December 2024 by K
Employees negligent and can?t even get the reference correct and ignored me when I urged them to check it, sent a sum of money to a random reference now, cheers
November 2024 by Julie Gratton
Huge thanks to Karen who was amazing yesterday. She helped set up my new banking app and addressed other issues I was having. She is one in a million! She goes the extra mile and makes you feel valued. I?d had a terrible time and she brought a smile back ?
June 2024 by Iain Ward
Always friendly and helpful
February 2024 by Les Water
I've give them 1 star because I can't give lower. I went in this morning at 9 o'clock and nobody on any of the tills because they had money being delivered so know tills open had to wait 20 minutes. I ask to see the manager and I got told everytime I go in I complain, I told her everytime I came in I have to wait 15 to 20 minutes until I get served. Words where said and she told me if I don't stop going on she'll close my account. I've never seen anything like this in a bank it must be the worst run bank you can go in. In future I'll be going into town or Altrincham to youse the bank the sooner this bank closes the better.
March 2023 by Brandon Stott
Honestly pathetic... not enough staff and they locked the door without even telling me how to fix my issue.
July 2022 by Kevin Dean
Jobsworths
June 2022 by Isis Million
bring back KAREN from urmston branch , or any urmston branch cashier for that matter will do as they are a perfect example of how a bank cashier should conduct themselves with customers, you know , pleasant, and competent.
September 2021 by Ara Allan
Closing early rude customer service
July 2021 by Daniel Kenny
I have to say that today was probably the best banking service that I have ever experienced and all that was due to Karen in the Stretford branch. She arranged my father's finances out swiftly and professionally with the greatest of empathy. Thank you Karen, you've made a challenging time feel a lot better!
July 2021 by Yuri Cherniakov
Lovely friendly personnel but always seems to be short staffed and long wait for counter serviceCan use the machine to pay in ( often is out of order though )
July 2021 by Jenny C
Rude and complacent. Guess they have better things to do than assist customers ?
September 2020 by Shahram Nik
Poor management, long queue, slow, they need more training, brushing hair in the morning of the personal could be a good idea
September 2020 by Hannah Glasgow
Never answer their phone. Called 60+ times to arrange an appointment with no answer and no other means to contact branch
September 2020 by G. Groves
Large branch and very easy access. Sometimes hard to contact
July 2020 by Valli Safi
Never opens on time
