November 2023 by Dmytro Kozhara
Overall, the store is decently organized, and they offer a wide range of products. However, when I tried on climbing shoes, instead of asking if the size was suitable or if I needed the other shoe to try the full pair, the consultant just boasted about his expertise. When I inquired about any discounts on footwear, I was told they never have discounts. It seems like they consider themselves too cool, and when asking about discounts on Black Friday, the response made me feel as if I were being impolite. It's strange that this store was recommended by neighbors who are so friendly and customer-oriented that they are willing to guide customers to competitors with a broader range of products in a specific category.
November 2023 by Maddie Gleed
great experience here -everyone super helpful! Camille helped me with goggles, Charlie helped me with ski layers, miki helped with sunglasses and Rosie was so lovely on the till!
October 2023 by Dan Mitchell
Probably the best retail experience I've ever had. Bridget was amazing in helping me select hiking boots based on my needs and was incredibly patient if some boots weren't quite right for me. I left feeling very happy with my purchase and will definitely return to Ellis Brigham for any hiking purchases I have to make.
July 2023 by Liam Pugh
Didn?t catch the guys name but a member of staff was incredibly helpful when looking for some trail running shoes. He explained very comprehensively how the shoes I was looking at initially were wrong for my foot arch and helped me find and try on a more suitable pair. Also helped me with correct sizing which is something I always struggle with. Didn?t Buy buy anything in the end but after the seeing the level of support you get in store I will definitely return at some point and will recommend to others.
July 2023 by Sue Shelmerdine
Bought some trail shoes last week - Rosie was extremely helpful and knowledgable. Great service.
July 2023 by Al Paton
Zack is a legend - thank you so much for your time and quality advice about ski boots, bindings and ski's as well as a good, fast snowboard. Best of luck with your new job Zack, thank you ?
June 2023 by Millie Harrop
Came in for some climbing shoes, I was assisted by Andy who helped me find the best pair for comfort/performance. Very friendly and really knew his stuff! Can't wait to try out my new Jokers!
May 2023 by Jack Holman
Shaun offered solid accurate advice with a clearly large repertoire of experience, making apparent that whilst I can fit other, I had a blind spot regarding my own foot shape! Well worth a visit for footwear fitting
May 2023 by Samuel Fitz-Hugh
Neill was exceptionally helpful. Without 'hanging around' too much, he guided me through the specifics of some items and helped me compare with me trip & requirements in mind.
April 2023 by Mike773 U
Good Friday 07/04/23: not my first visit to Ellis Brigham. Over the years I have been many times for myself, with friends and for the Scouting Association. However, today's review is purely down to the exceptional level of service received from the Manager, about an issue I had about my most recent pair of walking shoes (purchased February 2023). Having only had the North Face Hedgehog Fastpack Hiking Shoes for a month, worn everyday during a month tour of Asia, they became cracked and creased across the top toes. My last pair lasted 5 years. Although not a manufacturing defect, I was told), the fit was not quite right and thus contributed to the wear & tear. My feet were measured (for the first time in years) and an alternative pair were offered. Having tried on 3 pairs, I decided on the North Face Lightwave Future light Walking Shoes fit the best. [photo: old v new]
April 2023 by Swagat Gaikwad
We went to Ellis Brigham last week in search of a pair of walking boots in preparation for a long hike later this year and were assisted by Dan (we think), who did a great job of recommending Keen boots and also ordered the exact size we wanted to their store for us to try. We went in today to try the shoes that were ordered which unfortunately didn't fit well, but we're glad we were assisted by Bicky at the shop, who did a fantastic job of listening to our issue with current shoes and gave alternative recommendations accordingly. We spent a fair bit of time trying out different sizes and brands today, and he was very patient answering all the queries and helpful throughout the process. Very knowledgeable and taught us a few things we didn't know about before. We ended up buying Scarpa boots. Excellent customer service, and Bicky deserves a raise. Having visited other stores (Blacks, Cotswold), the level of knowledgeable and assistance at Ellis Brigham is significantly better. We'll definitely visit again if we need to buy any outdoor gear, and glad to have found knowledgeable outdoor gear sellers in Manchester who know what they're selling. Highly recommended.
April 2023 by Anthony Mercer
went in the other day for some hard wearing shoes.I got help from an assistant as I wasn't sure what the best shoe for my needs would be.After going on a fancy foot scanner we settled on a pair of shoes, i tried them on, they were a touch tight but I was told they'd loosen off.£140 later and i left happy.cut to a few days later, they haven't lessened off and they now feel like they crush my feet.
February 2023 by Catherine Payne
Went for a ski boot fitting, the chap who helped me was lovely and patient and asked all the right questions to get me to think about the fit of the boot. I can't remember his name however he was a guy who had at one point broken like half the bones in his body and had dodgy knees because of it.Ive had issue with painful ski boot rentals every single time I go, so I finally made the desicion to buy to try and help the problem. He got me fitted, and whilst I still had reservations as they were still a bit tight the first time I tested them, but time I went on my holiday, half way through the first morning, they were the comfiest boots I've ever worn. I was so happy I could cry, for once not out of pain. The boots fit perfectly, no pinching, no shin bang, no issues.For the first time ever I managed the whole holiday skiing 7-8h a day, without complaining of pain as soon as i put them on, or having to stop earlier than I would have liked.Very happy with the quality and knowledge provided by elis Brigham ski boot fitting service at Manchester Deansgate shop.
February 2023 by Rickm2711 _
After having an issue with one of the tents I purchased online, they invited me into store to have a look at it. Manchester being my local. The service was brilliant throughout and they got everything sorted, would definitely purchase again from this company.Thanks guys. ?
January 2023 by jack gaskell
Went in to buy a climbing rope, staff were extremely helpful with multiple things very knowledgeable and nice to talk to.
