October 2023 by Daniel Walton
A brilliant experience from start to finish.The manger, Mick, couldn't assist us enough. His product knowledge was second to none and he was very courteous when coming to our home for our assessment.We won't hesitate to use the Fireplace Warehouse again in the future.
August 2023 by Mohammed Rahman
I used fireplace warehouse to buy my SOLUS VS150 I don?t know how they got so many low star review. They are so knowledgeable dealt with Mick & Mike what a great guys they knew what they talking about. I always get confuse who I was talking to Mick or Mike they talk the same lol I ordered my fireplace on March got it delivered on June as requested they held my order until I was ready for delivery. Once I have a date they got it delivered on that date without an issue. I had issue with my log one side was broken called Mick without any delay he sorted it out and got it delivered without any issue.Sometime it?s out of their hand when good get damage but acting on it so fast and sorting the issue out make the service good.Thank you guys all your help. Waited a month to give that review so I can post how the fireplace look with my media wall.Will recommend people to use them there price is very competitive.
July 2023 by Nicky Brice
First visited the Hazel Grove branch back in November, Mike introduced himself, kindly informed us the showroom is set over 3 floors and said to peruse at our leisure. We knew we wanted a wood burner, but as to the different types we had no idea. Mike answered all our questions knowledgeably. The space we had was not big enough for a free standing wood burner but all was not lost, we could have an inset one. We went away with brochures in hand.We looked around to see what other 'suppliers' could offer, but none came close. We confidently placed our order for a Pure Vision PV5 Wood Burner and sandstone/granite surround.As we were completing a full room re-fit, the fitter obliged with our request to install the chimney liner and pot several weeks before appliance installation. Fast forward to early June and the fire and surround were cleanly and expertly fitted by Nick (and a n other) Fully commissioned and with a demo how to light it, adjust the airflow and baffle controls etc. Read through the instructions and watched a couple of Charlton and Jenrick youtube video's 'how to' easier to understand than reading it. After 'running in' the unit, we had a test fire last night. we've got the starting and burn rate down to a tee, the wood burner is brilliant, the 'ash' that is left is negligible, this is one really good piece of equipment. Thanks to Mike and Mick at the branch for all your assistance in our purchase, answering our questions and after service follow up. I highly recommend Fireplace Warehouse at Hazel Grove.
February 2022 by Jonathan Eastwood
Highly recommended,We went here after having dramas with another company,needless to say fireplace warehouseWere fantastic,We chose a beautiful stone fireplace on the Sunday, it was installed the following week,mick from the Stockport branch sorted it all out , It was an absolute breeze from ordering to installation, The delivery lads were very careful and we?re persistent that we thoroughly checked the parts and that we we?re happy with it before they left, Glenn the fitter and his pal were also fantastic very professional and immaculately tidy , we couldn?t be happier with our new fireplace, thanks all involved
December 2021 by Angela Palmer
Fantastic showroom with very attentive and helpful staff, took us through everything from start to finish with no pressure. Had our fireplace and fire fitted yesterday by the installers who were polite and cleaned up after themselves. Overall we are delighted with the result and are happy to recommend this company who we will use again for our front room after Christmas
July 2021 by tony mccormick
My £2000 gas stove fell out of the fire grate without warning whilst still under warranty and the response from the stockport store was "not our problem" its the fitters fault, the guy actually employed by them to fit it. No empathy or customer service training demonstrated, Horrible experience,, you have been warned. Photo shows fire being propped up with wooden crate and bricks to stop it crashing to the floor and rupturing the gas main. Once they have your money they are not interested should a problem arise
July 2021 by Jeremy Fellowes
A great shop with plenty of choice and first-rate staff. We eventually chose a fireplace and gas fire with a lot of time and input from the manager, Mick, who couldn?t have done more to be informative and helpful during our time in the store. The fireplace was fitted the other day and we had a small problem during installation which was handled quickly and professionally by the shop so that everything went ahead smoothly and was completed in the time promised. I wouldn?t hesitate to recommend this shop to any of my friends, family and anyone else. Thanks again The Fireplace Warehouse!
March 2021 by Martin Wood
Had a lovely Art Nouveau-style gas fire fitted with oak surround installed back in December. The friendly staff we very helpful every step of the way & the fitters very quick and competent. Our fireplace opening was non-standard so what we originally wanted wouldn't fit but Mick found us the perfect alternative surround in the same style. All done with several weeks to spare before Christmas just as it was starting to get cold - all we had before was a hole which was letting the "Beast from the East" come in and freeze us to all death!! Will be using them again as the back room fire is pathetic and needs replacing!
March 2021 by paul rylance
We had originally visited a local competitor and was left underwhelmed, so we decided to try the Fireplace Warehouse in Hazel Grove.We immediately found they were respectful of Covid-19 restrictions and had sanitiser and social distancing in place in the comprehensive showroom.Mick introduced himself and asked us if we wanted any assistance. We opted to look around then asked for help. Mick was helpful, knowledgeable and made suggestions we had not even considered.After spending around an hour deciding on our preferred combination, we sat down and discussed options. After discussing prices we agreed to progress with the order and were given an estimated delivery and installation date.After a slight delay, due to Covid-19 and the Portuguese supplier, our installation date arrived.Two installers arrived at the agreed time, assessed the work to be done, had a chat with us about their approach and cracked on with the work.The job took one and a half days. I can honestly say, the two installers were polite, careful, respectful and their experience shone through.During Covid-19 we have had other work carried out on our house. These were the two most professional and courteous people we have had on site.We are overjoyed with the final result and it is spectacular. No damage has been done to decorating or any other part of the house.I would STRONGLY recommend the Fireplace Warehouse for their end to end care and attention to detail.A great team both in the office and on site.
January 2021 by Sandra Ambridge
Been in store today and was greeted by Mike, what a great guy he is, really attentive and couldn?t of been more helpful, even talking to my builder on the phone. He went the extra mile to make sure we got exactly what we wanted. I have purchased from here before and the fires and surrounds are brilliant quality, But the service we received today was the best we?ve had. Thank you Mike for all your help .