March 2024 by Kawsar Ahmad Dipu
8am to 11pm! Wow their customer service is very good.
September 2023 by Wunmi Abiola
The person at the counter doesn?t deserve to be there (he has no customer service skills). I went in today mins after 7pm, Asked to return a parcel I got from Amazon, he authoritatively said ?scan your barcode over there? (bear in mind I sensed the tone but ignored it) I went over there and I was lost & confused cos I had never done this before.I went over to ask him for help and then he?s gone on saying listen to my instructions and this and that (what have you said that needs to be listened to yet). Told me to place the barcode machine how it was which i didn?t even move around one inch. Then he said I need to bear in mind that this is a self service thing and he isn?t obligated to help me and he is meant to be a customer assistant?! Wow!All he needed to do was help in the littlest way. Did I have to buy something from the store to get help from him?
June 2023 by ??nb??walé Banjoko-Hendricks.
I went there to return an item I had bought off the Amazon website; didn't really understand the process and asked a few questions about a card he had given me as proof that they had received a parcel from me to be returned via Hermes. On the rear of the card it had spaces for the date & #of parcels that had been left blank. I asked why that part hadn't been filled in to which I was told that it wasn't necessary. Another fellow joined the conversation and was quite cocksure & awfully rude. He seemed to take objection to my questions bearing in mind I wasn't speaking to him in the first instance. The gentleman I was speaking to said ??It's all right you can fill that part in yourself , I've scanned it". He then said ??Don't you believe me??,to which "I replied no, I don't trust anyone"! What I meant was that I hadn't believed him before but now that he'd explained it to me all was fine. This other man; the rude one began very aggressively to say I should take my parcel then whilst showing me the door. I was completely taken aback by this fellow I tried to explain that I had been misunderstood at the same time befuddled at his temper tantrum. He was extremely rude so I asked him what I had said to get him so upset but he just kept repeating ??There's the door, thank you very much??! Whilst I asked him whether or not I had the right to ask questions if I didn't know something & why had he gotten so upset and in turn being so rude.I am 56 years of age and don't expect to be spoken to/ treated the way he did me..Needless to say I shan't be going there again.What it really boiled down to is a proper understanding of the language, referring to the man who processed my parcel. As for the other one maybe he didn't like the hue of my skin.. See said card in photograph.A very simple occurrence that turned silly because someone feels like a "jack the lad, big shot"!
November 2022 by Chloe-Eleanor Brown
Great staff that keep the shop going and are all very down to Earth. Always nice to have a 5 or 10 minute chat with while the shop isn't busy and are always courteous. If I had to complain about anything, all I'd say is that they sometimes don't rotate stock often enough so, occasionally, you can buy a few pints of milk that are labelled as in date but smell and taste half-sour. This is only a rare occurrence though, and can easily be fixed by being honest and letting them know. I think people are scared to raise their opinions in shops today, so rather than honestly tell a shopkeeper that some of their produce has gone out of date, they'd rather give them a bad name online. A very good shop with a great Hermes pick-up and drop-off point, cheap prices, decent (though limited due to its size) stock, and all around a great alternative to your major retail competitors and more established corner shops.
