January 2024 by Sharron Stevens
Ordered my bed and mattress on the Saturday from the outlet. It arrived the following Thursday at the exact time it had been arranged for. The two delivery guys put the bed together for me and cleared all packaging. Very pleasant experience from beginning to end.
January 2024 by Amelia Susulowsky
Ordered the Bronx dining table and chairs, it was delivered in the timescale given and I was really impressed with the service upon delivery, the table was put up quickly for us with no mess left behind. The table and chairs are of really good quality and we love it. Thank you.
December 2023 by joanne rathbone
If you?re buying from Housing Units because they offer a 2 year guarantee beware. I bought an ottoman bed and the pistons failed whilst under guarantee. A very nice chap came to take a look at the beginning of October. I was told they would order the replacement parts and get it fixed for me. I then received an email explaining that the bed was actually manufactured in China and the replacement parts would need to ordered and shipped from the manufacturer. Almost 3 months on and I?m still waiting. I?m now told that the original ETA was provisional and I will have to wait. No apology, just an email telling me I?ll have to wait and they will send me another email once the parts are shipped. Not the service I hoped for!
December 2023 by Andrea Hardy
So my friend and I attended today for a Christmas day out and had the Beef Stroganoff. Firstly, the plates were cold and the chips were lukewarm. Secondly there was the smallest bit of rice I've ever seen and the actual beef came on a skillet.There was no sauce to speak of plus what tiny bit there was it was stuck in the grooves of the skillet and the skillet was too hot to handle.This "deconstructed" way of serving your stroganoff is the strangest thing I've ever seen and the price was an eye watering £15.50. Very disappointed indeed!!
December 2023 by Sharon Hague
Bought suite , excellent service from staff from start to finish! EspeciallyShaun and John delivery guys were very helpful, respectful and polite.
December 2023 by Sophie Radcliffe
Bought a dining table and chairs from Housing Units. The staff are incredibly helpful and friendly. The quality of products are also very high standard.
December 2023 by Mohammed Chaudhry
At beginning this place seems lovely the staff at the showroom seem nice. However the after sales customer service is shocking. I ordered bedroom furniture costing over 5K. I had it delivered and every piece of the furniture had defect's/marks on. The delivery drivers had damaged my property. I called the customer service they advised me to email everything which I did. As a result of this I received a phone call from a representative who was unhelpful. He insisted of an engineer to come and rectify the issue. The engineer couldn?t resolve this causing me inconvenience. Very bad customer service I am in the process of complaint to Furniture Ombudsman.
December 2023 by Anum kamran
the best service I have received at the most stressful time of ones life when shifting a whole house. From ordering a sofa to getting delivered at the new address when no one can find it .. not only the staff was so helpful but the delivery staff WAS EXTREMELY UNDERSTANDING AND RESPECTFUL towards the new carpets and doors when shifting my beautiful sofa into the property and how they brought their own sheets to put down before they entered in, and all the advices given at the till point regarding the insurance and cover and how to look after it and not only that , the fact housing unit itself has the best way to look after their customers through their insurance policies. it might feel a lot to pay as an extra but the fact it has secured that amount for 5 years if they can't fix the problem , I think its absolutely brilliant. and I have literally not stopped telling this to anyone who's complimented my furniture.very happy n satisfied
November 2023 by Kimberley Williams
Bought a fire for a media wall from Housing Units. The assistant could not have been more helpful. She spent time with us showing us the different options available, answering all our questions and helped us make an informed decision about the appliance. Would highly recommend. Fire looks amazing and we are very happy with our purchase
October 2023 by Angela Large
We bought a lovely dining room table and chairs set. The service in store from one of your very professional colleagues was wonderful. She was so helpful and such a nice person a great asset to your team. We currently haven't put the table together as yet as we are still working on the new kitchen.???
September 2023 by Peter Smith
Bought house stuff from here before, called in to look at lights, could not find any (a lot of tacky shiny chrome stuff from China at big money) so went into their Wickentree cafe for some lunch, wish we hadnt bothered.The prices were ridiculous for what was served."Mango and Brie Crispy Bites served with sweet chilli sauce £5.95..." This was two tiny out of the freezer filo bites deep fried with a thimble of sauce!"Homemade Soup of the Day £6.95..." Decent soup but tiny 1/2 size bowl with a small piece of bread.."Hot Chicken and Bacon Caesar Wrap with hot chicken fillet,dry cured bacon, cos lettuce, parmesan cheeseand caesar dressing £10.50.." Gosh, sounds great however reality was way diffrent! Not hot, no cheese and about 1/2 the size of a wrap you get for lunch from Tesco!"Large Chips £4.25" These were a joke, a small shaker of frozen fries, we questioned the portion, they said it was the large, we told them it was ridiculous and sent it back for a credit. The pleasant person serving agreed and said it is crazy, poor staff having to suffer needless customer issues.We dont mind paying the prices provided its decent value and quality but not when they are taking the mick.No wonder the owners cut about in Porsches and Bentleys with multi-million pound homes. Fair play if they gave decent value but shame on em' for ripping normal folk off!AVOID Stick to John Lewis...
September 2023 by liz magnall
Great store with a staggering amount of choice in every department. Fabulous staff, always friendly and helpful. My most recent purchase was via the website which was extremely easy to use.
September 2023 by Claudia Walkman
Ordered online and they delivered a beautiful Montana dining table and chairs, show stopper... loved it that much placed a 2nd order with items to match ?
September 2023 by eleanor mitchell
I've bought small household items whenever I've visited the store and large furniture items for delivery.Housing Units is a unique store which offers selective superb designer products. There is such a wide range of exceptional products under one roof where you'd be hard pressed to find anywhere else. The store displays look beautiful. The staff are welcoming. I challenge anyone to visit Housing units either on line or instore and not find something to buy or include on their wish list. Outstanding.The only reason I have given a 3 for location is for me to visit the store is a 6hour round trip. How lucky you are if you live nearer.
September 2023 by David Wright
Love this place! Massive choice of household furniture and utensils. Excellent experience. The assistant was clear with all of the options available for our purchase. Our order was delivered and constructed as agreed with minimal disruption. Can't wait to return for our next purchase!
