January 2024 by Ryan Shaw
Went in to this store after initially dealing with the store in Trafford. The difference is Night and day! Karen is an absolute superstar and helped us every step of the way to resolve our issues. Honestly, she is an absolute credit to the TUI name and deserves recognition. The manager Vicky was also very helpful and friendly, again a superstar. If I hadn?t visited the Middlebrook store and dealt with Vicky & Karen this review would have gone very differently.Thank you so much you two!??
January 2024 by Danielle Evans
We initially visited the store on Friday 19th to get an idea of prices and places to visit on holiday. We were greeted by Jack who was very helpful, polite and instantly engaged with our son to get him involved in the holiday planning. We were then offered drinks and sat down with Clare to discuss our plans. Nothing was too much trouble and we went away with some great ideas and an appointment for Sunday to book our holiday. We returned today and the staff remembered our little boy which made him so happy. Clare was very thorough and talked us through our flights and holiday choice with payment plan. So glad we chose TUI to book our holiday with, never had a bad experience with this company and an amazing team in the Bolton store. Thank you.
January 2024 by Dave Wilkinson
Brilliant information on our New York holiday booking. Really helpful with loads of helpful tips.
January 2024 by Molly Webster
Lucy was amazing booking our holiday to Jamaica! Thankyou so much ??
January 2024 by Wayne Valentine
Exceptional service received from Jasmin from the moment she greeted us in store with her warm welcome & limitless patience as we weren't fully decided on the destination. Jasmin explored all our options & never once was too pushy into making us rush into a decision. Once we had made our choice, Jasmin was extremely professional & from the experience received, we will definitely be returning to TUI Bolton. Jasmin has a very promising career in travel & tourism.
January 2024 by DJ BPM
Just booked our wedding with Tui superstore and would just like to say thank you to Lucy, you have been absolutely amazing and made the whole process a really nice experience, thanks Lucy
January 2024 by Sean Anderson
Staff were very welcoming and offered refreshments, Lucy helped us book our honeymoon would highly recommend this store!
January 2024 by Jennifer Robinson
Absolutely brilliant service from start to finish. Went in to solve a problem and ended up booking another holiday. Jasmin was fantastic. Took all our needs into consideration. A thorough look through all our options. Really caring and attentive. Would book with her again in a heart beat. Very professional. Thank you Jasmin
January 2024 by Jody Dykes
I would like to firstly thank Ella for all of her help and support when booking our family holiday. I was completely impressed with her professionalism and customer service and patience when booking our holiday. Any request or question I had Ella met all of my requests and offered to support in every way needed. I highly recommend booking with TuI in Middlesbrough and I highly recommend requesting Ella. Thank you so much very happy and satisfied customer! ?
January 2024 by Katie Snape
Went into our local TUI branch (middlebrook) to book a family summer holiday. We had a few extra requirements which Michelle was more than happy to assist with this. Despite the store being extremely busy we didn?t feel rushed. Michelle was very welcoming , professional and went above and beyond to make sure the holiday we booked ticked all the boxes. I usually book online but I?ll be going in store in future as she was able to sort our extra requirements which I?d have struggled with online. Thanks Michelle ?
January 2024 by stephen wilson
Was served by the lovely friendly and helpful Natalie. Her georgus smile & warm heart ?? guided us through our holiday booking for our 3rd Tui cruise. Xx
January 2024 by Elizabeth Taylor
Excellent service from Emma and Sandra would highly recommend. Was only enquiring today but Emma got me to book with the service she gave.
January 2024 by Emily Taylor
Brilliant service from Lucy and the team on Friday booking our trip to Las Vegas! She found the best price for what we wanted and made the process very stress free and easy. Thanks again ?
January 2024 by Az Hughes
Can?t fault the customer service and general lovely atmosphere from visiting tui superstore Horwich today. The two ladies (Karen and whoever was front of house today at about 2.30, I?m sorry I didn?t catch your name) who supported us finding our holiday were truly amazing with myself and my little one. I am so glad this was her (my little) first experience of booking a holiday and the ladies made sure it will be one she remembers forever. Thank you Tui Superstore Horwich staff you are amazing.
January 2024 by Rae Bamber
The lady that helped us was super patient, my partner and I weren't sure where would be suitable to holiday as he is a little unsteady on his feet and doesn't like a busy resort. Thanks Karen for all your help - brilliant!