March 2024 by Antony Trunkwald
I have been with this surgery for over 25 years at that time the staff were brilliant now they have reception staff who play with your life i got a letter from bowel screening advising me to make a urgent appointment they found some thing wrong i phoned the surgery a young girl said i can see a doctor in 4 weeksWhen we had covid as i have copd i got a chest infection i phoned the surgery asking for help i was told the doctor will phone me am but he didnt i phoned up the young girl said he had phoned me and i did not answer the phone i did not have any missed calls i was told he will not call me again i was so ill i got on my mobility scooter and went in to the surgery i said im not leaving untill i see a doctor i feard for my life so i sat down this young girl came to me shouting and even stamped her feet threatening me with the police then she would go back to the office and come back to me shouting and again threatening me with the police if i didnt leave i was so ill at the time she went on like this untill the practice manager came in from her dinner this was a nightmare and still haunts me
March 2024 by julie lancaster
Been to this centre twice for bood test ,very friendly staff ,abi the best at getting blood first time,very nice man .
January 2024 by Jason Woodward
I've only had to attend a couple of times, each time the surgery has been friendly and so have the GPs.However, I now need a steroid injection and I called up as requested but they couldn't pre-book me an appointment as their diaries hadn't opened. I was told to call on 24th and 26th for an appointment on the day - this is no good for me as I'm self-employed.I asked to be referred to a local hospital instead and was told this couldn't be done, the only other way was to pay privately. This seems such a backwards system I'm not actually sure I was given the correct information.Not sure where to go from here.
December 2023 by Kate Leavy
Shambles of a docs, never any appointments, docs are mostly locum doc than dont even touch you! They have to many patients and not enough docs! I have stopped going because it?s a waste of time!
October 2023 by Neil Parkinson
I've never had a problem with this surgery, yes it does get busy and sometimes it is annoying phoning up at 08:00 in the morning but every surgery are stretched to their limits in this day and age! Staff are always friendly and helpful,
August 2023 by Kenneth ?Spectre Luan?
My experience here so has be rather pleasant the doctor were very helpful and understanding and helpful and the nurse who took my blood was kind, friendly and helpful, receptionist are pleasant enough and be quick to get me a reasonable appointment
May 2023 by amanda grimshaw
lovely staff doctors so nice the problem is getting an appointment but i have to say the healthcare nurse jolene knott is so nice she as really helped me with my health well done
March 2023 by Shaun Waker
Practically impossible to make same day appointment at this surgery. Lines are constantly engaged I will be looking to move away from this surgery
March 2023 by Carl Foster
Clean and tidy perlite staff
March 2023 by Bernadette Morris
I have nothing negative to say about the support provided by this Practice. I know it can be frustrating sometimes getting through on the phone but at 8am when it opens, there is already a queue lining up outside & about 50 people trying to get through on the phone & only a limited number of staff dealing with this onslaught. I?ve been told occasionally that they have no appointment left on that day but I?ve never had to try for more than 2 days before I get an appointment. This is the same in every GP Practice that isn?t a Private Practice.I?ve never had a rude Receptionist either, some are more smiley than others but everyone has always been Professional.The Dr?s themselves have always been very generous with their time & I?ve always left the room feeling valued. I am sad to hear that Dr Blake has now left, she was wonderful, she worked so hard for me to get support with my medical issues & I can?t thank her enough for all of her advice & patience, whichever Practice she has gone to are very lucky.There could be a little more innovation by bringing other services in house but I don?t know the logistics of that but it should be explored.Overall, from my experience over many years being with this Practice - I would recommend it without hesitation.
March 2023 by David Mkh
I would give this place 0 stars, because this place is awful and the staff are rude, don't waste your time on this place ?
March 2023 by Adam Weidenfeller
A special mention to Kyrah who went above and beyond to help me after 6pm - got the Dr to issue a new prescription for my daughter who was suffering - can?t thank her enough as she could of quite easily said try again in the morning especially after a long day at work ! Fantastic customer service and resolved my issue in a professional and efficient manner
March 2023 by Anum Khanum
Called several times at 8 am keeps saying sorry your call cant be completed for the whole morning
March 2023 by Cilla Paw
Worst ever surgery. Impossible to get appointments no matter how serious your situation is. Phone lines don?t get answered in the morning when they do all appointments are gone.Edit: Things seem to have improved post covid lockdowns. The surgery now opens until late evening and weekend, and they are now able to offer appointments when requested.
March 2023 by Carole Moran
I would like to thank Margaret who dealt with my problem she is an outstanding member of your team I spoke with 3 other receptionist over a 4 day period never got any response back. As soon as I spoke to her she was amazing kept me fully informed and resolved the issue with such efficiency
