March 2024 by Bert C
Great stuff! A male staff member flew my receipt back to me. Couldn't find another place to receive such exceptional service.
March 2024 by V
The male staff (White, short hair, board shoulders) was very rude, it was offensive of him to laugh at people loudly for minutes when he used his own understandings to judge as he didn?t know or to respect the common actions that people do for their culture. Other staff were alright with patience and respect.
March 2024 by Kothapalli Vaishnavi
Lovely staff very quick and helpful. Especially Maria so efficient and lovely
February 2024 by May be1405
Don't deal with Mr Chin no matter what the most unhelpful, rude staff I've encountered. Go to him and he will smir at you and not bother to help you. He provided me information without checking and I wasted my time because of the information he told me. And when I called the customer service line they advised me completely different from what he told me. Better to change to another bank. Stay away from Mr Chin, this branch and LLOYDS.
February 2024 by Chris fslrks
Worst Lloyds experienceI went there for a bank statement and a stamp to apply for tourist visa to Greece but they told me they don't stamp statements anymore and they send me to a branch far away that is temporary closed for days.After calling the costumer support they told me that every branch have a stamp and there is no way they can say the don't do it anymore.The Asian lad upstairs was smirking and looking down on us like he is superior for working in Lloyds ?,few years ago he was making noodle bowls for aunty restaurant and now he act like someone important for putting connections to get to Lloyds?Looking forward for my new bank to send me my card so I can close my account with this joke of a bank.
February 2024 by 74potions
As an avid fringe coffee fan it's my responsibility to try different brews at different locations, and nothing is more compelling than visiting a local bank for a cuppa.You may have seen ads on TV where accountants and tellers are sipping their drinks while helping customers and it paints a scene of friendliness. Besides, if you can enjoy a cup of cha, all must be well, right?Not only is everything alright, but the prices are astoundingly low for a quality medium roast where the foam to coffee and steamed milk ratio is greater than the average chain shop. Plus there were no queues (at least for the coffee shop, there were a few for the cheque cashing!)I was served by two enthusiastic baristas inside Lloyds as I waited for my cup, and 8oz latte coming to under £3.00. And even if I didn't take a receipt, I could always turn around and join the queue for the ATM!All banking quotes aside, I am astounded by the quality of a bank's coffee. Specifically this is "coffee in a bank", an experiment and experience on Manchester's high street only, but I would recommend this shop anytime for anyone that wants a cheap and fast served coffee that rivals stops such as Boston Tea Party. I'm serious, it's that good. And those are words you can take to the bank.
February 2024 by Jonny so
The branch has always been inconsistent in terms of service and the use of the Cash deposit units."Sorry" but there were two middle eastern chaps talking amongst each other and chewing gum on shift... on 20.01.24 when it was busy. Don't think chewing gum during shift looks professional no? Do we bank at some dodgy looking place or Lloyds bank?There was a long queue to use the Cash deposit units as 1 out of 4 was blocked from use and another needing a reboot "which was not attended to" So customer including myself had only 2 units to use.1 customer was struggling to deposit a cheque but was not cared for until the queue gotten to the door. This could have been avoided if the staff were not huddling up around the single desk by the stairs doing nothing.I believe the manager on shift that day was either out that day or somebody needs to give his head a good wobbling...
January 2024 by Sunny David
I was there yesterday the 3rd of Jan.,2024. I went there to pay and there was a long queue of people using the cash machine so I went to the queue of those that wanted to use the desk. So I was and they only had two staff at the desk that were serving customers, the other male staff was just busy taking some records while his desk was closed. Then one of the staff said she had closed and this was coming to 16:40 and closing time was 17:00, now left with a staff that finally attended to me at 17:05. I spent almost an hour in the queue before it got to my turn. None of the staff seemed to care that they had a long queue to jump and assist other colleagues, so stood around and chatted. This was poor on the staff and the duty manager if there was any.
December 2023 by Marshall Collins
They don't understand what customers feel right when they freeze their card. They don't form you. I was scamed last year. About 2 1/2 grand. But it's not OK. I wouldn't go with them. Ever again. That one trust worded. They say, oh, we can't do anything else right now, You need to go into brunch. He's not worth being with them. They don't care about you all. You care about their selves. Makes disgusting. I am moving bank. Soon. Worst at spoons I've had in my life..
December 2023 by Dlshad Mustafa
Had a question about mortgage today 1pm, a manager referred me to a member of staff who literally didn't know anything, just wasted my time!Last time I visited, there was a nice and knowledgeable man.
December 2023 by bowen zhu
Very rude staff. I asked a staff member if I could open a student account, and a very young white male employee replied, "To open a student account, you need to have lived in the UK for three years. I don't think you are eligible." Not to mention that I have been living in the UK for more than three years, how dare he assumed my nationality, and during the interaction, he was sarcastic and unhelpful. I really regret not checking Google reviews before coming to this bank.
December 2023 by M Singh
Please avoid visiting this bank they have the worst staff I am holding my main account in this bank for a long time and I went for ID verification.A guy standing there told me they don?t do ID verification for non-Lloyd services as they don?t know me personally but are willing to do if it is Lloyd related service.Very rude staff and I just transferred my account to other bank and they did my ID verification within seconds.
December 2023 by Sarah A
I came into the branch to deposit money today and I received a shocking service. I felt patronised and ridiculed to say the least. I accidentally made a mistake and didn?t see that one of my notes was folded and I was scolded at by Amanda. I apologised countless times for my mistake and she directed me to the counter. When I went to the counter I overheard her speaking to a woman and I felt disgusted. She continued to patronise me. I had my University lanyard on and she made the comment about having a PhD but lacking common sense and laughing about it further to her colleague. Me and my family have been using Lloyds for several years and this is disappointing and honestly questioning my loyalty with the branch. By all means you can check your cameras. This happened around 4:30pm. Her mannerism and behaviour is not in line with the policies you set out and actions need to be taken. I will be approaching this matter further with management as this is appalling. A man came in and he only had one arm and she made the commenting asking if he was ?bent?. This type of behaviour is discriminatory. After she made this comment, the man was speaking rudely to her. I do not conodone this behaviour but this is wrong. The whole branch saw what had happened. She continued with her snide remarks because he put the card in the machine after being told no. I hope this is taken seriously and dealt with because I will not let this off lightly.
December 2023 by Abdalla Baaboud
I would say disappointing from the service.I tried online before I come and it?s told me wrong reason so when I went to the branch, they use the same online system and he said I do not know the reason.I thought in branch they will do further assessment, but clearly they don?t!So not worth to visit the branch in different way!
December 2023 by John Smith
Really pleased with the service I received from the lady at the till. Bless her