January 2024 by Toby Dawtrey
Ordered some aftershave to pick up on Sunday the 31st of December as I was in Manchester for the day travelling from elsewhere and the previous day online it was specified ?pick up within 1 hour? so you would think it would be ready the next day.As much as I appreciate an email will tell you when it?s ready to collect, when you are in the store, you can see about 5 boxes of your aftershave on the shelf and you are showing an email of your order to a member of staff you would think it can be sorted then and there. But no ?we don?t have your order? is what I was told.The reason why I didn?t bother to explain the simplicity of how it could be sorted having worked in customer service retail for 10+ years is that the complete lack of enthusiasm, energy, thought and skill I was met with made me think you know what, this place doesn?t deserve my time or money so I left.When employing young part time workers the least a business could do is have management that can train people up properly and give them just an ounce of problem solving capabilities, woeful and inept is how I would describe my customer service experience. Won?t be shopping at this chain again.
January 2024 by Dave Minshull
Recieved a £15.00 debit from my account from Manchester GB not authorised by me, not ever been to this shop?, disputing with bank
January 2024 by Google user
Ordered some aftershave to pick up on Sunday the 31st of December as I was in Manchester for the day travelling from elsewhere and the previous day online it was specified ?pick up within 1 hour? so you would think it would be ready the next day.\\n\\nAs much as I appreciate an email will tell you when it?s ready to collect, when you are in the store, you can see about 5 boxes of your aftershave on the shelf and you are showing an email of your order to a member of staff you would think it can be sorted then and there. But no ?we don?t have your order? is what I was told.\\n\\nThe reason why I didn?t bother to explain the simplicity of how it could be sorted having worked in customer service retail for 10+ years is that the complete lack of enthusiasm, energy, thought and skill I was met with made me think you know what, this place doesn?t deserve my time or money so I left.\\n\\nWhen employing young part time workers the least a business could do is have management that can train people up properly and give them just an ounce of problem solving capabilities, woeful and inept is how I would describe my customer service experience. Won?t be shopping at this chain again.
December 2023 by Jayden Broad
Charge money out of your account without authorisation or no notice for a memeber ship you don?t even sign up for. The business is a joke
October 2023 by kristina alscherova
Poor customer service. Staff don?t know what service you offer ? ordered perfume that was in stock by click and collect and it was meant ti be ready in an hour. I came to store where was one blonde girl and one brown curly haired girl? they both looked at me like im an idiot thinking i can collect something in an hour even though I did many times before? cz guess what girls its in stock you just print invoice and use your stock ? i know it?s difficult to get? im going on holiday so can?t collect anymore?( I wouldn?t even order if it didn?t say it?s going to be ready within an hour) but when I come back from holiday I will collect my item to return and speak to a manager because they clearly employ incompetent staff.
July 2023 by angela moran
Aaliyah was so friendly and helpful, she helped pick out my sons first aftershave, which he is so happy with. Thank you Aaliyah ? great all round experience at the Manchester Arndale store.
July 2023 by Euan Malcolm
Abdullah helped us today and he was super friendly, polite and recommended a fragrance. Highly recommend him!
April 2023 by Charlie Buchanan
Very good staff especially Alice and Michelle, they were very nice and helpful.
April 2023 by Fenia Thomas
I got a perfume for myself today - Lilia was kind and she remembered me from last time when I stopped by to get some fragrances. She was patient and generous enough to help me and she definitely knew her perfumes really well.
March 2023 by Alan Kay
A great shopping experience. The staff were courteous and very attentive. Lots of patience with me because I was vague and unsure. I left with an eau de toilet which was just what I was needing. Well done to the Fragrance Shop.
February 2023 by Fran I
Best shop experience I?ve had. The girl that was working today really took the time and care help me find a perfume for my mom. Everyone was lovely.
February 2023 by Thomas Harry Reid
Lillia and Aaron were great very helpful. Signed up to the scent addict atomiser scheme. Great help with many scents tried in store
December 2022 by Melissa Brooks
My boyfriend just noticed a fraudulent charge from "The Fragrance Shop" Manchester GB which him and I never purchased anything from nor approved any purchases.
October 2022 by Maddie J
Very helpful staff, let me try out a variety of scents and gave advice on how to purchase since the ones I wanted weren't available in store!
August 2022 by rouzbeh changizi
After nearly one month my order still not arrived to my local store and when I did visit store there wasn't helpful and after one month delay I just get a refund which is not worth it at all , I suggest you do not waste your time with this company , do not buy from them. Order number FWUK55938914 just for proof.
