September 2023 by Stefan Heller
It is when things go wrong with an order that customer service really matters. In this case, I ordered a brood box but received a super box instead. Honey Fountain replied within hours to my email, asked that I send a photo of the merchandise received---which is reasonable---and offered to send my brood box the next day. Two points worth mentioning: I was not asked to send the super box back and they never requested a five star or equivalent rating!
