December 2023 by Oliver Layfield-cole
Terrible customer service, stood around for 15 mins waiting to get served. Honestly worst kfc i have ever been too avoid at all costs.
December 2023 by Wayne Blake
Big improvement on how this branch used to be. They seem more on top of things, probably from hiring better staff. The interior wasn't falling apart too much.And then there's the food....Well I can say in general KFC Have improved. For one, the fries were actually hot! I also liked the peri peri skin on style. Chicken pieces and burger were OK too.All in all, not bad... For Gorton! ?
December 2023 by Hamad Azhar
I wish i couldnt give them 1 star but unfortunately had to write the comments!!! Took ages for my food, ordered 2 fillet meals and wings. Fillet was burnt a skinny little piece inside the burger and served cold, wings were cold, when I complained they had horrible attitude didn?t even serve me new food. Bloody asians indians pakis think they own it
December 2023 by Sacha Atherton
This is possibly one of the worst KFCs I have ever been to and I gave it a few chances before leaving this review, I won't be going again. The staff are unbelievably rude and dismissive. The wait at the drive thru even when there isn't a queue is ridiculous, they don't acknowledge you at the intercom for such a long time. The last time I went, they told me to drive round and order at the 1st window, after not being spoken to by the staff this time, I went to the first window thinking it was the same and they made me drive all the way round again to order at the intercom. So rude and disinterested. I don't know if its due to the location and demographic that they think they can treat people like this but its unacceptable.
December 2023 by Cheryl Campbell
Food was okay but had to wait 15mins in the queue and there was only 1 car in front of us. When we got the food gone which is less than 5mins drive away the chips were borderline cold!Parking: You get 1.5hrs free parking and if you overstay that you get sent a ticket through the post
December 2023 by Marc Wedgwood
Poor customer service. I was waiting for 25minutes just to be served. The staff obviously don't know what they are doing. Once I placed my order it was ready within 4 minutes which I find strange I'm actually shocked that my chicken didn't jump up and peck my nose off the time it took to make. I do not recommend going to this waste of space KFC zero ? YAK
November 2023 by Sadiqul Kadir
Kfcs are Kfcs and Tuesdays come after Mondays. We know what to expect but this kfc always seems to make mistakes with your order. 1 item missing here and there i can live with but how was I missing 2 whole zinger box meals from my
November 2023 by Andrew Bartlett
Order a delivery and it is all stone cold and 75% of it is completely wrong. No answer on the phone either to contact store either. Unacceptable service and will definitely not be ordering from here again. Avoid at all costs! Not first time having issues.
November 2023 by Coral Robonson
Dirty and staff are rude they allow groups of kids to just sit in there and not buy food. Got a refund it was shocking and I don't blame the kids for being in there they have nothing else to do.Parking: Food and wrapping all over the floor
November 2023 by Helen Lacey
Appalling!...extremely long wait. Male staff seen appeared as if they couldn't be bothered. Chatted to one delivery driver, which said he had been waiting 50 minutes! The driver through wasn't moving, so reversed out( luckily) and went inside to order.My order was also wrong
November 2023 by Mohiyuddin Mohammedi
My 84 year dad went for take out and came home with food. The food that was in the bag was missing 2x zinger burgers and drinks and wings. I went back to the store to tell them, they made me wait 10 mins whilst they went to speak to the person who made the food. The manager came back and said they have made the food as per order. I told them I wouldnt come all they way back if it was right. Instead of apologising she refused to make up the difference and said she would need to check cameras and that would be tomorrow! What a joke. All the staff just ignored me and she disappeared in the back and didn't even bother to help out and give us the food we had paid for. They are thieves and just don't care. No wonder at the time of writing this they only have 2.9 stars. She wouldn't even give me head office number to complain. Avoid at all cost and drive 100 miles to find a better establishment. Jokers!!!
November 2023 by sania chughtai
we went to this branch as it was close to home however due to the hostility of the staff member we will never go there again. After ordering when we asked if the food could be served fresh and not cold the staff me(Heather) started conplaining that she cannot get things out of the oven and making sarcy comments to say " oh well it is what it is have it or not its up to you but i cant make it for you " A simple decent comment saying sorry but we have already cooked everything. The food we got was cold as expected. After the humiliation by memeber of staff and poor quality serving I guess i will never go back to KFC again. Its not the first time this happened...
October 2023 by Lisa Angelfire
We had to wait a long time to be served even though we were at the front of the queue. The assistant didn't know the allergen information and had to get the manager, who understood what I wanted and said they could cook it no problem. The assistant took the order for myself and my daughter, popcorn chicken, however when he gave me the bag, my order wasn't there. He said they couldn't do it, and my daughter's order was wrong, 2 chicken pieces. Although the chicken was tasty it was not what she ordered, and I got nothing, after waiting over half an hour.
October 2023 by Peter Yeo
KFC where the chicken is small, the queues are long, and the screens are offI arrived at this KFC with high hopes, but my excitement quickly turned to disappointment. The door window was broken, the screens were off, and I had to queue twice to get my food. When it finally arrived, the chicken was small, overcooked, and possibly on a diet.The only positive thing I can say about this KFC is that it was clean. But that's not enough to make me come back.If you're looking for a good KFC experience, I suggest you go somewhere else.
October 2023 by Stephen Graham
Waited ages before anyone knew I was at the drive in. Then when eventually when they did answer the girls English was terrible. After I managed to understand what she said I asked her if I would have to wait much longer as I?d been there 20mins already she said yes they hadn?t made the car in fronts meal yet. They need to understand ?fast food? !
