March 2024 by Karl M
Took some time to get seated despite staff seeing us. Service is via phone. Took some time to do this but eventually got it done. Service of food was slow and when it arrived we were missing two items. Eventually go to tell staff what was missing but only one item arrived and we were told the chips were on the way. They never arrived until we got our desserts. We were then told we would get the price of the desserts taken off the bill because it took so long for the chips to arrive. Then told by another staff member that only the chips would be taken off the bill. In the end nothing was taken off the bill. I?d imagine this is a ploy they use to stop you complaining. You order with a card so they will tell you the money will be refunded to your card. Then it doesn?t happen
March 2024 by Clashy10
Very very expensive, and then an extra charge of £2 piled onto a basic pizza (already ?22) for a couple of skimpy circles of ham. Seemed to be understaffed and just looking for a quick turnaround of customers. Defo won?t be eating here again
February 2024 by V4724IScoling
Awful Chicken wings were terrible, chips hard sweetcorn over cooked, not great options on sald bar Waste of money wont be going again. Spoilt my grandsons birthday
February 2024 by JennyI2
Popped in here last night with my friend - the pizzas were amazing and the staff were really attentive and even though we?re busy took time to talk to us
February 2024 by DonnaoManchester
My husband and I came to the Trafford center on Thursday so it would be quiet as I struggle when it's to busy. We wasn't going to stay for lunch but decided to just have a nosey what the options were . Douglas was amazing so professional and explained everything so we decided to stay for the full buffet
January 2024 by Traveler24689717466
Horrendous visit. Overpriced for the quality of food, long waits, unhelpful unfriendly staff, dirty plates and just a tired grim place. Stupidly enough I ordered through the scan option and left a tip before the food came. Won't be doing that again or visiting this place again.
December 2023 by Sarah W
Came here for dinner before a cinema visit. Absolutely gross. We got seated at a tiny 2 person table that was filthy & stickier than a fly trap. The salad buffet was a mess. People had dropped different salad items into other sections & 90% of the iceberg lettuce was brown. I tried to get a bottomless apple tango & just got soda water from the machine & when I told a girl behind the bar she just looked so unbothered & wasn?t even going to take my full glass of fizzy water from me ???? Got back to our table with my ?salad? of cucumber slices & beetroot cubes lol because everything else I didn?t dare take, only to find we didn?t even have any cutlery or napkins. Also found an eyelash in my pizza cheese! Just a mess to be honest. My daughters ice cream factory bowl & spoon was delivered with hard crusty food on the spoon handle which made her not want any dessert so that?s how bad this place was lol Definitely not coming here again.
November 2023 by Christopher French
We decided to go here for dinner, As it was Saturday night about 7/7.30, the Food court was rammed with people. So we queued for a table , was told about 10-15min wait ( was only about 5 mins). Once at the table it is card only and you have to scan a QR code, easy enough. So 2x pizzas 11", 2x chips and 2x drinks £50. If you have meerkat rewards they dont work on a saturday, however there is a promo code option, so my advice would be plan ahead and see if there is a promo code that you could use. Service was quick, Food was good, I would go back, but with a code.
November 2023 by James Wallwork
Not been to this pizza hut in a while so me and a friend decided to go today and we won't be back for at least a while. If ever.The atmosphere was chaotic to say the least. Kids running around everywhere, not enough servers on and, the tables where we were sat were very cramped. We could basically hear the entire conversation on the table next to us throughout our stay.The server we got had such a bad attitude and clearly didn't want to be there. We got confused and asked if we could order to which he directed us to the QR code on the table. Once we'd ordered after some confusion on the ordering site he came over with glasses for our refillable drinks. We asked him where we could get the sauces from, he told us and walked off saying something under his breath we believe directed at us, returning with the sauces not long after which we would of happily got ourselves if we had of known where they were. His attitude was terrible throughout the service and it was clear from what we observed he didn't want to be there. He also touched his long beard twice, completely unhygienic another server we observed also, touched her hair.Luckily we observed where the knife and forks were so got them ourselves after he brought our food out. The food was nice but, you can get good food with better service elsewhere so wouldn't recommend at all.
October 2023 by A
Shoutout to Kali. She greeted me and my family and served us. She made sure we were okay from start to end. She made us feel very comfortable, we came around 1-2 and it was busy and she still took the time to make sure we were okay. no doubt the experience would be drastically different without her. Pizza was good, salad bar and buffet were good. An all round amazing experience. Definitely coming again.- AmariSep 24.
October 2023 by M. Manar
Pizza Hut Trafford is one of my favourite in Manchester. I went today with family. Waiting time was good, pizza was good the whole atmosphere was nice. Overall service was good, staff in general are all friendly but our server Kali was exceptionally polite reapectful and helpful. Thank you ?
October 2023 by H P
Visited Pizza Hut at The Trafford Centre yesterday & was served by Lacie. Lacie was caring & professional listening to my dietary needs. Service was prompt and pizza was nice & hot. Lacie came & checked I was happy with food. Simple place to stop with great customer service.Dietary restrictions: Dietary restrictions can be offered and talked through.
October 2023 by taeidy
What a charming person! Lydia, took our order without writing it down which is amazing in such a busy place. Pizzas were good but not as as good service .
September 2023 by Scott T
Line up in the cue with the family got took in sat down went to order and you can?t use cash card only what is that about absolutely shocking that company?s like this place refuse to take English currency jokers we won?t be ever going back
September 2023 by Clobo97
Placed our food order at 18.19. Pizzas arrived quite quickly. Ordered BBQ American and the G.O.A.T. The GOAT arrived with no spinach on. Because we weren?t told of this we weren?t given the option to swap the topping, which means that we didn?t get the full price of what we paid. Finished pizzas at around 18.50. Ordered desserts just after 19.00. Nobody came to take our plates or salad bowls. Nobody checked on us at any time. Many staff walked past and looked at our leftovers and did nothing. When our desserts arrived we finally got chance to ask for a box. Desserts arrived wrong. Staff said she would put them through correctly. As I am writing this nobody has brought us a box and we don?t have the correct desserts. It?s been around 20 minutes since the desserts came out wrong. The restaurant isn?t busy and there?s no excuse. I have ended up getting my own box, and we have just ate the wrong desserts as there is no sign of the right ones coming. I have taken this picture to show that ALL of our plates are still here, salad bowls, pizza slates, AND dessert bowls. Shoddy service. Won?t return. Left before the correct desserts came out as it?s taking too long.
