July 2025 by Leon Gayle
The worst manners I've ever dealt with
March 2025 by Frankie Baines
Poor service, rude pharmacist. I visited the pharmacy today to purchase over the counter medication. The pharmacist that questioned me about my symptoms didn't seem very engaged with her role and was most unhelpful. The pharmacist said this was a symptom of my condition and that I would need to effectively 'ride it out' with no medication. I've since followed up online and according to reputable sources, you can purchase the medication I was requesting to the treat the symptoms of my condition. Not a great experience or service from a pharmacy which is typically great.
November 2024 by Callum
Can't really fault this place, service is always generally fast. So most of the time your in & out, which is what most prefer. All staff who have ever served me, have been really friendly with good customer service skills.
October 2024 by Mark
Gave 1 star , only because I wanted to write a review, don't usually bother with these things but just arrived home from waiting for my prescription at this chemist, I've been using this pharmacy for 20yrs ! But not anymore the service is absolutely appalling, 3pm told come back in 30 mins pharmacy on her dinner , what at 3pm , said ill wait well the girl front of shop has the worst bad chip on her shoulder, she's walks away from you mumbling insults to herself, the last time I was there sane girl dark hair , I was talking to a customer who was behind me , this assistant came flying in from the back of chemist, mouthing what you talking abut got something to say ! It was like wow !! I'm talking to a customer, front of shop service disgusting, obviously there expecting complaints regarding service because they have put a hand written sign on the front desk stating there will be waiting times just be patient, every prescription you go to pick up they always have a 30 minute excuse, but you can imagine why customers are getting annoyed, because straight away the first face you speak to has a face and attitude that tells you she doesn't want to be there and your just a hindrance, the whole staff today was absolutely appalling, but credit where it's due there is usually a blonde haired lady who is always polite , and helpful and welcoming, but today disgusting, appalling, vile un professional, staff , also I could not believe the advice the pharmacist gave a female patient who came in for her covid jab , to be told sorry the system is down , the lady explained you said the same yesterday , and told me to come back today , then the pharmacist said to the lady we'll you drive don't you make a appointment somewhere else , the lady explained I've tried but the website won't allow me to do so because I already have this appointment in the system , I couldn't believe what the the pharmacist told the lady to do, well go on another phone and use someone else's name book a appointment and have your jab in that name ! Well you can imagine the look on the face , this is a your medical records law binding medical documents, , the lady said surly you know you have to provide your nhs number , the pharmacist seemed to be embarrassed, that she forgot this what does that say about the pharmacist, advising people to give fraudulent information on there medical records and to be completelyokay as though is the norm, absolutely mind blowing what I've witnessed today at this pharmacy, for the sake of your blood pressure, and your health avoid this pharmacist, disgusting, every single part of the service of this place every single time you ask for your prescription, always a issue. System is down , medication not in stock , no pharmacist , pharmacist on lunch , I mean is this something that wells pharmacy accepts, and employ certain people, so unqualified to represent there business, reading the other reviews , are we all wrong and fibbers , well you don't need a PhD to diagnose, horrible unpleasant, unprofessional, work force , also what is extremely worrying, on a earlier prescription, that I picked up and had to wait along while apparently the prescription has to be checked double checked this being the medication is extremely addictive if not taken correctly, but I hold my hands up that at the time I had complete faith that I had the right medication and amount , so to be told it's been double checked, then getting home to take a tablet and think I'm sure there usually white tablets these were blue , well the medication prescribed was 10× 2mg tablets 20mg in all all to find my twice checked medication was in fact 10× 10mg tablets, 100mg in total, apparently this prescription was double checked , this is wells pharmacy Mottram, how can this be allowed to carry on like this , ???? Wells pharmacy group , do you say this is the way to run a pharmacist ???? Take a lo
October 2024 by Dot Chant
Had my flu injection
May 2024 by Jodie Powell
Once again shut before closing time. So annoying especially when your in need of medications and have to work.
February 2024 by carole parker
Terrible customer servicefor 2 weeks from the superstore. Meds sorted and delivered by staff at Well pharmacymottram in two days.
October 2023 by michaela pullen
Rubbish service, went to collect my prescription last week and they gave me an old prescription with the incorrect meds. I phoned as only realised when home and had to go back again once they realised they'd made a mistake. Today I rung to see if my prescription was ready, they had received it the day before, what a surprise they hadn't ordered the medicine in. Gave me a paper prescription so I could get some elsewhere. When i finally found a pharmacy with it in stock they told me Well hadn't cleared it off their system so they couldn't give me the prescription. I now need to wait until 9am tomorrow to get them to sort that out and then go back to the other pharmacy and hopefully be able to get the medicine i needed.this place is a shambles and i will be making a complaint
August 2023 by Sonia Potts
Never open on time. Opening hours state 9am, but more often than not, it is 9.20.
July 2023 by P B
I?ve never been to this as a paying customer?. I just sit in traffic looking at the state of the outside in utter disgust. The weeds are higher than knee high, and they have been for months and months. Can?t anyway who works there do some weeding or is that not in their job description?!If this is how your present your business to the outside world, who knows how the internals are run!
July 2023 by Alex Murray
When I started using this place I was a week ahead with meds to cover any unforeseen circumstances, as of today I'm 2 days without meds because of the pure incompetence of this place , goodbye I shall find a chemist that actually dispenses in 3 days not the 10 your making me wait
June 2023 by David Valentine
Used to be a fantastic chemist. More recently it has become pretty terrible, prescriptions not ready having had a week to prepare them, answer the phone and immediately put it down without speaking. You would think they would be inclined to give a good service to maintain a local chemist but this level of service pushes people to supermarket collections and ultimately closure
June 2023 by Diane Wilson
Not a good start! I changed to this chemist from Boots, Hattersley. I wish I had read reviews first. Waited over 2 weeks for prescription, no text sent, so went in to ask for it. They said they'd make it up while I waited. They then brought the wrong prescription!!Also the shop was filthy, looked like it had not been cleaned in months!Back to doctors to change back to Boots, even though its further to go..
May 2023 by Anne Smith
I have used this pharmacy for 50 years but recently it has been awful.1. Twice I went to pick up a prescription and could not collect it because the pharmacist had not turned up.2. I went to pick up a prescription today having received a text to say it was ready but one item wasn't included. I was told that it had just been ordered and could be available this afternoon (or not). This is a reliever inhaler which I need and I am anxious for the weekend. They had the prescription for six days.3. I have been "short" changed for two recent antibiotic prescriptions where only half the course was sent each time so I ended up having to have two lots and became ill.If Pharmacies are to be used to make up for the lack of GPs God help us all.
January 2023 by R Z
Never later
