February 2024 by Abdul Naeem
They never tell you about the dry eye do they and how debilitating it is going to be for the rest of your life had mine done with these guys 9 years ago still struggling with dry eyes
December 2023 by Stella Nuttall
I wore glasses from age 3 and then contact lenses for the last 50 years. I had been told years ago that I would need lens replacement rather than laser treatment and this put me off having the procedure. I decided to have a consultation at the Preston branch in mid October and the staff talked me through the process and reassured me. Having worn gas permeable lenses for such a long time I had to leave them out for 28 days prior to the operation to allow the corneas to return to their original shape. This was the biggest hurdle for me but I was provided with soft lenses which I could wear until 10 days before my operation. I had my lens replacement on 17th November at Bridgewater Clinic in Manchester. The staff were brilliant and looked after me through every step of the procedure. The operation was painless and very quick, the theatre staff were wonderful and the music was a good distraction.The following morning I had my follow-up tests in Preston and was cleared to drive. I haven't had any problems or after effects and I should have had it done years ago. I'm still at the stage where I reach out for my glasses when I wake up in the morning and then I realise I don't need them. Thank you to all the staff members at Preston and The Bridgewater Clinic.
October 2023 by Em Galloway
Extremely caring and professional service from everyone encountered while going for my LASIK surgery. Originally had a consultation at the Trafford Centre branch. Where I was made to feel comfortable and had everything clearly explained. Was found an appointment which was perfectly suited for my schedule and booked in at the Bridgewater Wellness clinic. Everyone from the front of house team to the surgeon and his team were amazing. They put you at ease right away and can?t do enough for you. Never felt uncomfortable or unsure of anything once.Honestly can?t recommend them enough. An amazing service from incredible people, which has improved my quality of life.
October 2023 by Deborah Wagstaff
Had my eyes done just before the pandemic hit. I had lens replacement done by optical express on the 14th march 2020 and from that date I have had headaches and cannot see right, so I think they have used the wrong prescription in my eyes. I have been to lots of appointments at optical express in Leeds when the pandemic hit, all they did was give me eye drops, and more glasses just basically fobbed me off. the place I had them done with was 120 princess road Manchester they shut down for over a year, and when they re-opened they said they wouldn't correct them because it had been over a year from having them done, I have now had to suffer with blurred vision and not being able to go out at night due to traffic making my eyes bad with light shine.I cancelled my payments to them last year, because they wouldn't sort them out, and now they are getting debt collectors texting me, ringing me, emailing me, the last one I had offered me a 70% reduction in what I owe them, so this tells me they know they are in the wrong, and I have spent the last 3 years either in bed with a bad migraine or in the house because I am scared to go outall I wanted them to do was to sort them out, but they told me because it's been over a year I would have to pay over 9K again. now I want to sue them for medical negligence and 3 years of my life having to live like this.
September 2023 by Paula Dean
My husband had lens replacements yesterday, there was a slight issue where the optometrist turned up late which meant we were sat around for an hour and half. The staff were really lovely especially Michelle on reception who makes a great cup of tea! Everything went really well and today his eyesight is spot on, would recommend
August 2023 by Zayn Khan
God knows how long I waited for an impprtant and time sensitive appointment (losing sight on both eyes)' so need surhery to delay it.I begged, emailed, messaged, called a ridiculous amount of times to get booked, I forced the issue, finally got an appointment.I attended, signed forms, discussed with surgeon, got prepped, surgeron ready, just a minute or two left for actual surgery...........CANCELLED......one the drop they were due to use was EXPIRED.Now......back to square, will have to beg, email, message, harass to get an appointment, which will probably take another year.....by then i'll be BLIND.Upside to being blind is that at least I wont require surgery!
August 2023 by Pauline Leech
Excellent treatment a Bridgewater Clinic in Manchester. A great surgeon and team. Everything clearly explained so no surprises. My husband had a very positive lens replacement experience .
July 2023 by Caroline Kinsella
After procrastinating for 25yrs regarding corrective eye surgery I made the leap earlier this year and contacted 3 different clinics for IOL exchange surgery. From the 1st phone call to todays 1m post op check up I have been comforted and reassured by the whole team at OE. They were by far the most professional and friendly team.of the 3, happy to answer all of my queries and give me time to express any and all concerns.I felt I was in good hands and after a call with my surgeon knew I had made the right choice.On the day of surgery Mr Desai and his team at the Bridgewater Clinic were friendly, professional and thorough. My nerves were recognised and taken seriously but I needn't have worried, the procedure was nowhere near as bad as I had imagined it would be with only minor discomfort.I visited the Trafford Centre for my 24hr post op check and Chester clinic for my pre and 1m post op checks. I was delighted with the support and professionalism extended on each of these visits and am delighted to say I have been discharged today with a zero prescription. I can't recommend the whole experience highly enough and only wish I'd done it sooner!
July 2023 by Keith Clayton
Wish I had done this much earlier.! Over the moon with the results 20/20 vision no more messing around with glasses or contacts.! Staff were brilliant with plenty of support all the way through the process. It took about 15 minutes per eye with a small amount off discomfort
July 2023 by Guy Watson
I was recommended to have this done by my brother-in-law and is one of the best decisions I have ever made.I'm 52, I needed glasses for reading and distance and when riding had to put contacts in. I tried using vari-focal but could get used to them.Wearing different glasses for my design work on a Mac. It was all a bit frustrating with so many glasses and contacts, so I went for a free consultation and decided to go ahead with recommendation for Optical Express - Synergy Multifocals in both lens.10 min surgery, everyone at Optical Bridgewater Manchester were friendly and professional and after 24 hours I could read.My experience after 2 months is great, you do need time to adjust to the lens but would do it again in a heartbeat. Just wish I knew about then sooner.Best decision ever.
June 2023 by Becky Riley
I had a fantastic experience with Lasik eye surgery with Optical Express, I was made to feel very comfortable and looked after from the initial consultation, through the procedure and the after care checkup, the procedure was quick and easy and I?m so pleased with the results.
June 2023 by Nicola Armstrong
Overall great service at Optical Express Liverpool and after my initial consultation I opted to have natural lens replacement surgery. I was well informed of the procedure and expected outcome and possible negative effects of the surgery. My surgery itself was very successful although there was a lot of waiting around on the day, approximately twice as long as I was told I would be there. Aftercare has been excellent and I'm delighted with the results. I am now glasses free and my sight is still continuing to improve as I adjust to the new multifocal lenses.
June 2023 by Alex Russell
What a fantastic experience. From start to finish all of the staff were extremely attentive and really took care of me. My surgeon answered all of my questions and I always felt at ease. Both Michelles are a credit to the company also; they were superb.
May 2023 by Patricia Ashton
Highly recommend the whole team at Optical Express who are very professional and caring. Special thanks to Mr Aasheet Desai for his exceptional skills that resulted in an outcome even better than I hoped for. A big thank you also to Usman who put me at ease right from the start, answering all my questions and helping me to feel completely confident that I was in safe hands. Many thanks to the whole team and that lovely cup of tea and biscuit when it was all over.
May 2023 by Steve Davies
After a consultation at Optical Express Liverpool, I recently had lens replacement surgery at the Bridgewater Clinic in Manchester. The process from start to finish was seamless and ultra professional. The surgery itself was completely painless and within hours I had could read clearly without glasses and had good distance vision.Having previously needed varifocals or contact lenses, and separate intermediate glasses for computer work, I no longer need to wear any. Result!!
