May 2025 by S M
There's a guy who works at the cross street branch (customer service counter) How do I describe him. He has red hair, short beard and a shoulder length hair. He is very rude, aggressive, and unhelpful. Basically a bully who hides behind a thick glass wall.
December 2024 by Spirit Essoldo
I popped into branch as I was in a fix with a business banking enquiry. Historically I?ve gone through the telephone team who have been resoundingly unhelpful but my branch experience couldn?t have been more different. Eve was warm, personable and went out of her way to resolve my issue though she also encouraged me to use the business banking phone number. Lo and behold I spoke to the business banking team who insisted on a really complicated, slow way of bring the information I needed but Eve?s enquiry came good by 8am the very next day. Eve also followed up with a courtesy email to make sure everything was done to my satisfaction. Absolutely outstanding customer service. That one individual had totally changed my previously negative perception of the Cooperative Bank. Thank you Eve!
July 2024 by James Donaldson
I called into the branch on Friday.I needed help initiating a ATM dispute.I wasn't getting anywhere with the online banking staff. A very helpful guy ( didn't get his name ) took the relevant details and initiated the ATM dispute for me to my great relief.Thank you staff at tha Manchester Branch.
June 2024 by Sophia Fitzgerald
I went to the bank and the staff were lovely very helpful and professional two ladies made my day
April 2024 by Daniel Threlfall
To reiterate what Rosemary Said: All true. With me, I still can't pay for anything online, as staff on the phone seem unable to set up visa click safe despite 4 calls to the effect & being told it's correct. it gets worse though, money has gone out of my bank from a card that should have been blocked (I had it confirmed blocked regarding fraud). I find that I spend hours on the phone whenever i need to try to solve anything, without actually getting anywhere. Why in this day & age can a blocked card still be active & why can I not pay online for stuff? & as for the app it has an almost uncanny ability of being offline whenever I need to send money or view my accounts. I have no confidence in this bank anymore to keep my funds safe, & allow me to manage my finds, or do anything right. I will be coming in next week to close all my accounts - it's beyond a joke.
April 2024 by T hughes
Why can't I access my account on app, online or by phone ? I am being told that my details are not recognised !!
February 2024 by Rinki Mann
Very bad service. I advise everyone not open account in this bank.
October 2023 by Aurel Zaharia
You have to update details about that's is that automatically so thanks and please don't reply.
August 2023 by Aaron Broome
Absolute scandal of a 'service' at the moment online with Smile.
April 2023 by rosemary l
The app is always down cannot login for days and your secure message feature sucks does not even work on chrome if you use web browser. You have allowed a transaction to go through my account which should have been cancelled weeks ago. Now I have to wait hours on the phone due to your poor customer service and behind the times Internet banking app. I have previously mentioned I am not happy with service at bank therefore after being a customer for over 20 years I will be leaving once my business account card comes midweekThey do not help customers who have been a victim of fraud and only care about money. Only people who helped was victim support. I make it clear if my money from the fraud and money that has been taken without my permission is not paid back to myself by Friday I will be contacting the FCA trading standards and media about this rogue trading from co op bankThis response does not solve my issue I will be taking further action
February 2023 by Not known At this Address
Still Puzzles me Why the Branch at the Bank HQ near Victoria was closedBranch moved to a smaller and less accessible Building, And no Cash machine as its a listed building.The same reasons the previous tenants Abbey National/Santander moved our and relocated to Bigger premises on Piccadilly Gardens.
January 2023 by Able Kane
Still Puzzles me Why the Branch at the Bank HQ near Victoria was closed
Branch moved to a smaller and less accessible Building, And no Cash machine as its a listed building.
The same reasons the previous tenants Abbey National/Santander moved our and relocated to Bigger premises on Piccadilly Gardens.
September 2022 by Samina Fardin
Great staff!!
September 2022 by Andree Jayne
Dealing with this branch has been excellent. I had to do several transactions face to face due to loss of cards and details and the common sense, efficiency and patience of the staff there are of the highest standard. Manager leads by example and it clearly works. Keep up the great work. We need our branches! :)
August 2022 by Dezzy
I dont have account with them but we had to go in & deal with them (bereavement process) over mums bank account as she died?.We needed her money urgently to put towards funeral costs & i cant fault staff i dealt with (2 ladies at help desk) was respectful, polite & everthing was done smoothly & mums money was given over to us within 5 days.
