March 2024 by Jenny Kitchener
Thanks for all your help. Norma (the cheadle branch) was so nice and gave good advice and great service.
February 2024 by Ashlea Dutton
Norma was really helpful and knowledgeable!
February 2024 by Jacqueline Gray
Had a great experience. The assistant Norma was really friendly and so helpful, explaining everything really clearly. And we got 25% off which was a great surprise. Thank you Norma for all your help. Its was an absolute pleasure to meet you
November 2023 by Sondy Lo
The lady there named Norma is absolutely professional, patience and helpful. I would definitely recommend her to anyone. A great asset to the company.
November 2023 by Ric Pickford
Where to start... On behalf of my parents.They paid in full for a carpet (not cheap for OAPs) and the 14 day average turnaround for fitting was still not met by End of October.Their choice but they had cleared the rooms and sat on a couple of chairs waiting in hope since the first fitting promise! Each new date of "it will be fitted" passed by. "The manufacturer was too blame.During the latter weeks I demonstrated how up until 23rd October you could still order and pay for this Out Of Stock carpet with the ETA of 14 days. (They don't advertise average wait you have to call Customer support to get this from them.Complaint open and money refunded BUT not a single offer of good will extra. Be that £1 or a bunch of flowers to stressed parents whom waited and waited until they couldn't wait any longer.So apparently July to October doesn't warrant ANY good will.Replying to my parents and myself chasing is NOT being "kept updated" being kept updated is proactively letting us know in advance.More so against IMO all forms of Advertising rules they need to be clear when they have a carpet out of stock and not even manufactured this is being ordered with the out of supply since date.How many more orders were added and waiting for this carpet and how many more thousands earning interest in the Carpetright account.the complaint is ongoing and will hopefully end up a bit more public in a bid to save other OAPs, vulnerable people or anyone for that matter paying for stock they KNOW is not available and hasn't been for some time.Some good news for my parents...2 weeks ago we went to SCS who to say went above and beyond to get my parents settled before christmas is an understatement. New carpet fitted within 2 weeks and the fitters put her house back together knowing I was working and my parents would have had another couple of days on 2 chairs and empty rooms. Huge thanks to SCS my Mum is relaxed and Dad with Alzhimers has a degree of normality around him.
August 2023 by Dotty
Great service from Norma. Very amenable and knowledgeable. Good job, thanks
August 2023 by Jane Hoare
We visited store yesterday.Steve served us and was professional, knowledgeable and kind .He was able to advise without pressuring.Thankyou.
June 2023 by Robert Norton
very helpful staff nice flooring
June 2023 by Zabina Gill
norma from cheadle is so brilliant
June 2023 by AL Kakhia
I have been to Carpetright in Cheadle Hulme to get their advise on what would the best option be for my property. I met Ms Norma Besso in there and she was very welcoming and knowledgable. She helped me out choosing a great combination of carpet and underlay to help my allergy to both dust and high gas bills to keep the property warm during winter time.My experience while being there and assisted by the great Norma was absolutely a great one, as she was more into helping me than just getting the sale done. I am definitely coming back soon and will truly recommend all those I care about to go there as well.
June 2023 by Ammar Hussain
Great experience. Norma helped us choose a carpet and made the whole process enjoyable. Would recommend.
May 2023 by Charlie Davies
Absolutely fantastic service, Elliot was brilliant. Got what I needed within 5 mins and at a great price. Friendly, efficient and extremely helpful. Thankyou
April 2023 by Ashlene Kozij
Brilliant service from Norma!
April 2023 by Iram Sajid
The customer service was excellent as we received assistance in selecting the carpet because we were unsure. Fitting availability was very open, and everything was completed quickly. We felt that we received excellent value for our money.
April 2023 by I Parker
Great service and advice. The salesperson (Norma?) was really helpful
