August 2025 by Taj Khan
Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don?t have required size which they offered just yesterday. Then I opted for a different shoe, a little cheaper but almost same style and they refused the exchange and said the shoes have been worn. I said I only tried at home and did not wear them outside but there was a little stain which can happen anywhere when you try the shoes. Honestly if they were very clean they could find another reason to refuse cause I very doubt their honesty. So i will not recommend them to friends. First time ever I have problem to exchange or return something within the last 20 years and it?s with footlocker eu Manchester arndale. You decide for your self.i was served by letten.
August 2025 by Carl Oliver
Staff are useless, I asked someone a question and he looked disinterested and clueless , wish someone could explain the criteria for working there . Is just to be rude clueless and ignorant
August 2025 by benjamin keane
I came in a bought a pair of airforce ones a few days ago and I feel like I may have been miss sold the shoe protection. Before I bought it, I was asked about the crep protection and I mentioned I have it at home and I don?t really need it. But the sales assistant mentioned that is only for ?day to day? and the machine in store would make it fully water proof and that there was a guarantee. So I agreed and paid for it, however when my shoes were being sprayed in the machine I asked a different member of staff about the guarantee and he mentioned there is no guarantee and this only lasts a few months.
Given this, I feel like I already had the protection spray at home and I went out of the store feeling like I?ve been miss sold a product I didn?t need.
So it just makes me curious as to how much protection the crep protect machine in store has?
I would just love the truth.
I didn?t want to give awful feedback, more just constructive about how this made me feel. I think it might be worth looking into sales practices in store about whether customers truly need a product.
July 2025 by Ethan Carroll
Gave me the wrong shoes, I asked for a pair of green gazelle?s & they gave me a pair of black spezials. Unhappy to say the least
June 2025 by mateo mat
Nobody pick up the phone
June 2025 by Imran Siddique
Rude and lying staff and wrong prices marked, what surprised me the most was a comment made by supervisor that she is doing me a favor by selling me 3pcs of the same item!!
May 2025 by Hanwen Liu
two of the men black staffs with braids were very rude towards customers. i purchased multiples times from footlocker before never had this experience. i was just looking around on what i want to buy having thoughts which one should i picked. while waiting for another size of my shoes i wanted. the black guy with braids asked another staff to look on me in case i stole the shoes lol. funny guy. overall, i forgot the girl named who was looking after my purchase. very much appreciate towards the lady and shame on those 2 black braided staffs who think work is a playground. managers should train the staffs properly. will never shop in person in that place from now on.
April 2025 by C cai
Terrible customer service very rude stuff member. Would recommend just buy online
March 2025 by Pruteanu George Daniel
Emanuel what a nice welcome and so helpful brill will do anything to make sure you got what you like if there are 10 stars option defo will do Thank You Emanuel ?
February 2025 by Andrew ?Biggie? Hinchliffe
Good trainers
February 2025 by Bev
Most items in my opinion are overpriced!
January 2025 by Trattoriaalla Scala mcr
Stuff really unprofessional asking price 3 times but didn?t give right price they?re not helping people many stuff unnecessary.
December 2024 by Daniel Carlson
Sold me a pair of crocks without tags and then wouldn't exchange them.
December 2024 by Jumping Cartle
Customer service was awful was just collecting a pair of shoes and felt upset with the attitude I got from the girl working at the till black curly hair. I will make sure to get my orders sent home atleast I don't have to deal with bad attitude. Don't know her name I was in there at about 6pm Monday 25th but the lad on the way out was ok asked to take some rubbish from inside the shoes as I was walking out in a bad mood. Try treat customers with respect and a smile. I felt so uncomfortable I was only picking them up. Never again. If you can't deal with customers politely go work in a stock room or warehouse you can have a face like thunder and no one will care. I was asked for my passport id I didn't have then she says credit cards ok the trainers were paid for I had an email and bank card but you want to make things more difficult. I'll never go back there again.
December 2024 by Cheese ?I?
It was great
