January 2025 by Abdullah Ali
The pizza is good, but the pasta is very bad and its taste is not delicious. The workers treated us badly, and I felt racist from the solid person who I wished for a miserable life because he brought us misery.
January 2025 by Simon Baguley
Yiannis really made us feel welcome. It was busy when we arrived, but after a few minutes a table opened up in a nice area of the restaurant. Yiannis was always on hand when we needed attention. Very friendly and happy to serve us.
Dietary restrictions: We were asked if we had any allergies, twice. Even though we don't have any, it made me feel like they care for our well-being. Nice.
January 2025 by Janet Rogers
Joanna was fab!!!
Great dinner before the theatre
January 2025 by Zoe Graham
Yiannis was a fantastic host. Attentive and knowledgeable.
January 2025 by Charlie Watkinson
Amazing and welcoming staff especially Yiannis!
January 2025 by Lauren McGeever
Great service from yiannis
January 2025 by Joseph Jesson
Very nice staff and overall atmosphere.
The food was so good I forgot to take a photo before eating half of it.
Vegetarian options: Lots of pasta and pizza options. I especially recommend the Vegetariana pizza.
January 2025 by gentiana braha
We had a great time, the food was tasty and Joanna and the full team at Salford Quays Bella Italia were very welcoming and delivered great service !
January 2025 by Ciara Casey
Service was great, ash was so helpful. Pizzas were great and we really loved the cookie dough!
January 2025 by Salim Salim
This was the first time visiting Bella Italia. The atmosphere and the food was really good. Joanna served us and made sure everything was perfect. I highly recommend.
January 2025 by Danny McCabe
Just had dinner on new years eve. First time here and was looking forward to it but food wasnt great. We got a large stack of cheesey dough balls for about 12 quid, tasted very dry, hardly any cheese and just overpriced. My spicy sausage pasta tasted ok but again overpriced for portion size. Zizzi much better in my opinion. Staff were nice and friendly though.
January 2025 by Rachel Ribalta
What an awful experience from start to finish!
Came here with my husband and 2 year old son after visiting the theatre. Firstly we tried to order a drink and were told we couldn't have a coke as the gas had stopped working so were given a list of other options however when other people came in they were subsequently offered a can of a coke which we then had to ask for. Food was then ordered and we were waiting for an hour for the kids portion of dough bites so our 2 year old was becoming very restless and upset. What added fuel to the fire was all the tables around us who arrived and ordered after us received their starters prior to our son's which I highlighted to the waiter and he gave excuses that it was christmas, short staffing and a match on which I stated I could understand but we didn't want to pay for his meal due to the ridiculous wait (which the waiter said I was rude about later as he had been on shift for 7hrs). The dough bites starter then arrived by said waiter which was put on the table within 1 minute of us asking without any words or eye contact and then our mains then all arrived 2-3 minutes after.
The food itself was nice (except the kid's food which despite being mushroom pasta had never seen a mushroom and the dough bites were bland however my son did enjoy them in the end). The waiter did seem to redeem himself at this point and was asking how the meal was etc. And went round to other tables to apologise for the wait, something that would have been appreciated and have made the experience more enjoyable for us.
At the end of the meal we were not offered to have anything to be taken off the bill so after using tesco vouchers we said we did not want to pay the remainder and were told by the female manager that we had to pay as we had only been waiting for food for less than half an hour according to their computer and "already had a discount" as we used tesco vouchers (!) and if we left would be reported to the police. She didn't even try to speak to anyone else or check any other details just went on to say they would refer us to the police over 15 pound if we left as the computer only said 30mins. The waiter attended and went on to be rude and both made us feel that we were lying despite still being in a restaurant 1hr 45 mins after our booking with a 2 year old boy which is not done unless you have to! Especially near bed time!
The male manager had better communication skills and was able to offer up more of a compromise rather than the female manager's approach of looking at us blankly and calling us liars as of course their computer system is always right! It was a shame that he didn't come to discuss this with us first as the female manager would definitely benefit from some customer service/communication skills training.
We weren't trying to get a free meal and always will pay and not complain unless there is something valid to complain about and unfortunately being made out to be liars made the experience even worse! As stated earlier a simple apology whilst we were waiting or even afterwards would have diffused the situation!
We definitely won't be returning and can understand why we haven't been to a Bella Italia in a long time and will be referring this on to head office.
December 2024 by courtney evans
Absolutely amazing service and food. Our waitress Joanna was lovely, approachable and excellent customer service skills.
December 2024 by Mike stiles
Great service
Very efficient but warm and friendly
Very pleasant all round !
December 2024 by Roger Chapman
Went pre theatre it was busy and team was super efficient and friendly.
Dietary restrictions: Great gluten free pizza
