August 2023 by Tianshu Zhang
Lack of transparency when it comes to pricing and very 'pushy' staff.There was no price tag anywhere so it was difficult to understand the price of anything.The staff was really pushy when they tried to sell me 'the thinnest and best lens' for over 400 quid. It was a struggle to get the information regarding the pricing for different lens options and the differences so that I could make an informed decision.On the day of the collection, they broke my old frame when they tried to fit the new lens in. When I was trying to figure out what they could do, the first thing the staff said and kept mentioning was that it was NOT their fault they snapped my old Rayban frame. It was because my Rayban was too old.When I asked them to print out my eye test results, again, the first thing they said was they would not recommend to buy glasses online.The overall experience made me feel very uncomfortable. I will not go back again and will NOT recommend them to anyone else.
November 2022 by Polly Piper
The appearance of the receptionist is not great for someone serving the public, she could have brushed her hair. Otherwise, the service is good & my eye examination was thorough. I came away with some very nice glasses as well.
November 2022 by Pippa Williams
I saw Mr Rahman this morning for a routine eye test plus an OCT scan and can honestly say it is one of the best opticians experiences I've had. The receptionist is lovely and very helpful. The premises are clean and professional. Mr Rahman was very informative and friendly. Just a fantastic service from start to finish.
November 2022 by Muhammad Maalik La'eeq
Friendly and helpful staff, Clean and tidy.The eye test was the best I've ever taken, informative and he didn't mine repeating any part of the test.
November 2022 by Robert Higgo
Perfect in all respects. Polite, helpful, thorough, professional.
November 2021 by Talent Cooperative
Wow what super service and staff!! Can't recommend highly enough, from the minute of arrival, fantastic, friendly, professional service and treatment. A wonderful local business, deserving of great support. Thank you for your care and help.
November 2021 by Joe Roberts
Shocking receptionist, very rude. Will not be coming here again
November 2020 by Mahmood Fendi
Its great place to get ur eyes tested
February 2019 by Judith H.
I'm absolutely appalled by the service I have had recently from this opticians. Very poor record keeping so lots of wasted visits, lack of important advice about contact lens wear (which could have led to giving me serious eye problems) and patronising attitude about finding me the right contact lens prescription. I have now gone elsewhere and, although, it appeared briefly, that my complaints (far more than listed above) had been taken seriously, they have lost my good will.
April 2008 by Qype User (sarahb?)
If you're not a fan of chain retailers (and I'm not) and fancy a more friendly, personal service this small opticians in Withington is a great place. I get my monthly lenses from here, and the service is top class. They phone me regularly to let me know when my lenses have arrived, happily replace lost/broken ones for free, and offer excellent aftercare. The range of specs is also very impressive, with both designer and affordable ranges. Usually some good sales on too. Well worth a browse! Who says you 'should have gone to specsavers?'
