August 2025 by Matteo Marino
I visited on Sunday, 3rd August around 5:00 PM, just as the shopping centre and Pret A Manger were about to close.
A male team member (I don?t remember his name, but I believe he mentioned he?s been in the UK since the age of 3, possibly Albanian) was incredibly helpful. He gave me clear information and served me with outstanding customer service.
What really stood out was how attentive and professional he remained, even at the very end of the day. He wasn?t rushing to close up or go home?he was still delivering top-notch service right up to the last minute.
I?m not sure if he?s a manager yet, but I can see him developing into a great leader. Good luck with your career!
?Matteo Marino
July 2025 by Dan Pallas Velhardt
Tried Pret for the first time during the 7th of June since I had a Perk redeemed, and I tried an Almond Croissant, and an Ube Brulèe Iced Latte. Nice and timely service, friendly server referred to which pastries I was able to choose from for the Perk. The drink and the croissant were good, might try again, only issue is that my closest is around Manchester or Piccadilly so would need to take the bus. Still a nice first experience of Pret. ?
July 2025 by Katy Sanderson
Hayley is so lovley- gorg person xxxx
July 2025 by Gillian Bradford
I work just a few doors down, so I stop by nearly every day that I have to work. The staff is always so lovely and friendly. They always brighten up my day.
July 2025 by Tek .B
Great coffee and customer service from Aideloni (sorry if I've misspelt the name) and the rest of the team. ??
July 2025 by Danny Joseph
Adelio and Constance were absolutely amazing, thank you for your professional customer service
Made my experience perfect and easy, coffee was 10/10
June 2025 by Jeremy Pope
Where else in Manchester can you have a discussion about the right conditioner to use for pink hair and get lunch? Excellent cookies too.
June 2025 by Serena P
Had a lovely server with pink hair, she gave me my drink for free because I had never tried matcha before ?
May 2025 by Ez Aldeen
I come here daily to enjoy a drink and work on my laptop, but recently there?s been a man with long hair who shows up every day and has a very strong, unpleasant body odor. Unfortunately, the staff haven?t addressed the issue?no one speaks to him, asks him to leave, or suggests he take care of his hygiene. It?s becoming extremely uncomfortable and hard to tolerate.
May 2025 by Saad Mohammad
I regularly visit this place, and what I like most is the friendly staff and the cleanliness. By the way, thanks for drawing on my cup!
February 2025 by Kate T
Visited today and my son knocked over his hot chocolate and got very upset with himself and was crying. A male member of staff (sorry not sure of name but was at about 1pm/1.30pm) was very kind and got him another one straight away and an extra treat. Your kindness was very much appreciated by a young boy still developing his emotional intelligence.
February 2025 by Nicolas Tamburelli
It's a small but friendly place. A guy who was attending gifted me the food I was about to pay!! We need more people like him in this world :)
February 2025 by Lisa Janz
Had a very lovely start into my week as a very kind barista made an oatmilk latte for me and kindly asked how I am. Very efficient, professional and kind. I'll come back for sure. Thank you. ?
November 2024 by Sarah P
Amazing, it?s Christmas market rush and thousands of people are all over the place, long queues and all the Pret employees are smiling and are very polite. Great service and amazing coffee, as always. Thank you.
October 2024 by Marcus Farrey
First class customer service from Joey! Definitely what you want in the morning. Went his way to ask how i was, greeted with a smile and justvwhat i needed after a rough morning. The coffee? Was superb as always! Will definitely be back ???
