April 2023 by Karen L
Very slow serving staff When I got to the front of the queue the server just walked away into the staff room. Came back a few minutes later but still did not serve me. I left my tray and went else where. Will not be going back
March 2023 by LW
Cafe once again dreadful with dirty crockery on tables, ALWAYS have to clear your own table here. Eggs Benedict was awful; muffin under cooked and slimy, ham thrown, rather than placed, on it, hard-boiled poached eggs and far too much sauce. Awful, avoid!
November 2022 by rickyk
This is for Middlebrook store What a pathetic attempt to run a cafe Massive queue 2 serving Order wrong delaying matters further 20min wait in queue Dirty table Filthy floor People sitting down with no food so When you get yours there?s nowhere to sit ! Disgrace It?s not the staff it?s the lack of them Managers in groups of 3 in store talking whilst the queue goes out of the door ! Go and help clothes don?t need moving around again but the cafe need assistance where is their loyalty ? Rubbish rubbish rubbish
November 2022 by michaelgM2522EY
Restaurant visit 1:45 pm - Thurs. Nov. 17th. - Couple 65+. Even though the previous reviews go back over 3 years, almost all of them remain an accurate and fair assessment as to how not to run a restaurant within a large departmental store where, historically, the corporate mantra has always been to deliver a quality product / service to the customer. There was a queue of approx. 10 people ahead of us with just 2 staff members taking orders and making up the hot drinks. Painfully slow, and a subsequent 20 minute wait for "cooked meals" (snacks). Our order consisted of a ham hock wrap and a ham and cheese "toastie" plus a portion of chips + tea and hot choc drinks. For our £18 we got a chewy ham hock that looked like a sausage roll and a toastie- and I use the term loosely - that I doubt had ever been in the vicinity of a toaster. It was a disgrace. Tasteless, soggy,and poorly presented - not even any garnish to add a bit of colour. A prime example of how not to impress customers to such an extent, that they wouldn't go near the cafe again. Tables are still too close together, and there was no-one at reception to manage the influx of new customers in terms of organising table clearances and directing people to their seats. I accept that the staff - few as they were- were under pressure, but if you can't provide the basics of good customer service, then people won't return. I am so sad to have to submit such a damning review, but even sadder that, with the odd exception, - despite similar reviews spanning the last 3 years or so, not one blind bit of notice appears to have been taken towards rectifying the same issues being highlighted again and again.
September 2021 by Carol Richardson
I quite like shopping in this branch of M\\u0026S but unfortunately, the café is terrible. I ordered a flat white and the clueless woman behind the counter served up a latte in a small cup. When I pointed out her error the women became very defensive and rude, insisting she had made a flat white. She obviously had no customer service training and continued to try and convince me that I was wrong and she was right. Eventually, the rude woman backed down and served up half a small cup of something that looked and tasted a bit more like a flat white, I then had to sit at a dirty table (no clean ones). My idea of a relaxing few minutes in a café had been ruined. Never again.
September 2021 by 107christinej
I quite like shopping in this branch of M&S but unfortunately, the café is terrible. I ordered a flat white and the clueless woman behind the counter served up a latte in a small cup. When I pointed out her error the women became very defensive and insisted she had made a flat white. She obviously had no customer service training and continued to try and convince me that I was wrong and she was right. Eventually, the rude woman backed down and served up half a small cup of something that looked and tasted a bit more like a flat white, I then had to sit at a dirty table (no clean ones). My idea of a relaxing few minutes in a café had been ruined. Never again|| M&S get your act together.
August 2021 by Animation M.
This is a brilliant store but the cafe needs some serious updates and the self checkout needs to be card and cash the layout needs some updates and the signs could do with being remade after an update to the layout that clearly didn't work. But worker Whne the worker in the cafe was extremely nice to me and I would hire him myself.
July 2021 by Lisa Holden
I'm Always in the shop in the mornings, its always very clean and nice atmosphere
July 2021 by Micky S
The use by dates on the food they're selling in this store is absolutely ridiculous, lots of its out of date within 24 hrs of buying it.\\nWent the other evening, most of what your looking at in the chillers has to be eaten by the following day.
June 2021 by Hanan A. B.
It is a small store with a supermarket (small too)\\nYou can find non alcoholic beer, lovely steaks, and I love the pâté, chicken liver pâté. I wish it was larger store. The employees there are great people and very helpful. I love the place.
March 2021 by jack sarbutts
Shopping in Marks and Spencer at reebok today assistant called jade was brilliant helped me find what I needed no problem at all she was nice and bubbly and knew her job every question I asked she knew the answer without even having to look and I came away with a product that I was unsure of but jade assured me that it would fit and it has done what a lovely girl well done to m\\u0026s for your staff
February 2021 by LyndaW-105
Long socially distanced queue to get in but once inside everyone packed into the food hall like sardines. Also the toilets are closed. Why? Asda next door have their toilets open, as do other supermarkets.
February 2021 by Ukulele Phill
Gosh, tried to use a gift vouchers that had been a £50 one but still had about £5 on it. My total shopping came to more than that and I thought I may as well put my voucher towards it. Wish I hadn't. Held at the till like I'd done something wrong, while two members of staff couldn't figure out how to do a part payment, swiping the card before the machine was turned on and asking me how much was on the card (I could have just said hundred quid couldn't I?). Patronising tone used in my direction when I could see exactly what they were doing wrong but didn't want to insult them. Little bit embarrassing for all concerned so I just paid and left.
January 2021 by Aaron S.
A fairly large Marks and Spencer location, right next to ASDA in Middlebrook Retail Park in Horwich. While it might be a tad more expensive than ASDA next store, quality is obviously higher and they do have some food items which can't be found next store. The staff do seem friendly and try their best, I have memories of coming here for a cancelled free-from event, and the staff still put together a goody bag for me to make up for the event being cancelled, so they do try to put things right when they can. The food selection is pretty good, including a great selection of excellent quality sausages, some of which I couldn't find in other Marks and Spencer locations, they also have a comfortable cafe. 4* - Pretty good Marks and Spencer location, would be great to see an increased number of fresh counters in comparison to their Manchester - Market Street store.
January 2021 by Angela Kay
Went to Marks and Spencer today Monday 21St December for my Xmas shopping.\\n\\nWell done to all the staff, in particular the lovely lady directing and managing the ques.\\n\\nI felt safe, well looked after.\\n\\nCarry on being the best
