March 2024 by Deborah Gillan
Not very good customer service . The actual optician was amazing! However upon arrival I thought the place was closed as main doors was locked . A gentleman came to let me in and asked me did I need any help said yes have an appointment led to to a table which wasn?t private and could hear all my personal details and finances being discussed . After seen the optician was led to the section where glasses was and left there with no help or any assistance. Then went to the counter where I waited 15 minutes no one came to assist me . In the end I walked out with no glasses . Had to wait at the main doors before someone let me out . I said I?ve waited a long time with no help or assistance instead of apologising for my wait she replied well we are busy . Won?t be going here again really no support but of a shame as the optician was really outstanding ! Staff however need training in customer service quite rude
March 2024 by Reviewer Google
Came here today for an eye appointment. The optician was great but the other members of staff were quite rude and ignorant. I was left to walk around to find a pair of glasses (all of them was awful) and when I did pick a pair I waited over 15 minutes to be seen at the desk and no one was there. I then approached a different member of staff and he pointed me back to the desk I was already waiting at in which other people then came in from outside and was already at the desk which made us wait another 15 minutes. I decided to leave without getting my prescription and as I was leaving I told a member of staff that I was unhappy with the service and they replied saying ?there?s only a few of us?. I didn?t mind waiting for a reasonable amount of time but I felt like the wait was way too long. I would NOT recommend coming here! I won?t be back.
March 2024 by Gareth Brown
Excellent service with helpful staff who showed great patience with me.
February 2024 by Emmanuel Ashiadey
Amazing and fantastic customer service I received from the team on Saturday 17th February 2024. Keep up the good work!!!
February 2024 by Jeff Beresford
Optician was amazing but the member of staff that delt with helping me find glasses needs retraining. Wouldn't leave me alone to pick glasses and kept pushing me to more expensive frames.Told me I couldn't have 2 for 1 deal with one prescription (confirmed later this was a lie). Eventually told me I could just reglaze my old frames for £30+ but didn't tell me until the order was nearly complete that the lenses had the special coating I didn't want or need. This was the reason for the £30+ cost, should've been free for a reglaze.Phoned back later to cancel my order and was told I could have the reglaze for free without the coating and that staff member confirmed I should've had the 2 for 1 deal as I suspected. Other staff were friendly and amazing apart from the one member I dealt with. Wife and daughter were there the day before and they were dealt with superbly. However I WILL NOT BE USING AGAIN.
February 2024 by Jonathan Mullarkey
Amazing service. Had an issue with some glasses, was all sorted within 15 minutes. Very helpful and friendly staff. Went above and beyond. Thank you for all your help.
February 2024 by Ann Kennedy
Husband and I called in the shop in the morning and had appointments same sfternoon. Excellent service all sorted within the hour.
January 2024 by A Chowdhury
I paid £318 for my lenses and for frame but your optician makes mistakes and couldn?t fix it so I had to go back my 2021 prescription for left eye so you tell me why I have paid you £318 ? So disappointed of your service.
December 2023 by John Cunningham
Excellent from everyone involved,at Specsavers,Harpurhey Manchester
December 2023 by Mohammed ?Mood? .A
Well trained and knowledgeable staff. Keep up the good work!
October 2023 by Gina Drury
Great experience all staff great shout out to Peppa what a lovely down to earth and helpful person keep up the good work.
October 2023 by Conor rules BO3
Very polite knowledgeable staff, the premises was spotless
September 2023 by Nick Cross
I'm very happy with the service and glasses that I received. The staff at the Harpurhey shop were very professional, knowledgeable and friendly I would definitely recommend.
September 2023 by Moeez Abdul
Fantastic Service. Great staff, had an eye test and they did a fabulous job.
September 2023 by Michelle Searle
I am always happy when entering this shop, everyone is so helpful and friendly. Katie is amazing.The shop is always clean.
