August 2025 by Kevin Williams
called store in trafford centre whoever answered the phone bad attitude not interested
July 2025 by Mehdi Musa Zade
Hi
I have a poco f4 gt which has a weak battery and i want to change it.
could you do this at your center?
June 2025 by Abbie Hiscox
Thank you Matt! After a really stressful morning and a broken phone he got me the cheapest deal and was really happy to help me, I really appreciated it!
April 2025 by jenny Hanson
Totally misled.
After a bereavement, I had the horrific task of having to terminate the family
phone accounts ( my husband,myself and my son) as they were in my husbands name. After setting up a new account for myself and also Virgin media in my name, I was advised to let my son set up his own account in his name( to boost his credit rating) even though I pay it as he is still at University. We were BOTH told with Volt benefit we would BOTH get double data because I was also a Virgin media customer.
Wrong, only I will be able to get the volt benefit. To transfer him back to my account will now cost £240.00. What a rip off, totally misled in the shop at a very vulnerable time. I'm absolutely disgusted.
April 2025 by Shelley Brooks
Excellent customer service, fast and efficient from a female member of staff in the O2 Trafford Centre store this morning. Thank you for sorting out the eSIM issue with my sons phone so quickly.
April 2025 by Amanda Hurst
Thanks to Shaun for being amazing. After having some problems with my account and getting nowhere on the phone to O2, Shaun sorted the problem very quickly.
March 2025 by kevin lui
Scott has been absolutely brilliant! He went above and beyond and is truly a credit to the store and the O2 name.
I purchased a pair of Ray-Ban Metas from this store in early December as a Christmas gift, but they recently started having issues. Unsure of the repair or exchange process, I called the store and spoke with Scott. He was incredibly helpful and informative, providing clear guidance right away.
Scott quickly confirmed that I could exchange the glasses, but the available stock in-store was already reserved. Instead of leaving it at that, he took the initiative to check other store locations for availability. After discussing possible alternatives, I decided to wait for stock to arrive at the Trafford store. Going the extra mile, Scott even contacted customers who had reserved the in-store stock and managed to secure a pair for me.
There was a bit of a complication with the exchange due to the original purchase price, but the team at the store worked through it, and everyone was extremely helpful throughout the process. I truly appreciate Scott?s dedication and the excellent customer service I received!
March 2025 by Marie Hammond
After getting a new phone I needed help obtaining a new SIM card. The assistant that served me was very helpful. I could recommend this shop.
February 2025 by Ash
Visited today after customer services told us they couldn?t help us over the phone and we needed to visit a store.
The person, who I assume was the manager, seemed like we were putting him out by asking for help. Got sent to a young lad who did try to help us and was nice, but then when the manager had to get back involved due to it being complex, he seemed annoyed and we ended up just leaving in the end.
Why have staff who aren?t approachable, working in customer facing roles? Wouldn?t visit again.
February 2025 by HARRY WAN
Excellent
February 2025 by Becca H
I came into the store on Thursday after needing some advice and help regarding starting a new contract. I spoke to Aroush who sorted everything out for me quickly and efficiently. I ended up getting an oppo x8 pro which is fantastic. I've been waiting but haven't had a message about her service but I wanted to pass along a 5 star rating for her as she was amazing.
Thank you to Aroush and the rest of the O2 team.
February 2025 by georgina jacobs
Had amazing service from Daniel and Boubacar, thanks so much. Super patient and knowledgable.
February 2025 by Robert Markland
I received great service from Joan in-store today. She quickly helped me resolve my SIM issue and was super friendly throughout the process. Highly recommend!
January 2025 by Patricia Simpson
Have to say what great service I have received from Shaun at O2 Trafford Centre store. He was so patient and understanding of what I needed. Thank you Shaun will definitely come to you again .
December 2024 by Dharmendra Raaz
Worst customer service.Guy name Muhammad was very rude to us .He does not know how to talk to customer.
