December 2022 by Megan Baglin
called the branch to try to open a bank account, they tell me i need to come in branch to open one. after a 40 minute walk there they tell me i can only open an account online
August 2022 by Akshay Sharma
You've got 2 counters at this branch with a clerk/teller/banker/cashier or whatever you want to call the representative in each one. If the other person isn't attending to (wanting to see) customers, consider CLOSING the second counter with a "closed" sign or shut the little window partition than making it awkward for the customer.It's quite ambiguous to ascertain if both tellers are taking clients, and annoying to hear "Can you wait for my colleague please?" when approaching the rep.I'd rather be dealing with a cash deposit machine FWIW than these humans.
June 2022 by Beata Niewitecka
Good customer service
December 2021 by Marco Marco
Absolute waste of time Natwest banks.Tried to open an account online and their was a problem with uploading my passport so i rang up to see if i could book in a branch i was told i was 4th in the queue and could opt for a call back which i did one hour later still no call back so i rang again and was in a queue for 23 minutes so i just put the phone down. If i cant actually get through to anyone when ever i ring then i dont want an account with them. Ill go elsewhere.
July 2021 by Robert Wilson
Great bank, not crowded, and very polite staff
July 2021 by Mike Leucian
Can you imagine a BANK that does not do foreign exchange?This is it....
July 2021 by Paula Johnson
Chad I went to stockport natwestHelp was better and very helpful and friendly
September 2020 by Sylvia Harrison
A huge thankyou to Husna. Patient, helpful and knows her stuff!Couldn't have done it without her x
September 2020 by Myles Kime
Understaffed. Long wait times. No smart ATM. Awful.
January 2019 by Kardomah Man
It's a bank.... It sells money.
September 2018 by Lior Forrestein
Nobody at information desk and had to make myself aware to staff to be told they're not using it, instead of them seeing me just stand there. Had to go elsewhere.
March 2018 by Lu Forr
Nobody at information desk and had to make myself aware to staff to be told they're not using it, instead of them seeing me just stand there. Had to go elsewhere.
February 2018 by Danièle GUIBERT
Une très mauvaise information pour savoir si on peut retirer ses fonds, quand vous les sollicitez trop à leur gout ils ne répondent plus au téléphone ! soyez méfiants car aujourd'hui je ne sais même pas quelle sera la finalité !!! je ne recommande pas du tout !!!
October 2017 by Michael Bahari
Always understaffed, expect a long wait.
July 2017 by Aaron S.
Natwest are of the major banks in the UK, part of the RBS banking group, they have 5 stores in Manchester city centre, all within a one-mile radius of this branch, and if you expand onto a four mile radius of this branch including the branches in the city centre, there are ten stores which shows Natwest's dominance on the banking scene, let's compare this to Halifax, who as far as Im aware only have two city centre locations. Moving onto my regular review - This is not only one of the poorer Natwest stores I have visited out of the three I've visited in Manchester city centre, but I'd even go as far as to say this is the worst branch I have visited since I joined them as a customer which includes branches in Manchester City Centre, Manchester Spinningfields, Oldham and Middleton, and I could perhaps be missing other branches out too. The branch just seemed old fashioned and dark, it had virtually no tech such as machines to pay in money, which all other Natwest branches I have visited so far so, which certainly isn't good enough for a location in Manchester city centre, spite the fact it isn't their main city centre branch and is neither the largest or in the most central location, yet I still expect better. The staff just seemed rude, the card reader where you put in your chip and pin seemed old fashioned, and when I tried to stretch it out to reach, the member of staff was constantly aggressive, telling me to put it back. She also seemed rude when my card wouldn't go through, asking me to wipe it and that originally failed, she seemed rather impatient, rude and it felt like she wanted to be anywhere but working, I felt as welcomed as a Manchester City or United fan would be in Liverpool (Although to be fair when I went to Liverpool away at Anfield, all the stewards were really friendly!) Ever since I joined Natwest, I've been quite impressed with their stores, finding them to be in good locations. good number and quite good in terms of technology, the service has been okay, sadly this branch does not meet any of my expectations and falls short of the Natwest brand, which shows so much must have changed for the worse, since this place was last reviewed and given 5 stars by two reviewers, nearly 8 years ago.
