January 2024 by Tommy Williams
Verry helpful staff, make u feel Verry welcome.
December 2023 by A Ash
The male assistant (sorry didn't get a name) today was really helpful in helping me find a perfume gift for my mum. Thanks
December 2023 by linda conway
Went to store today , lady was very rude & condescending ?
December 2023 by Sarah Leadbetter
What a lovely team at Chester.Great customer service received today particularly from Debbie very knowledgeable and expert gift wrapping ? thank you
November 2023 by Darren Williams
Excellent experience and service as usual.
October 2023 by Mark Ritchie-Noakes
Appalling telephone service. Quite appalling. We have tried to order hundreds of pounds of scents for a friend near Chester and the store seems incapable of arranging this simple operation. The ladies say they will deliver their promises and then NOTHING HAPPENS. Wonderful products, lousy service
October 2023 by Luke Buckley
What a fantastic team in Chester! All staff are so knowledgeable and welcoming.I particularly enjoyed my most recent visit with my elderly grandmother where we purchased some soaps.
August 2023 by Ricardo Cabulao
Went yesterday and was recommended by one of my boss. It's pricy but I personally think it's worth it. I wasn't too sure what I was going for but the staff were amazing. Big shoutout to Oliva (I think that's her name) she was passionate, engaging which made the whole experience amazing.Defo going back at some point.Tip: spray Arthur and changing constance together almost like a chocolate smell.
July 2023 by H M
The shop itself is nice and I am sure they have some great fragrances but it absolutely stinks out the part of the street and rows that it is on. Incredibly unpleasant, especially if you are sensitive to smells - I can?t enter the shop as a result as I get a huge headache, shame.
July 2023 by Christopher Aspinall
I've been a customer of Penhaligons for 20 years. This is one of the most charming of their shops I've been in. The new branding and styling really fits the space and accentuates the consistently beautiful product. Caroline was particularly helpful, especially as I was in a rush to catch a train. She was professional, kind and wrapped the gift I bought perfectly. A lovely retail experience, thank you.
May 2023 by Sabrina O.
I buy a fragrance here every time I come to Chester. The staff is really friendly and courteous
March 2023 by Kathryn Anna
Appalling service. Do not buy from this company. Original order was delivered late, and with the promised gift with purchase, plus I've been waiting a month for a refund. Customer service team just say there's a delay (you don't say!) and that they're sorry. Just avoid them.Date of experience: 09 February 2023
October 2022 by Colin Collings
It's bad if you're a wheelchair user, but friendly staff will help you at the door
October 2022 by Leander Smith
Called in today to buy a couple of bottles for me and my partners wedding scents on our wedding day, couldn't decide so picked up a small set of a few different ml, wanted to pay and a lady getting served for a refill was more important than acknowledging I'd been stood there for 10 minutes... customer service needs major improvement. I would never not acknowledge my clients stood waiting to pay!! Making it worse nobody knew about the refill, taking even longer and being totally ignored. Not even a "sorry, we will be with you in a sec" just disgusting. Put it back and walked out. Pure RUDE! Ill advise my friends and clients to order elsewhere other than your shop after that! I think you would benefit from some further training on how to deal with customers!! Useless.
October 2022 by Neil Brimage
Great staff and amazing products. A British gem.
