April 2023 by guribaaa En
Arrival cookies arrived on time to me! Very delicious and absolutely great tasting!
January 2023 by Bethany Thompson
Recently ordered from here the brookies and I did get sent the wrong order but what arrived were absolutely delicious, the best cookies I?ve had. Customer services were fantastic in helping me get the correct order sent out. Speedy replies and very helpful so can?t complain! ?
December 2022 by JAG
Great cookies tried now many varierties nice taste best cold .. order on line
December 2022 by Lauren Overend
Took my order 27 days to reach me.Constant excuses from the customer care team. Order wasn't correct. Missing cream egg cookies BUT they did send biscoff instead, unfortunately I don't like biscoff and I wasn't told the cream egg cookies where out of stock.Not that I could eat them anyway because as stated in an email "they may be out of date by the time you receive them." obviously I didn't want to risk getting ill so straight in the bin they went. Iv never had such a bad experience with a business before definitely will not be ordering from again. Currently still waiting on my refund...
December 2022 by Steve Green
There should be an option for zero stars as 1 is misleading for how appalling this company is. Ordered on 30th Nov 2022 two packs of cookies Aurora and Cosmo classics. Received the automated email confirming my order and stating they'd be delivered in 1-3 working days. hahahah. 1-3 working days!? It's now 13th December and not heard anything since. Tried multiple times to contact their utterly non-existent customer service and you get an automated response saying they'll be in touch within 2-3 days. Utter jokers. Avoid and do not send these clowns a penny. I've now done a chargeback with my bank to recover my money.
December 2022 by Tom Nichols
Delivery took 2 weeks but due to Black Friday an postal strikes it was understandable when they eventually arrived I tried one (double choc ) an then I realised they was well worth the wait very sweet an made to cookie perfection- highly rated
December 2022 by Joynal Motin
Second time I?ve ordered really can?t fault . Arrival cookies . All the bad reviews of it being expensive and bad customer service. For me on both occasions I?ve found the service to be spot on . I say if your not prepared to pay a premium on quality then you should just stick to tesco cookies ! Thank AC received my two box?s today !! ??
October 2022 by María Paz
Awful customer service. I ordered 2 weeks ago some cookies and brownies. Cookies arrived, brownies didn't. I contacted them and it takes them ages to reply - one email per day if you are lucky-. Then they said they would send a replacement and I am still awaiting after 4 days. Asked them twice since and nobody is acknowledging my emails. The Arrival treats that never arrive. Ironic.
October 2022 by Sarah S.
Avoid!I had ordered a box of cookies weeks ago but they have never arrived. My tracking shows them as "on the way back to Arrival" since weeks. (Though there was never a delivery attempt) Customer service was really unhelpful and this took forever to resolve.
July 2021 by V Y
Ordered cookies from this place after being prompted by an instagram add.What I have to say is that they were delicious, so they are definitely very well crafted.Unfortunately I?ve found the pricing slightly unreasonable as they are too expensive. 10 cookies for £22-25! That?s definitely over the top so unless the pricing goes down then I would not be re-ordering.In addition another thing that I found disappointing is that there is no nutritional information about the cookies. Even after requesting it by messaging the company directly I got no response. Therefore I am rating it 2/5. Delicious cookies, but not decently priced. Stop trying to make ?luxury cookies? happen. It?s a cookie.
July 2021 by Katie
So delicious, the perfect cookie. Yes you can buy cheaper, but these so are much nicer. Definitely warm it up. Ideal for a gift or special occasion. I got some for Christmas. They can be frozen if needed, but in my case they didn't last that long to need it!
July 2021 by Laura
Easy ordering, delivery explained well on the website, courier emailed with 1 hour timeslot on the day. Great instructions on how to store and warm and delicious cookies!Already talked about sending as gifts to friends ?
July 2021 by Gemma Blake
Received an error code on their website that my payment hasn't been accepted and asked to re enter the details. Checked my bank and the payment had been taken. No order confirmation, no reply to my email, no reply to my facebook message.Also looks like they delete any negative comments on their facebook page.I'll amend this review once i have had a reply.
July 2021 by G G
Amazingly chunky, flavoursome cookies and good selection. Arrived within 2 days and freeze very well. Will order again.
July 2021 by Arsalan Mansoor
False advertising. No chocolate filling inside the chocolate cookies. They offered me a replacement box then stopped replying to my emails. Been a few months now. Avoid!
