly member of the team who for the first time asked if we needed anything, and as we explained how we waited, waited and waited, the manager arrived.
To be fair the manager handled the situation well, but the excuses didn't justify the experience.
Excuse 1: the girl on the desk is new, it's only her second shift. Sadly, as much as I sympathise with any new team member, it's not her fault, it's the restaurants fault for putting a new, inexperienced member of staff on the front line, moreso on probably their busiest day of the week.
Excuse 2: it's very busy. Again, that's a poor excuse, being busy cannot explain customers being served while others are ignored.
Again, I admire the manager stepping up, she even offered us to be resat and free drinks with our meal. The problem is, we raised a concern not to get anything free, but to highlight the failure of one of the key factors any restaurant should focus on, the experience.
Many people visit restaurants and have a great experience but mediocre food, these customers normally return and give the place a second chance. Then you have those who visit and have a bad expeience and great food, most of them would not return, and in our case we had a poor experience that resulted in walking out without experiencing the food.
Let's now put the competition into perspective, we crossed the road and on entering the lead Station we were sat down, handed menus, specials explained, drinks ordered and within 5 minutes food ordered. And all this is a place just as, if not busier than The launderette.
October 2024 by S Mills
Absolutely lovely experience all round!! Devon was there to greet us on entry and he ensured that we had everything we needed. He was extremely friendly but professional. Devon went above and beyond to ensure our experience was a positive one; amending our booking to include another diner (at the very last minute on a busy Friday night), checking we were warm enough (and bringing us an extra heater) and providing his knowledge re the menu without being overbearing. The food was absolutely delicious. Will definitely be coming back soon!!
October 2024 by Daniel Benjamin
Great atmosphere and service! Chloe and Mia were especially welcoming and lovely. Highly recommended ?
October 2024 by Ellie Duffield
Every time I come here I have a five star experience. The staff are so friendly but not over bearing and the food is absolutely spot on, really good quality. Gorgeous wine and cocktails too. Big shout out to Devon (I think that was his name?) Who served me and my boyfriend, he was just fantastic and made our evening all the more enjoyable ??
October 2024 by Noah Pearce
Very nice place. Good food and will come again. Highly recommend if you live in the area.
October 2024 by Laura ?Laura? Jones
Amazing food, specifically the lamb pizza. The lasagne was also great. The staff were really helpful and friendly when customers made a mistake with their own order. Would highly recommend!
September 2024 by Catherine Mckinnon
Had a team lunch here today. Great good, great service! Will be back. Thank you
