March 2024 by Noel Garland
Good live music, very slow service and absolutely discusting food. Multiple people around us complaining about the food, manager was courteous and understanding but it dosnt excuse the cold horrible food that was put in front of us.
March 2024 by Wayne Dunn
During our recent visit to TGI Friday, we had anticipated a lively and enjoyable dinner, having made our reservation in advance. However, upon arrival, we were met with an unexpectedly bustling atmosphere that led to an initial delay in being seated, marking the start of a series of missteps that evening.The restaurant?s vibrant energy seemed to overwhelm the ordering process, which was prolonged and, unfortunately, our food order was inaccurately fulfilled not once, but twice. This added a layer of frustration to our dining experience. Additionally, it was noticeable that some members of the staff appeared to be struggling with the demands of such a busy shift. Their energy did not match the fast-paced environment, which perhaps contributed to the errors and delays we encountered.In light of these issues, the manager stepped in to offer an apology and attempted to make amends by providing our starters free of charge, along with a 25% discount on the remainder of our bill. This gesture was appreciated and demonstrated an effort to rectify the situation, showcasing the management's understanding and customer service commitment.Despite the manager's attempts to smooth over the experience, the evening did not meet our expectations for a TGI Friday dining experience. While the compensatory measures were fair and acknowledged the inconvenience we faced, it's with some disappointment that we conclude we are unlikely to return.The essence of a good dining experience lies not only in the food but also in the seamless service and atmosphere. It's unfortunate that, on this occasion, TGI Friday fell short of delivering that combination. It serves as a reminder of the challenges restaurants face during peak times and the impact it can have on customer satisfaction.
March 2024 by Meshari Alduhaim
Really bad service!
March 2024 by Lisa E
Food was average, staff were lovely. Nice to go somewhere child friendly in the city. Staff were personal and friendly...
March 2024 by gabrielsW4193CS
The drinks were pretty good just a tad little too sweet and the food just isn?t worth the price if I?m honest, and the wait time for our drinks and food was INSANE even tho the place was empty. however our waitress Yasmin was amazing and honestly is the reason we gave the place a 2 star instead of a 1.
March 2024 by Tracey Kelly
OK so I wasn't expecting too much as we did just call in to 'grab' food but felt compelled to review. We visited the Manchester Exchange Square branch on St Patrick's day.The actual food was great, presentation was lacking on the potato skins sharer, they were literally just thrown into a bowl, not really a great amount for a sharer and not even a bit of spring onion to garnish.The service let the whole experience down, we both ordered ultimate ribs, me the half rack and my husband full. When they came it was pretty obvious my husband's weren't ultimate and were baby back. We did get the bill amended accordingly but only due to us noticing and asking.Getting the attention on staff was difficult. On more than 1 occasion I noticed someone, who seemed to be supervising, asking other staff to stop 'standing around chatting' and checking the customers. On another occasion she prompted staff to clear plates in an area. I really did feel for her as she was clearly needing to push a lot of the staff to actually do the job they were being made for.Food good, service not great at all.
March 2024 by Max Burrows
Overpriced but fantastic service by Amelia.
March 2024 by Thomas Carter
Arrived at TGI?s about 4:45pm and promptly shown to our table. After some deliberation we ordered our cocktails abd decided on the wall to wall chicken platter and a side of loaded fries. Upon arrival we found that the barbecue chicken was cold and most of the other chicken was luke warm, even The fries were not hot. We complained to our waiter who took them away, stating the chef will cook some fresh. After about 15 minutes, he returned with more food, full of apologies. This food was as bad as the first , not wishing to make a fuss we ate it paid the bill and left. I have to say TGI Fridays, you need to be better as that food was not worth the £44 we paid for it I will not be recommending you to anybody!!
March 2024 by Alfonso Sánchez
We went in for dinner. The place is very large and there were only 3 or 4 employees to serve tables. Even though there were few tables occupied, it took almost an hour to serve us. It's supposed to be a "fast food" place.Then there were errors in the order and also the photos of the dishes on the menu do not correspond either to the presentation or to the quantities they list. Despite everything, the waitress who served us was friendly. I imagine that the problem was a shortage of staff, since the place is very huge.
March 2024 by Bradley R
Emma was fantastic l great service would come again.................................... Emma main me a bloon dog and got us birthday cake
March 2024 by Lilmisstitanium
Had a great experience at T.G.I Fridays in Manchester. The last few times iv been hadn't been to great so was a bit weary on how this experience was going to be. I booked the bottomless brunch for me and my friend for her birthday. We had tried it a few years ago when they had first announced they where doing a bottomless brunch and it wasn't that great. They kept running out of drinks and cocktails and was limited on what they could give us. We wasn't to impressed at all. Went back this time and had a much better experience and was told about upgrading to bottomless Fridays cocktails which we decided to do. Our server was Marina and she was amazing! She kept our drinks flowing so we where never without one. Even popped a bottle of procecco on our table to make things easier! Always kept checking on us. We had a fab time. The food we picked in our brunch was 10/10 tasted amazing was really happy with it. My Friend even got a free slice of birthday cake at the end! We both had a really great experience and feel like we got our moneys worth out of the bottomless cocktails. I would definitely book it again! Thanks to Marina for making our experience so enjoyable!
March 2024 by Amber Collister-Park
expensive!
March 2024 by Howie Butterworth
Cocktails good but other than that it was awful, food was awful and extremely over priced, burger was cold, the starters were cold, everyone around us complaining - would not
March 2024 by Nathan M
You have to try the hot wings, they are amazing and I?ll certainly go back there for more and Aaliyah the waitress was great
March 2024 by J Smith
25 minute wait to be seated when I counted 9 people in total sat at the 50 tables in the place, when the starters were finished the main meals took 25 minutes to come out and one of the burgers in the order was sat on the top counter for 15 minutes! Very poor service very average food, if the problem was lack of staff then don?t open and disappoint people. I had the ?big dog? it wouldn?t of looked out of place as a kids party snack