January 2024 by Sam
My wife and I visited this store to try out a new suit. When we asked a bald man, presumably the manager, if we could try on the suit, he smirked and bluntly asked if we actually planned to buy the suit or just try it on. His question came across as very rude and offensive. Though we ended up making a purchase because we like the Boss brand, the manager's insensitive service left a sour taste.
January 2024 by Curtis Berry
Not a great selection of stock available. Asked for a 30? waist trousers and the assistant told me they don?t have any in 30? in the store in any style. I ended up buying the clothes online.
December 2023 by Alicia Heraghty
Lovely staff, helped my gran so much and she was so happy
November 2023 by Lynne McCormack
Avoid at all costs. Purchased a box set of boxer shorts 12 days ago. Took them back to the store this evening for a refund as they were the wrong size. The box hadn't been opened and this was clearly visible. The manager of the store informed me that refunds aren't given on underwear. REALLY! I was not informed of this, nor does it say on the receipt that refunds won't be given on underwear. I was told that no other store give a refund on underwear. Well they do. I went into M&S and John Lewis to check their refund policy on underwear and they both confirmed that so long as the underwear hasn't been tried on, a refund is given. They are rip off merchants!! They should make you aware before buying something that refunds, exchanges, credit notes aren't given on certain items. Total rip off merchants!!
October 2023 by Dwain Brownsell
Tried on a few Tshirts the staff go above and beyond to help you find what you want, and they address you so professionally.. store is always clean too!
September 2023 by Sobia Wasim
Service shop atmosphere all 10+ if I could give. Zeeshan and Rory top guys to be served by.
August 2023 by Terry
The manger has no respect and doesn't know how to speak to customersI've been a hugo boss customer for over 25 yearsI think he was racist as spoke well with others but spoke like he had no time for me.
June 2023 by Chris Rex
Mo knew exactly what he was doing and was a great help
June 2023 by Jatt Akhtar
Bought two suits, asked if they were ready which I was told they are, went trafford center with my green code and the adjustments still havnt been made. The service was decent hence why I havnt given one star, nothing special wasn't offered water or anything even though I spent 3k. Couple of there incidents happened which I don't want to discuss as it would easily identify me, and I like shopping at hugo boss.
May 2023 by Adam James Hairdressing
As I?m going away on a work function I decided to treat myself to a new suite from bass was well looked after and they even altered it the staff wear really helpful and friendly which is always a big plus.I collected to suite today and it fitted perfect and left to collect a rented tuxedo from the shop next door. I went back in to boss after my rented tuxedo did not fit.The shop assistant was quick to act and in just over a hour I had bought a new tuxedo and they had had it tailored ready for me to take away tomorrow.Some of the best service I have had and would definitely recommend you to ask for Mo he moved mountains for me today!! THANK YOU!!
April 2023 by Harry Trevvett
Cracking Service from the team here, ? the store manager and the team are a credit to the 'Boss' brand.HT
February 2023 by dazw06
I?ve bought quite a few clothes from this store and always been looked after by the staff, I went in during the start of the sales to look for a jacket, I approached a member of staff called Marcus (the tall one) who had a look for my size, they didn?t have it in store but had one at the store in Selfridges, he offered us a drink and said he?s go and get it for me which he did, Marcus went above and beyond what I expected and it was great to receive such great customer service, I had my son in the store with us who is autistic and really struggles with anxiety in busy shops and doesn?t like to feel pressured when looking for anything, I have to say it was the least anxious I?ve seen him in a shop, all the staff were great with him and really made him feel at ease. Great store, great staff and top quality clothes
January 2023 by Raad
It?s really really disappointing what?s happened to me today ,,, I bought a t shirt yesterday to my mate as a gift and he tried it at house and he doesn?t like it , I take it back next day to store to return it , the guy on cashier with a bit grey beard refused to return he said it has fragrance on it he was very aggressive and rude, I said what !!!!! My mate he just doesn?t like,,, what fragrance you talking about !!!!! He insisted not to return,,, it?s a big shame on HUGE BOSS to employ people like this man ,, Iam customer and I have the right to return it under uk costumer protection law?Moreover to this ,he came to me he asked me to exchange it but not to return it ,, he enforced me to take another sweatshirt and pay extra money,,,,,Now if the T-shirt has fragrance on it as you mention why you accept It again !!!!!!!!!!!!Unfortunately, me , my family and my friends in our life we spend lot of money to buy from HUGO BOSS who doesn?t respect and trust their customers,,Its really really frustrating me ,, never ever again buy things from HUGO BOSS ?Finally,, I would thank the security they was nice and I want to mention the guy works upstairs with dark skin , who wearing earrings ,, he is very polite and kind who help me when I bought the t-shirt ,
November 2022 by Damien Wilkinson
Excellent service, a very helpful member of staff (sorry, I can't remember his name) reserved a polo for me and even wound me up that he'd sold it (I fell for it ha ha). Immaculate store.
November 2022 by David Preece
I was very disappointed by my visit to Hugo Boss this evening to purchase a new pair of dinner jacket trousers. I?d previously had great service at the Trafford Centre store. I left feeling unvalued and without the trousers as the member of staff helping me kept being instructed to do other activities instead of helping me with my alterations.
